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Word crashes sometimes when i try to click on file to save


    Word looks very cool but a little unstable and lags when I type. 

    When i try to save it it will sometimes crash and display this error message. I will lose my work. This is very negative for the user experience. 

    0 out of 1 people found this post helpful.

  • Hi lwang,

    The “Word Web App encountered an unexpected error” can be caused if Microsoft Silverlight is not installed properly. Please try to uninstall and reinstall Silverlight. For your convenience, I have provided some related information as below:

    Uninstalling previous versions of Silverlight from Windows   

    You can download and install Silverlight from the following site:   

    After reinstalling Silverlight, please restart the browser and test the word issue. If the issue persists, I would like to confirm the following important points:

    1. How many clients are affected by this issue?

    2. What are the browser edition and operating system edition?




  • Hi lwang,

    How are the things going? Is the problem resolved?