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Word looks very cool but a little unstable and lags when I type.
When i try to save it it will sometimes crash and display this error message. I will lose my work. This is very negative for the user experience.
Thanks for the feedback.
0 out of 1 people found this post helpful.
The “Word Web App encountered an unexpected error” can be caused if Microsoft Silverlight is not installed properly. Please try to uninstall and reinstall Silverlight. For your convenience, I have provided some related information as below:
Uninstalling previous versions of Silverlight from Windows
You can download and install Silverlight from the following site:
After reinstalling Silverlight, please restart the browser and test the word issue. If the issue persists, I would like to confirm the following important points:
1. How many clients are affected by this issue?
2. What are the browser edition and operating system edition?
How are the things going? Is the problem resolved?