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how do you get support from office 365

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what is the process for getting support for issues with office 365
Verified Answer
  • Hi Amy,

    To small business customers, they can get support by community. Customers can post the issues they experienced on forum and our support engineer will follow up and help them resolve the issue on forum. If needed, other resources will be involved to fix the issue together.

    For enterprise customers, they can get help with community support and 24 x 7 technical phone support. For more information, please read the article below. Thanks.

    Office 365 support
    http://www.microsoft.com/en-us/office365/support.aspx#fbid=WHk-FkJo-KD

    Best regards,
    Alex Du

All Replies
  • Hi Amy,

    To small business customers, they can get support by community. Customers can post the issues they experienced on forum and our support engineer will follow up and help them resolve the issue on forum. If needed, other resources will be involved to fix the issue together.

    For enterprise customers, they can get help with community support and 24 x 7 technical phone support. For more information, please read the article below. Thanks.

    Office 365 support
    http://www.microsoft.com/en-us/office365/support.aspx#fbid=WHk-FkJo-KD

    Best regards,
    Alex Du

  • Hi Amy,

    Did you need further assistance?

    Alex Du