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I am getting the same error as in this post http://community.office365.com/en-us/f/175/p/42934/147003.aspx i am stumped as what i need to do to fix this problem
Can someone please let me know what I need to do.
Thanks for the feedback.
I'd like you can take a look the video about domain transfer.community.office365.com/.../office-live-small-business-transition.aspx (focus on 7:02 - 7:30). It's the detail steps about how to change the NS record from ns1.officelive.com to ns1.secure.net .
If you still not luck, you can take a look at private message with a subject of "Submit a service request". Please check it on the community side. You can reply by using the form in that private message.
Thanks, Neo Zhu
As for this case, it seems the DNS hosting service is hang. I'd like you can directly conntect melbourneit for this issue.
To do this, you can take a look at www.melbourneit.com.au/.../support.php and www.melbourneit.com.au/microsoft-office-live-to-office-365
Thanks for your post. Do you mean you have the problem about adding TXT record? If so, you need to change the nameserver record on Melbourne IT. The original information of nameserver record in the notification email.
There is a video about the OLSB domain verification community.office365.com/.../office-live-small-business-transition.aspx. If it's possible, you can tell us which steps you are stumping at.
Thanks for trying to help, I have followed all the steps in the video, but when I try to add a text record I get an error message and I get this message "We could not retrieve the resource records.
No Active DNS Hosting found for the given domainname and My Account" At the top of the page directly under Edit DNS Record. I am stuck at this point. Maybe the info that follows will be of some help.
Domain Name elitetileco.com
Registry Key Retrieve
Registration Date Wed Mar 14 06:36:49 GMT+10:00 2007
Expiry Date Thu Mar 14 06:36:49 GMT+10:00 2013
Lock Status Locked
Private Registration Enable Private Registration
Enable Private Registration
View Domain Password (AuthInfo) [ Unlock ]
Cancel Domain [ Unlock ]
Change Domain Owner [ Unlock ]
You currently have DNS enabled.
Name Server 1ns1.officelive.com
Name Server 2ns2.officelive.com
Change Name Servers [Use DNS Mgt Name Servers | Cancel DNS]
DNS StatusActivated [Manage DNS]
Manage Host Records (A and CName Records)
Manage Mail (MX Records)
This domain is linked to the following service:
Your nameserver address is incorrect. [Use DNS Mgt Name Servers | [Use DNS Mgt Name Servers | Cancel DNS]
Thanks, I guess I need to wait as I get an indication of "Cancellation in Progress". I will update as soon as I am able to try the TXT record again.
I tried again, But I am still not having any luck. I clicked cancel DNS and there was an indication of "Canceling DNS" up until a few Minutes ago. I just checked again and It still shows DNS As activated. I tried the test Record again and got this error message. "No Active DNS Hosting found for the given domainname and My Account." This is very frustrating, I will try the "Cancel DNS" again. If you have any suggestion I would very much appreciate them.
Do I need to cancel DNS Management. This is what is on the Manage Services page at Melbourne IT
View DNS Management
Service Description DNS Management
You can switch the NS record from
Name Server 1ns1.officelive.com ->ns1.secure.net
Name Server 2ns2.officelive.com ->ns2.secure.net
then, add the TXT and MX record
I would love to do that, the problem is i don't know how. could you please give me a few more details on how to accomplish this. What is the "HOSTNAME" what is the "ADDRESS". Is ns1.secure.net the host or the address. I am not familiar with any of these terms. Thanks for your help.
You are welcome. I'm willing to help. For the information you provided, ==================You currently have DNS enabled.
If still no luck, you can contact their support at https://www.melbourneit.com.au/contacts/support.php?action=fillinmail&subject=Maintaining+Domain+Names&areaid=33
I have pasted some copies of what appears on some of the pages at Melbourne IT could you please look it over and tell me what I need to do. I am getting very frustrate with this whole process, no matter what I do nothing seems to change. I am grateful for you help.
((( I have tried to cancel the DNS manegment, I have clicked on the "Yes, I am sure"))
Cancelling your DNS management may disrupt your web and email services. Cancellation requests take up to 24 hours to be processed.
Are you sure you want to cancel DNS Management for elitetileco.com?
Modifying DNS allows you control your domain name at a very detailed level. Learn More
Please note that any changes made here could disrupt your web and email services.
Modify your A, CNAME and AAAA records to send some domain traffic to a specific server. Learn More
Modify your MX records to change the mail servers used by your domain. Learn More
Modify your TXT records to add free text like SPF records to a hostname. Learn More
Use Name Server records to specify the location of your website and email. Learn More
Home > My Account > Manage Services
The following service will be cancelled if you proceed: DNS Management
THINGS YOU NEED TO KNOW BEFORE PROCEEDING
If you are absolutely certain that you wish to cancel this service, please complete and submit the form below.
Return to Manage Services.
0 out of 1 people found this post helpful.
Slow down, watch and follow this: Move your OLSB
Domain Name to Office 365 ,
Take a close look at step/area 24, your TXT record is not being published.
1 out of 1 people found this post helpful.
Here's how it works:
Your domain must be hosted by Melbourne to add a txt record. So if you canceled dns reactivate it and park the domain.
Once the Melbourne nameservers show up, add the txt record.
Verification should only take a minute.
Then cancel dns and change nameservers to 365's.
You may have to restart the process in 365 to get the right screens.
The web site and email should be working within 30 minutes in my experience.
As far as I can tell DNS is ative, even though i have trie to cancel it more than once, when I try to add a TXT record I get the following Error Message "Error: No active DNS Hosting found for the given domainname and MY Account" as is showen below. This is where i am stuck and the issue that I have been tring to resolve all this time. I need more detailed instructions on how to resolve this issue. Is there a number I can call or someone who can contact me. This has been very frustrating and time consuming. The answers that I have been getting are not helping me and are very general in nature "Your domain must be hosted by Melbourne to add a txt record. So if you canceled dns reactivate it and park the domain" there si no option to re-deligate the name server.
Error: - No Active DNS Hosting found for the given domainname and My Account.
even though i have trie to cancel it more than once,
Why would you cancel it? That's most likely the problem. If you cancel dns, Melbourne is no longer hosting your domain so you can't add any records. Don't redelegate, don't cancel. Make sure the domain is parked at MIT. Once you do that, it's a simple process. And contact Melbourne if you're having problems - it's their service not MSFT's.,