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I have started a new email address and I am planning on only using the Outlook Web App to manage email.
My old email has it's own web based account pages that I can log into mobily and check email (RoadRunner,Hawaii). This account has been connected to my Outlook Web App for the purpose of forwarding email from the RoadRunner service to the Outlook Web App for an unknown duration of time to make sure that old contacts and remnant techniques for contacting me get delivered.
Currently the Web App, utilizing the auto settings for connected accounts, downloads data within the RoadRunner Inbox folder and NOT the Junk Mail folder. So, currently I have received 10 emails from within the RoadRunners inbox folder downloaded by the Outlook Web App. I noticed that there were no Junk Emails today. I logged into RoadRunner's online email and I see 13 new junk email that were not downloaded by the Outlook Web App.
What to do?
Thanks for the feedback.
I agree with you. If you turn off the connected account, emails will be kept in your own email account after forwarded to OWA. Based on the situation, would you please check if there is an option in your connected account to allow redirect message to OWA without keeping a copy in your mailbox? As least, Hotmail has this function.
Thanks for posting here.
I understand that you have connected a external account to Office 365 as a connected account. Currently, Inbox folders can be downloaded well from the connected account in Outlook Web App (OWA), however, Junk emails can be updated.
If my understanding is true, please feel free about this situation. In general, spam filtering isn't run on e-mail downloaded from your other accounts. Usually, spam filtering has already been done when e-mail arrives in your other account. So, junk email can't be downloaded again in OWA.
More information about downloading email from connected accounts, please see the article below:
How is everything going? We appreciate an update on the status of the issue.