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Exchange Online (Plan 1)

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Hi, my name is Daniel.


I have an Exchange Online (Plan 1) subscription for my office.  Last Saturday, 5 May 2012, I turned on the auto-renew function as the administrator.  I did not change the User(s) nor their Details nor Settings.  This morning, one of the Users cannot access Microsoft Outlook. Any solutions please? 

All Replies
  • Hi Daniel,

    Is there error message when user failed to access Outlook client? Can user access his mailbox in Office 365 via OWA (at ) successfully?

    To help to troubleshoot this problem, please post a screenshot of problem that user failed to access Outlook client to allow us to understand the problem in more details.

    Thank you.
    Jack Sun

  • Hi Daniel,

    Any update of your problem? Can things work well now?

    Jack Sun