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cutover migration The operation couldn't be performed because matches multiple entries

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Hi,

I am doing a cutover migration, and had abut 5 users out of 100 get an error as follows:

"The operation couldn't be performed because <email address> matches multiple entries"

 

I have not been able to find much on this error.

Any help appreciated.

 

Thank you

Verified Answer
  • Hi Reken,

    I believe I resolved this by simply removing some account from the organization tab in AD, regarding manager, and reports.  I belive the users were no longer in AD, but still listed as a manger.

    Should now be resolved.

    Thanks

All Replies
  • Hi Mcadmin123,

    Have you ever manually created these 5 users in MOP? If so, please remove the previous users which use the same user name with the 5 users, and run the migration again.

    Meanwhile, you should have received an error report about the migration. Is there any more information in the report?

    Thanks,
    Reken Liu

  • Hi Mcadmin123,

    Is there any updates about the issue?

    Thanks,
    Reken Liu

  • Hi Reken,

    I believe I resolved this by simply removing some account from the organization tab in AD, regarding manager, and reports.  I belive the users were no longer in AD, but still listed as a manger.

    Should now be resolved.

    Thanks

  • Hi Mcadmin123,

    I am glad to hear that the issue has been resolved. Thanks for sharing your solution here. Appreciate your time and efforts.

    Best Regards,
    Reken Liu