Sign up for Office 365
Learn more about Office 365
Thanks for the feedback.
1 out of 1 people found this post helpful.
Found the problem. Forwarding set.
Can you expound a little more on what "forwarding set" means? I'm having what might be the same problem.
That's the problem I'm having. I can not receive email from a non-Exchange account. I've followed all steps in the instructions you referenced. When I run the domain troubleshooter I get the following conflicting message:
Some DNS records at your registrar are not correct.
If you already made changes to your account at your registrar, ensure that you entered the information correctly. Learn how
The DNS records for Exchange Online are correctly configured with your domain registrar.
I was able to verify the domain settings through the "verify" link on the domains page. I've tried to set them according to instructions, but my registrar, MyDomain.com, has a weird interface, so I'm not sure. I was able to verify the domain settings through the "verify" link on the domains page. What else can I try?
Thank you for your updated information about your situation.
I understand that you were able to verify the domain settings through the “Verify” link. John, is the status for domain show “Verified”? If so, it means that the domain has been successfully added and Office 365 has verified that you own it.
After you add and verify your domain, to complete the process so that you can use your domain in Office 365, you must update your name server records, the DNS records that direct your domain traffic, for your Office 365 account. After you switch your name server records, Office 365 hosts all DNS records for your domain and automatically creates the required records for services, such as email and Lync Online.
Need detailed instructions for changing the domain name server records on popular domain registrar websites? If you’ve just completed the Add a domain wizard, click Change name server. Otherwise, see Change name server records at a domain registrar.
If the issue persists after changing Name Server records, you can refer the following article to troubleshoot the issue.
The causes are different from the configuration. If the issue persists, to better follow up the issue, I suggest posting a new question in the forum with the detailed problem description and error message.