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Over the last 3 weeks we have had confirmation that certain emails directed to us are not being forward through to Exchange Online, therefore to us and also time delays in emails being received of up to 24 hours.
Are these email being caught up in the spam filter or is there another issue. Example of where these emails are coming from are "@acclipse.com"and "@mtaasuper.com.au"
I will point out that we receiving emails, its just that we are unsure which ones aren't getting through and in our business we cannot afford to miss these!
Thanks for the feedback.
Does this problem just happen on emails coming from domain “@acclipse.com"and "@mtaasuper.com.au"? Since you are the recipient, the message header would be helpful to narrow down this issue. Would you please post a message header of one delayed email? So, we can understand the problem in more details.
If you are using Outlook 2007, you can refer to the article below to check the message header of the delayed email.
View e-mail message headers
If you are using Outlook 2010, double click to open the delayed email, click file, click properties under info category, you can see the message header information in the Internet headers box.
Thanks for the reply Jack,
I'm out of the office at the moment but the delayed email is not from one of those domains.
There are other emails that are not getting through, those 2 are just confirmation from me. I can supply a list if you require.
We are running outlook 2010.
Heres a delayed email from microsoftonline.com that i received this morning.
Received: from SINPRD0402HT002.apcprd04.prod.outlook.com (10.210.223.59) by
HKNPRD0402HT008.apcprd04.prod.outlook.com (10.9.122.164) with Microsoft SMTP
Server (TLS) id 188.8.131.52; Wed, 12 Oct 2011 19:35:14 +0000
Received: from SINPRD0402HT009.apcprd04.prod.outlook.com (10.210.223.187) by
SINPRD0402HT002.apcprd04.prod.outlook.com (10.210.223.59) with Microsoft SMTP
Server (TLS) id 184.108.40.206; Wed, 12 Oct 2011 19:35:13 +0000
Received: from mail157-va3-R.bigfish.com (220.127.116.11) by
SINPRD0402HT009.apcprd04.prod.outlook.com (10.210.223.187) with Microsoft
SMTP Server (TLS) id 18.104.22.168; Wed, 12 Oct 2011 19:35:12 +0000
Received: from mail157-va3 (localhost.localdomain [127.0.0.1]) by
mail157-va3-R.bigfish.com (Postfix) with ESMTP id BA9A45834E for
<email@example.com>; Wed, 12 Oct 2011 19:35:09 +0000 (UTC)
Received-SPF: pass (mail157-va3: domain of bounce.email.microsoftonline.com designates 22.214.171.124 as permitted sender) client-ip=126.96.36.199; envelope-from=bounce-108_HTMLfirstname.lastname@example.org; helo=mta.email
Received: from mail157-va3 (localhost.localdomain [127.0.0.1]) by mail157-va3
(MessageSwitch) id 131844799670968_10690; Wed, 12 Oct 2011 19:33:16 +0000
Received: from VA3EHSMHS003.bigfish.com (unknown [10.7.14.253]) by
mail157-va3.bigfish.com (Postfix) with ESMTP id 9CCCA440099 for
<email@example.com>; Wed, 12 Oct 2011 19:33:09 +0000 (UTC)
Received: from mta.email.microsoftonline.com (188.8.131.52) by
VA3EHSMHS003.bigfish.com (10.7.99.13) with Microsoft SMTP Server id
184.108.40.206; Wed, 12 Oct 2011 19:32:55 +0000
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=200608; d=microsoftonline.com;
DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=200608; d=microsoftonline.com;
Received: by mta.email.microsoftonline.com (PowerMTA(TM) v3.5r15) id
hinlao0ie1si for <firstname.lastname@example.org>; Tue, 11 Oct 2011
18:44:36 -0600 (envelope-from
From: "BTS ACCOUNTANTS AND FINANCIAL SERVICES PTY LTD a"
Sender: SPO Team <SPOTeam@microsoftonline.com>
Subject: BTS ACCOUNTANTS AND FINANCIAL SERVICES PTY LTD a () has invited you to collaborate on Team Site
Date: Tue, 11 Oct 2011 18:47:39 -0600
Reply-To: Microsoft Online Services Team
Content-Type: text/html; charset="utf-8"
X-MS-Exchange-Organization-AVStamp-Mailbox: MSFTFF;1;0;0 0 0
Per the mail header in previous post, the delay occurs when email is transferred from mail server for sender "SPOTeam@microsoftonline.com" (mta.email.microsoftonline.com) to FOPE of Office 365 (VA3EHSMHS003.bigfish.com).
Before going further, could you let me know:
--Are your computer still using the Business Productivity Online Services and Software (BPOS)? Have you migrated your service in BPOS to Office 365? I noticed that the sender in mail header is "SPOTeam@microsoftonline.com" So, I would like to confirm about it.
--Do the delayed emails from domain “@acclipse.com"and "@mtaasuper.com.au" encounter the same delay problem when transferred to FOPE server of Office 365? You may help to check the mail header of these delayed emails from domain “@acclipse.com"and "@mtaasuper.com.au".
Meanwhile, if all delayed emails encounter problem before reaching Exchange Online (FOPE Server of Office 365), it seems the problem is related to sender side. It may be difficult to troubleshoot this problem in a forum. To resolve this issue more effectively, I suggest you submit a service request to us. So, we can troubleshoot this problem further.
Thank you for your understanding.
We are not using BPOS.
The emails from "@acclipse.com"and "@mtaasuper.com.au" are not the delayed emails but emails that are getting bounced back to the sender.
I was thinking that FOPE was holding it up.
A service request has been sent through via T-Suite, as Telstra has rolled out the Office 365 for us.
Thankyou for your time.
What version of O365 do you have, the P or E plan? If you have the E plan you can access FOPE and run a message trace to see if messages are getting blocked or marked as spam. Additionally you can create whitelists for domains, IP's or users for things getting falsely tagged. If you are on the P plan you have to submit a ticket to O365 support.
We have the E plan.
The major concern i have with the whitelist is i have to now all the domains. Business that we deal with and also clients. Thats going to be alot.
Also the delay is becoming a problem...
Have you followed Jorge’s suggestion to run a message trace in FOPE? The message traces can help you determine if messages sent to or from your Microsoft Online environment were delivered successfully, blocked by FOPE or anti-spam filters, or rejected.
To run a message trace report in FOPE, you can refer to the following article.
FOPE Message Traces
Meanwhile, I noticed that you have submitted a service request via T-Suite. You may send me the case ID via private message and I will help you monitor the status of the case.
I have added a few rules and we seem to be getting extra emails through.
Spam filter indicated 90% was spam, which for us is way to high. After the additions to rules is has dropped to 60% over the last few days so thing are improving.
I have not done the trace yet but will now.
How are things going on your side? Do you have any updates about the status of the issue? Thank you.
the rules are passing through most of our "important email" however there still seems to be random delays on some of these emails. also the tracking does not seem to be accurate or is it delayed by a day or so to?
Thank you for your update of this problem.
Per the previous post, most of your "important emails" are passing through after you created new rules in FOPE. I am glad that things going better now. I have been very impressed with your high level of technical proficiency.
Because there are still random delays on some of emails, would you please post back the following information at your convenience? So, we can troubleshoot this problem further.
1. Could you let us know the configuration of the rules that you added into FOPE?
Note: If the conditions in the rules are too strict, some emails might be block by the rules.
2. Please post a message header of one delayed email once the problem reoccurs.
3. Please run a message trace report in FOPE for the delayed email mentioned in step 2 and post back the result of report.
The rules i have set have been basic at this stage. For example;
1015819 Inbound All Domains Allow
Sender domain: mtaasuper.com.au
Description: allow mtaasuper.com.au domain incoming mail
The delayed emails are now reduced or are with an hour and I am happy so far. Any that I pick up on i will inform you.
Thank you for sharing the information. We appreciate all your time and efforts.
If you need additional assistance, feel free to let me know. Meanwhile, I'd like to kindly provide you with some general information about Policy Rules of FOPE for your future reference and I hope they are helpful.
Create, Edit, or Delete a Policy Rule
Understanding Policy Rule Match Options
Just an update with the delayed emails. The below took 4 days to come through and i have a rule in place for suncorp.com.au
Received: from SINPRD0402HT007.apcprd04.prod.outlook.com (10.210.222.185) by
HKNPRD0402HT002.apcprd04.prod.outlook.com (10.9.122.173) with Microsoft SMTP
Server (TLS) id 220.127.116.11; Wed, 2 Nov 2011 22:55:37 +0000
SINPRD0402HT007.apcprd04.prod.outlook.com (10.210.222.185) with Microsoft
SMTP Server (TLS) id 18.104.22.168; Wed, 2 Nov 2011 22:55:36 +0000
Received: from mail117-tx2-R.bigfish.com (22.214.171.124) by
Server (TLS) id 126.96.36.199; Wed, 2 Nov 2011 22:55:32 +0000
Received: from mail117-tx2 (localhost.localdomain [127.0.0.1]) by
mail117-tx2-R.bigfish.com (Postfix) with ESMTP id 079D417000D4 for
<email@example.com>; Wed, 2 Nov 2011 22:55:23 +0000 (UTC)
Received-SPF: pass (mail117-tx2: domain of suncorp.com.au designates 188.8.131.52 as permitted sender) client-ip=184.108.40.206; envelope-from=Alister.MURPHY@suncorp.com.au; helo=mail172.messagelabs.com ;sagelabs.com ;
Received: from mail117-tx2 (localhost.localdomain [127.0.0.1]) by mail117-tx2
(MessageSwitch) id 1320274522920329_20104; Wed, 2 Nov 2011 22:55:22 +0000
Received: from TX2EHSMHS036.bigfish.com (unknown [10.9.14.245]) by
mail117-tx2.bigfish.com (Postfix) with ESMTP id CCE5410E8054 for
<firstname.lastname@example.org>; Wed, 2 Nov 2011 22:55:22 +0000 (UTC)
Received: from mail172.messagelabs.com (220.127.116.11) by
TX2EHSMHS036.bigfish.com (10.9.99.136) with Microsoft SMTP Server (TLS) id
18.104.22.168; Wed, 2 Nov 2011 22:55:13 +0000
X-StarScan-Version: 6.3.6; banners=-,-,-
Received: (qmail 10148 invoked from network); 27 Oct 2011 22:54:55 -0000
Received: from mail2.suncorpmetway.com.au (HELO PBNEMSXEDGE2002.workgroup.com)
(22.214.171.124) by server-11.tower-172.messagelabs.com with RC4-SHA
encrypted SMTP; 27 Oct 2011 22:54:55 -0000
Received: from PBNEMSX4706.int.corp.sun (10.80.165.15) by
PBNEMSXEDGE2002.workgroup.com (192.168.127.216) with Microsoft SMTP Server
(TLS) id 126.96.36.199; Fri, 28 Oct 2011 08:54:52 +1000
Received: from PBNECRMSX4740.int.corp.sun ([10.70.165.132]) by
PBNEMSX4706.int.corp.sun ([10.80.165.15]) with mapi; Fri, 28 Oct 2011
From: "MURPHY, Alister (Albury)" <Alister.MURPHY@suncorp.com.au>
To: Brad Tyrell <email@example.com>
Date: Fri, 28 Oct 2011 08:54:57 +1000
Subject: RE: J&T
Accept-Language: en-US, en-AU
acceptlanguage: en-US, en-AU