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Archiving emails sent and received

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I reread this thread and am more confused than when I first read it:

http://community.office365.com/en-us/f/160/t/9124.aspx?PageIndex=2

Is it possible to get a straight answer on the best and most economical way to archive all emails sent and received for 9 users in an E account?

The archive must be accessible by admins only so I don't think a personal archive would work.

A simple solution using a separate 365 mailbox would be fine.

There are no specific compliance requirements.

 

Verified Answer
  • Hi mchv2.0,

    I understand that you are using Office 365 for Enterprises, and would like to archive all emails sent and received for nine users. In this situation, I suggest you use Journal Rules. For more information about Journal Rules, you can refer to the article: http://help.outlook.com/en-us/140/Ff628714.aspx.

    I have read the thread you mentioned. The error message "the term "Get-Mailbox" is not recognized as the name of a cmdlet, function, script file or operable program....." can be caused if you are running Microsoft Online Services Module for Windows PowerShell instead of Windows PowerShell for Exchange Online. To connect Windows PowerShell to Exchange Online service, please refer to http://help.outlook.com/en-us/140/cc952755.aspx.

    Thanks,
    Mindy Pan

     

  • Hi mchv2.0,

    The Journal Rules feature is available for all Office 365 E Plans. However, this feature is not available in Office 365 P1 Plan at this point.

    Regarding the “how to select suitable Windows PowerShell” question, I suggest you refer to the following articles:

    The cmdlets in the following article need to be run using Microsoft Online Service Module for Windows PowerShell:
    http://onlinehelp.microsoft.com/office365-enterprises/hh125002.aspx

    The cmdlets in the following article need to be run using Windows PowerShell for Exchange Online:
    http://help.outlook.com/140/dd575549.aspx

    When you click Start > All Programs > Accessories > Windows PowerShell > Windows PowerShell,  the Windows PowerShell for Exchange Online is opened.

    Thanks,
    Mindy Pan

     

All Replies
  • Hi mchv2.0,

    I understand that you are using Office 365 for Enterprises, and would like to archive all emails sent and received for nine users. In this situation, I suggest you use Journal Rules. For more information about Journal Rules, you can refer to the article: http://help.outlook.com/en-us/140/Ff628714.aspx.

    I have read the thread you mentioned. The error message "the term "Get-Mailbox" is not recognized as the name of a cmdlet, function, script file or operable program....." can be caused if you are running Microsoft Online Services Module for Windows PowerShell instead of Windows PowerShell for Exchange Online. To connect Windows PowerShell to Exchange Online service, please refer to http://help.outlook.com/en-us/140/cc952755.aspx.

    Thanks,
    Mindy Pan

     

  • Mindy

    I've read through all that stuff and favor journaling but can't seem to get a straight answer on whether it will work with anything other than an E3 license. What licenses actually include journaling? I've seen MSFT reps post here that it's supposed to work with P1 plans but it definitely doesn't. Since the pricing documentation is very unclear I'm concerned it may not work with say E1, E2. 

    As for Powershell. I followed the instructions in the article you linked to which doesn't mention anything about different versions of PS for EOL or MOS. How would I know which version I'm using?

  • Hi mchv2.0,

    The Journal Rules feature is available for all Office 365 E Plans. However, this feature is not available in Office 365 P1 Plan at this point.

    Regarding the “how to select suitable Windows PowerShell” question, I suggest you refer to the following articles:

    The cmdlets in the following article need to be run using Microsoft Online Service Module for Windows PowerShell:
    http://onlinehelp.microsoft.com/office365-enterprises/hh125002.aspx

    The cmdlets in the following article need to be run using Windows PowerShell for Exchange Online:
    http://help.outlook.com/140/dd575549.aspx

    When you click Start > All Programs > Accessories > Windows PowerShell > Windows PowerShell,  the Windows PowerShell for Exchange Online is opened.

    Thanks,
    Mindy Pan

     

  • Mindy,

    That's interesting because I spoke to billing/subscriptions yesterday and they told me quite clearly journaling is part of Exchange Online Plan2 so is only included in E3, not E1 or E2. The lady seemed surprisingly knowledgeable and emailed me the confirming details.

    This is what I mean about how hard it is to get a straight answer. Shouldn't all this be clearly documented somewhere so we're not guessing?

  •  

    Hi mchv2.0,

    Thank you for your update.

    Yes, it is right that the Journal Rule is supported in Exchange Online Plan2. For your concern that why there are no clearly document,I would like to suggest you submit a feedback at mymfe.microsoft.com/.../Feedback.aspx
     

    In addition, if you have any questions about Sales and Billing , please feel free to post this forum or call directly to Sales and Billing support team, we will happy to provide you more detailed information.

    Thanks,
    Jolin Qiao

     

  • So the above claim "The Journal Rules feature is available for all Office 365 E Plans" is incorrect?
  • Hi mchv2.0,

    The above claim is correct, the Journal Rule is available for all Office 365 E plans, include E1,E2,E3 and E4.

    If you have any other questions, please feel free to post here.

    Thanks,

    Jolin Qiao

  • So if I have a mixed license account with E3's and E1's all mail will be journaled to an outside mailbox?   If that's true you should let your sales dept know because they are saying either E3 or EOL Plan 2 are required to fully journal an account. And what if the account was all E1's?

    It would also be helpful if these docs were clear on journaling features:

    http://www.microsoft.com/exchange/en-us/licensing-faq.aspx#item-ID0EZAAAABAAABA 

    http://www.microsoft.com/exchange/en-us/pricing-exchange-online-email.aspx 

  • Hi mchv2.0,

    I would like to answer your questions one by one:

    Question 1: If I have a mixed license account with E3's and E1's all mail will be journal to an outside mailbox?
    Answer 1: Yes.

    Question 2: What if the account was all E1's? 
    Answer 2: You can still use the journal rules.

    I will forward this issue to Sales and Billing Team. Meanwhile, if there is a service request ID when contacting Sales and Billing Team, please provide the ID via private message.

    • Go to the Your details section on the right side of the community site.
    • Click Private messages.
    • Click the subject title Collect service request ID to read the message.
    • You can reply by using the form in this display.
    • Click Submit Reply.

    Thanks,
    Mindy Pan

     

  • Hi mchv2.0,

    Thank you a lot for providing the information via private message. I have forwarded this issue to Sales and Billing team.

    Now, do you have any other questions about this issue?

    Thanks,
    Mindy Pan