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Email "trash" folder for deleted emails has disappeared.

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Please tell me how to make my email "Trash" folder for deleted emails reappear again. 


Currently, the only folders showing are "Inbox"  "Unread Mail"  and "Sent Items."


Thank you!

All Replies
  • Hi Hummingbird,

    Before moving on, I would like to clarify the current situation in detail.

    1. When you mentioned the "Trash" folder, do you refer it as "Deleted Items" folder?

    2. Could you view this folder in the beginning? Does it disappear recently?

    3. Where do you only view the three folders? Is it from Outlook Web App or Outlook desktop?

    4. If you change to another computer or web browser, will you view the same folders?

    Generally, you could view the following folders in OWA for your Office 365 account as in the picture below.

    If what you can view is not like this, please post any screen shot about this issue for us to have a clear view of it.

    Anna Guo

  • Hi Hummingbird,

    How are things going?

    If you have any other questions or concerns, please do not hesitate to contact us. It is always our pleasure to be of assistance.

    Anna Guo