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Not receiving my emails

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Please bare with me as I'm very bad with computers.

My problem is this. I've moved my website from OLSB to O365 after much stressing and cursing but I haven't been able to receive any emails since I did it.

My email address for my business has always been and I always received them via windows live mail and on my android phone.

Since I moved over to 365 I haven't been able to receive any emails via either live mail or my phone.

I did send an email via windows live mail tonight but still don't receive.


This is the message I get if I try to send an email to that address


Delivery has failed to these recipients or groups:
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:

Generating server:
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##rfc822;

Original message headers:

Received: from ( by ( with Microsoft SMTP
 Server (TLS) id; Tue, 20 Mar 2012 16:56:02 +0000
Received: from mail214-ch1 (localhost [])	by (Postfix) with ESMTP id 664122E0265	for
 <>; Tue, 20 Mar 2012 16:55:55 +0000
X-SpamScore: 11
X-BigFish: ps11(zzc857hzz1202h631jzzz2fh668h839hd25h63dicccka02m21h)
X-Forefront-Antispam-Report: CIP:;KIP:(null);UIP:(null);IPV:NLI;;;EFVD:NLI
Received-SPF: pass (mail214-ch1: domain of designates as permitted sender) client-ip=;; ; ;
Received: from mail214-ch1 (localhost.localdomain []) by mail214-ch1
 (MessageSwitch) id 1332262553586966_30731; Tue, 20 Mar 2012 16:55:53 +0000
Received: from (
 [])	by (Postfix) with ESMTP id 80C4EC0108
	for <>; Tue, 20 Mar 2012 16:55:53
 +0000 (UTC)
Received: from ( by ( with Microsoft SMTP Server id; Tue, 20 Mar 2012 16:55:51 +0000
Received: from BLU0-SMTP148 ([]) by with Microsoft SMTPSVC(6.0.3790.4675);	 Tue,
 20 Mar 2012 09:55:55 -0700
X-Originating-IP: []
X-Originating-Email: []
Message-ID: <BLU0-SMTP148B16B5AEACFA7F6D6003BAA430@phx.gbl>
Received: from [] ([]) by BLU0-SMTP148.phx.gbl over TLS
 secured channel with Microsoft SMTPSVC(6.0.3790.4675);	 Tue, 20 Mar 2012
 09:55:54 -0700
To: <>
From: =?utf-8?B?ZWRkaWVmb3JiZXM1NkBob3RtYWlsLmNvbQ==?=
Date: Tue, 20 Mar 2012 16:55:52 +0000
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_Part_0_1332262552054"
X-OriginalArrivalTime: 20 Mar 2012 16:55:55.0091 (UTC) FILETIME=[50AE8230:01CD06BA]


Thank you for any help or advice you can offer.

Verified Answer
All Replies
  • Fred,

    You need to read / click this --> Keep my OLSB business email accounts?

  • I have read that article and to be honest I just don't understand it. The longer I spend trying to sort this, the more confused I get. I really wish I could just revert everything back to how it was on OLSB and then pay someone to shift everything over to a different free site, NOT 365.

  • Fred,

    You should contact using this: "A better site on a free host.  |   Ask about our OLSB site conversions! "

    He has been doing this for awhile now and I hear he is really good at it.

  • Thanks very much, i have emailed them.

  • Fred, thanks for referring the "Keep My OLSB business email accounts".  The issues described in the article are exactly the issues I've been having.  However, I'd already completed the steps suggested in the article.  I'm still not receiving emails to my business email account.  Any other suggestions?  


  • Erica,

    Let us do a little troubleshooting!

    Send a test message to yourself right from that Outlook OWA (Online Web App)

    Did you get it?