No one has responded to this discussion for at least a year, so this information may be out of date. If you're looking for information about this topic, please search for a more recent discussion or post a new question.

Trapped with Melbourne IT and zero support

This question is not answered This question is not answered

Dear Microsoft -


You have put me and my business in quite the situation.   I've been having trouble the past few days with transferring my account.  First I was able to successfully verify I own my domain (, but could not get the verification to work in step 2.   I then removed the domain from 365 and tried again,, only to run into a roadblock with Melbourne IT that I own the domain.  I bought it through you!  I have been unsuccessful in my attempts to call Melbourne IT.  The support call # goes to an individual mailbox now.  I've logged numerous email support requests and not received a single reply.  


So finally I gave up on Melbourne IT and tried going the route.   The process was seamless up to the point of receiving an authorization code from Melbourne IT to release the domain.  I was instructed to send an email with pre-defined text requesting authorization.  This process can take up to 5 business days to provide authorization #!!!!!!!!!  Of course when I try to email or phone them, I once again have no luck.


I am now without a website and zero way to move forward!!!


Please turn up the heat on Melbourne IT to be more responsive to your customers.

All Replies
  • Hi,

    I have checked your domain “”, it works well and you have set your domain as public website successfully.
    <But could not get the verification to work in step 2> I can’t exactly catch your mean, can you describe your requirement clearly.
    If you need some further assistance, please reply to me.

    Robert Li

  • Hi,

    I want to check if your issue has been resolved.
    If you need further assistance, please feel free to reply to me.

    Robert Li