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Service Unavailable Message

  • We have just completed transition to 365. Whilst most users in our small business have not encountered a problem one desktop is refusing access to the old company Sharepoint site. From the ‘view Sharepoint home’ which loads the ‘Welcome to your site page’. An error message loads saying microsoft online service is unavailable for one of these reasons:

    •  the site may be experiencing a problem
    • the site may not be a member of the windows live network
    • it then asks if I want to sign in or sign up at other microsoft online services sites or try later at this site.

    At the same time this user is trying to access the same company Sharepoint site all other users can access the site.

    What could be the reason for this?

    Never posted on a blog before so apologies if I have not followed correct protocol but any answers would be gratefully appreciated!

  • We have just completed transition to 365

    steve ehs,

    If you did everything even the last step that no one seems to mention.


    Then you just have to be patient.  I had to wait 8 hours and then everything, I mean everything worked.

  • Hi Steve,

    This is Bob from Microsoft Office 365 Support.  Thank you for coming to the communities with your concerns about a user not being able to log into the Team site and or login portal after you transitioned from BPOS.

    I have experienced this issue before and it seemed that I was able to correct this be clearing my cache file in IE9 and tried logging onto the site again using the following URL.

    To clear the cache files go to the Internet Tools > Internet Options > on the default General tab select Delete under the Browsing history.  After selecting Delete leave the default selections as they are and select delete again.

    Please let me know if this helped and if there is anything else that I can assist you with as I will be monitoring this thread for a few days.

    Thank you,

    0 out of 1 people found this post helpful.

  • Bob,

    Same thing happening after doing what you suggested. The same user can log in from anywhere else and get to the company pages. On the desk top in question we can access the team site but clicking all sharepoint sites results with the error message as mentioned earlier.

    Whilst I appreciate your earlier reply I would be graeful of any other suggestions.



  • Hi Steve,

    Thank you for your reply.  Since my earlier troubleshooting didn’t work I feel that you will need to create a service request as this may need to be investigated further by a support engineer.  I have sent the link to create the service request via private message.  Make sure that you check the link to the PM's as it may not register that you have one. 

    Please let me know if there is anything else that I can assist you with.