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On 2-24 I changed the company name of my site to a personal (verified/active) domain name. The new name of the company shows on my 365 login page, however I get a 'page not found' trying to access my Team Site. I get the same results when trying to access either my old site or the new site using a direct URL.
I have seen other posts indicating that this can take 24 to 36 hours, but I am well past that now.
Is there any way to access the files previously stored on my old Team Site? These are critical.
Thanks for the feedback.
This is Aaron with Microsoft Office 365 SharePoint Online Support.
There are two common scenarios that would cause the “page not found” error.
Here is how to resolve these issues.
If your team site has been deleted:
10. Click “Create”
11. Click “OK”
Please let me know if this resolves your issue.
ADDITIONAL INFO from Kevin
If I am unable to access the Team Sites, using either the old company name (Amseuras) or the new one (HighstreetIt) using the following URLs
Is this indicative of the fact that the name changes have not completed?
I have noted the help topics indicating the need to Recreate Team Sites in certain situations, however I can not even access the Team Site main page to take such action.
Any help is greatly appreaciated.
Was the information that Aaron provided for you able to assist you with gaining access to your SharePoint site? Please let me know if you have any other issues.
Microsoft Office 365 SharePoint Support