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An unexpected error occurred and your request couldn't be handled.

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I can't access my email, every time i search for it comes up with this Error message: An unexpected error occurred and your request couldn't be handled.  Now, I have 4 email addresses linked up on my account, one of them is an office type email account and the other just standard hotmail accounts. I don't know how to get normal functioning of hotmail again. 

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  • Hi Mjmjmj,
    Does this issue occur before or recently? Have you set up these Hotmail accounts through the Connected Accounts? Based on the current situation, I suggest you try the following steps to see if any improvement.
    1 Try other browser to test if you can access to Hotmail website.
    2 Test this issue on other computer.
    3 Test the issue on other network environment.

    Johnny Zhang

    1 out of 1 people found this post helpful.

  • Hey, thanks for the advice. I tested the issue on another computer and I got in fine, all I had to do was delete/reset cookies on my computer and i could log in again. If I don't log into one of my email addresses, the problem does not persist. Lucky I don't use that email anymore. It was a correspondence email from university days.

  • Hi Mjmjmj,

    Thanks for your feedback.

    If you need other assistance about using Office 365 in the future, please feel free to post it in a new thread in the forum. This is so your question will be answered quickly.

    Johnny Zhang