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Cannot add Attachments in Office 365

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This is the error I get when trying to attach a pdf or any file:


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  • Hi Vincentk,

    Based on my test, we could attach pdf file in e-mail. So please help narrow down the issue.

    1. Can you attach other files in e-mail? For example: office documents or photos
    2. Please try to do it on another computer and to see if the issue occurs again.
    3. Did other users experience the issue?

    Best regards,
    Alex Du

  • Hi Vincentk,

    How are things going on your side? If you need further assistance, please let me know. Thanks.

    Alex Du

  • I have the same problem regardless of the file type I attempted to attach.  There was not problem under office live.  What changed?


    Incidentally, What is the help desk and server referred to in the popup window?

  • Hi Lynn2012,

    I would like to know if the issue occured on other computers? Please try another computer. If it didn't work, then please submit a new thread for the issue. Thanks for understanding.

    Alex Du