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I have migrated a user to Office 365 and when going into setup Outlook (office 2007) the autodiscover feature does not work correctly.
I entered POP3/SMTP settings and the system isnt doing as the customer intends 1 mailbox viewed on 3 PC's and the ability to categorise messages for the other users attention.
I gather this will relate to the POP3 part of the settings so i head for the IMAP route however the second i enter IMAP settings the categorise feature no longer is available.
I demonstrated this to the customer using my mailbox in outllok 2010 and the OWA and it worked perfectly so what am i missing.
I have created a VM with Office 2010 to confirm it wasnt that and it displays same behaviour.
My Hosting is with 1&1 and MX Record points at Microsoft.
I have a feeling it has something to do with needing autodiscover.outlook.com somewhere but need help.
Any help appreciated.
Thanks for the feedback.
autodiscover is off course related with DNS settings but before going deeper:
which email address did you use to autoconfigure outlook?
if you use the @xxxx.onmicrosoft.com, you have nothing to do on the DNS side and everything should go
if you use the @xxxx.com, you have to configure some records on your DNS
where xxx is your domain/tenant
Thanks for the input and the time taken help. the answer for the issue i am facing i resolved following the steps at the following URL
most importantly the autodiscover subdomain made it all sink into place.
Thanks again and good luck to all you 1&1 users :-S