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Can not Verify the TXT record created at Melbourne IT

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This is the message I got from comfirm my domain: kathysgalleryandframes.com

 

! Sorry, we can't find the record you created

  • Sometimes DNS changes can take up to 72 hours, so you may just need to wait a little longer and then try again.
  • Go back and read the instructions again to make sure the record was created correctly.
  • If there's a typo in the name, fix it below.

 

I created the TXT record at Melbourne IT weeks ago, and had try four or five times and still given me the same message. Help, I need an answer soon, time is runing out...Thanks

 

 

Verified Answer
  • Hi kathywg,

    I understand that you can’t verify your domain on office365, and you have created the TXT record at Melbourne IT.
    According to your reply, I suggest you follow below steps:
    1.Remove the existing TXT record on dns server.
    2.Create a new TXT record following the actual steps in domain verify wizard.
    3.Wait for some hours to allow the changes on dns server to take effect and propagate through the DNS system. And then, try to verify your domain from Office 365 again.
    If the issue persists, please post back the following two screenshot to allow us understand the problem in more details,
    1.Please have a screenshot of your TXT record which you get from office365, so that we can help you to check it.
    2.Please have a screenshot about your error message.
    Note: How to upload a screenshot
    Save your screenshot on your computer, Use rich formatting, click the insert image button on the right side.
    For more information:
    Verify a domain at Melbourne IT: http://onlinehelp.microsoft.com/en-us/office365-enterprises/gg584187.aspx

    Thanks,
    Robert Li

     

    0 out of 1 people found this post helpful.

All Replies
  • Hi kathywg,

    I understand that you can’t verify your domain on office365, and you have created the TXT record at Melbourne IT.
    According to your reply, I suggest you follow below steps:
    1.Remove the existing TXT record on dns server.
    2.Create a new TXT record following the actual steps in domain verify wizard.
    3.Wait for some hours to allow the changes on dns server to take effect and propagate through the DNS system. And then, try to verify your domain from Office 365 again.
    If the issue persists, please post back the following two screenshot to allow us understand the problem in more details,
    1.Please have a screenshot of your TXT record which you get from office365, so that we can help you to check it.
    2.Please have a screenshot about your error message.
    Note: How to upload a screenshot
    Save your screenshot on your computer, Use rich formatting, click the insert image button on the right side.
    For more information:
    Verify a domain at Melbourne IT: http://onlinehelp.microsoft.com/en-us/office365-enterprises/gg584187.aspx

    Thanks,
    Robert Li

     

    0 out of 1 people found this post helpful.

  • Hi kathwg,

    I want to check if your issue has been resolved.
    If you need further assistance, please feel free to reply to me.

    Thanks,
    Robert Li

  • Hi Robert,

    I had follow your instruction remove and recreated the TXT record this morning at 11am and is now 3pm. I had tried to verify it again and it still show the same message. I know it may take 15mins. to 72hrs. I'm a little not liking this office365 setup...So now what??

  • Hi kathywg,

    I have checked your domain, and I find that your TXT record “MS=ms55828104.”
    1.Please confirm that this record is as same as you get in domain verify wizard.
    2.Please try to add your TXT record with no spot “.”.
    If issue still persists, please try to upload a screenshot of your TXT record Office365.

    Thanks,
    Robert Li

  • Yes, that is my TXT record. I'm going to recreate the TXT record with no ".". We see if it work. I'll let you know in 2 hours so. Thanks

  • Ok, I may have get back to you later. Melbourne IT Service Temporarily Unavailable!

  • kathywg

    We can fix this if you meet me on my site, we will walk thru this one step at a time.

    Look of any blue button that says "Live Help Operator Online"   tell them Ken sent you.

  • Hi kathywg,
    I want to check if your issue has been resolved.
    If you need further assistance, please feel free to reply to me.

    Thanks,
    Robert Li