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  • Wiki Page: Bounce messages

    How do I interpret a Delivery Status Notification (DSN) message? Scenario: Whether you are sending or receiving emails, there are times when you need to troubleshoot a bounced message – that is, the message was sent but could not be delivered. Here’s an introduction on how to interpret...
    Posted by
    on5/16/2013 11:45 AM

  • Wiki Page: Configuring Mail Routing with an Exchange 2010 Edge Transport Server in a Hybrid Deployment

    Configuring Mail Routing with an Exchange 2010 Edge Transport Server in a Hybrid Deployment Audience: Exchange/Office 365 for Enterprises Administrators Authors: Lou Mandich, Senior Premier Field Engineer, Brian Drepaul, Senior Support Escalation Engineer and Kovaiselvan Jayaraman, Sr...
    Posted by
    on5/15/2013 1:46 PM

  • Wiki Page: Email and Calendar

    Welcome! We have a variety of reference topics listed in the Table of Contents in the right-hand pane of this page. We've also listed the most recent blog posts related to email and calendar from the Office 365 Technical Blog. Popular Pages Office 365 Service Upgrade Center for Enterprises...
    Posted by
    on5/10/2013 12:15 PM

  • Wiki Page: Mail Client Connectivity & Features

    This section contains articles on different 'Exchange Mail Client Connectivity Scenarios & Features' offered by mail clients like Outlook, OWA, Exchange ActiveSync capable mobile devices & Outlook for Mac. How to configure Thunderbird for Office 365 (Post Upgrade)
    Posted by
    on5/9/2013 4:57 AM

  • Wiki Page: Set Up an On-Premises Connector to Send Outbound Email to EOP

    Applies to: EOP standalone (all mailboxes on premises) We have a number of customers who want to host their mailboxes on premises and set up Exchange Online Protection (EOP) for protection from email threats. We call this stand-alone protection. It’s a common scenario that is fairly easy to...
    Posted by
    on4/11/2013 3:33 PM

  • Wiki Page: Customize an SPF Record to Validate Outbound Email Sent from Your Domain

    Applies to: Exchange Online Protection (EOP), Exchange Online You use SPF records to ensure that destination email systems trust messages sent from your domain. The SPF record is important because it ensures that all the messages from your domain appear to originate from the messaging servers that...
    Posted by
    on4/11/2013 3:33 PM

  • Wiki Page: Exchange Online Protection (EOP)

    This page contains links to information for EOP customers. Websites and Web pages Customize an SPF Record to Validate Outbound Email Sent from Your Domain Set Up an On-Premises Connector to Send Outbound Email to EOP
    Posted by
    on4/11/2013 3:32 PM

  • Wiki Page: Using the Microsoft Connectivity Analyzer to Troubleshoot Email Connectivity Issues

    Occasionally, connectivity issues between email clients such as Outlook and Office 365 can happen. We have a new tool that can help you troubleshoot these issues. The Microsoft Connectivity Analyzer (MCA) is a free tool that can be downloaded and run from your client computer. Using the Microsoft...
    Posted by
    on3/29/2013 3:39 PM

  • Wiki Page: How to log into the Exchange admin center (EAC) in Office 365 for small business

    Note : This article applies to Office 365 small business customers, both pre-upgrade and after upgrade. In the new Office 365, Microsoft has taken the direction of simplifying and unifying the management experience for our Small Business (SMB) customers. We looked at the scenarios that SMBs want...
    Posted by
    on3/21/2013 6:19 PM

  • Wiki Page: 'Cc' label is displayed in Chinese language

    Update (3/21/2013): This issue has been resolved. The fix for this issue has been deployed to most servers/sites (> 97% complete) in Office 365. If for any reason, you still see the issue, you may be among the tenants who are yet to get the fix deployed to their server. Please be patient as hopefully...
    Posted by
    on3/21/2013 12:07 PM

  • Wiki Page: How to forward email in Office 365

    One of our most commonly asked questions is "how do I forward email outside of Office 365?" This article will attempt to describe all the different options available to you, as well as guide you through the steps required to set this up. First and foremost, it there are two main categories...
    Posted by
    on3/11/2013 1:41 PM

  • Wiki Page: How to set mail forwarding for Mailboxes in Office 365 (wave 15, preview) using SMB console

    One of scenarios that our O365 customers often want to accomplish is to configure mail forwarding for the mailboxes they have in Exchange Online. This feature will allow an Exchange Online mailbox to forward email to an external email address. There are two sides that this can be looked from: ...
    Posted by
    on3/7/2013 3:21 PM

  • Wiki Page: Using the Windows 8 Mail app with Office 365

    Here are the steps to do that in Windows 8 . 1. Locate the Mail icon on Windows 8 Start screen 2. Launch Mail app - it will ask you to first sign-in & configure a Microsoft Account i.e. a Hotmail, MSN, Live ID based account (e.g. johndoe@hotmail.com ). This is a pre-requisite before you...
    Posted by
    on2/28/2013 3:07 PM

  • Wiki Page: Mail Flow in Office 365

    If you have questions about mail flow, we have a number of resources that can help. Inbound mail flow Outbound mail flow Bounce messages How to forward email in Office 365
    Posted by
    on2/14/2013 6:19 PM

  • Wiki Page: Tenant Admins: Increase Inbox ‘Rules Quota’ limit for your users

    Only Office 365 Tenant Admins can increase the ‘Rules Quota’ limit for their users, a user himself without the Administrator rights/permissions cannot increase his rules limit. You will need to use Windows PowerShell in Exchange Online to do this. Please see the following article for more...
    Posted by
    on2/14/2013 5:52 PM

  • Wiki Page: Inbound mail flow

    Where is the message that someone claims to have sent me? Scenario: In this scenario an Office 365 mailbox is not receiving a message sent from outside of the Office 365 organization. Steps: See if Office 365 received the message and was able to deliver it (Enterprises & Education...
    Posted by
    on10/1/2012 12:04 PM

  • Wiki Page: Regularly changing the password for your Office 365 account and entering it in to the settings on your mobile device and desktop e-mail program is required to maintain access to your account

    If you’re among the many users who rely on access to your Office 365 e-mail by using a mobile device or desktop e-mail program, here’s some information that will help you keep your mobile device and desktop e-mail program connected to your Office 365 account. This information applies to...
    Posted by
    on9/28/2012 5:58 PM

  • Wiki Page: Office 365 – Password Expiration Notifications in Outlook

    Microsoft Outlook Team has released updates for Outlook 2010 and 2007 that provide Office 365 users with password expiration notifications. The advance password expiry notification will be displayed in a pop-up message (near the system clock) within a certain time period before their password actually...
    Posted by
    on9/11/2012 6:35 PM

  • Wiki Page: Login Issues with Office 365 OWA & Outlook.com Preview (Personal Mail Account)

    There is a known issue that Office 365 & Outlook.com Preview users can run into when they try to log into their Office 365 mailbox via OWA (Outlook Web App) & their personal mailbox on the new Outlook.com Preview, using the same browser. This issue can be reproduced by using the following steps...
    Posted by
    on9/4/2012 2:45 PM

  • Wiki Page: How to Set Up FOPE with Office 365 Using the Directory Synchronization Tool for Populating Users to Enable Directory Based Edge Blocking and Spam Quarantine Access

    Audience: Exchange/Office 365 for Enterprises Administrators Authors: Lou Mandich, Senior Premier Field Engineer and Jonathan Comfort, Microsoft Online Services Technical Readiness Engineer Introduction By creating a user list in Forefront Online Protection for Exchange, you can block...
    Posted by
    on2/3/2012 4:00 PM

  • Wiki Page: Third-party mail migration to Office 365 -- fixes and tips

    John Speare, Senior Technical Writer, Microsoft This wiki post has fixes and tips to help you migrate from third-party email solutions to Microsoft Office 365. Third-party migration resources If you plan to migrate an enterprise-level Google Apps solution to Office 365, you may be able to use...
    Posted by
    on1/5/2012 12:41 PM

  • Wiki Page: How to Configure TMG for Office 365 (Exchange) Hybrid deployments

    The purpose of this article to give some general guidance on how to configure TMG for use with Office 365 Exchange related components. The idea is to give some general guidance mainly around authentication settings needed on the TMG rule that will be used for things such as AutoDiscover for organization...
    Posted by
    on12/21/2011 3:21 PM

  • Wiki Page: Simple Domain Sharing for SMTP Email Addresses

    This is topic is in progress. Please help us by offering feedback and suggestions. Office 365 for professionals and small businesses: Simple Domain Sharing for Email Goals Margie's Travel is comprised of 5 employees. Margie and her husband, Mike, want to start using the advanced features...
    Posted by
    on11/10/2011 12:04 AM

  • Wiki Page: Outbound mail flow

    Why is my message taking so long to arrive at its destination? Scenario: You sent a message from your Office 365 mailbox. One or more recipients are complaining either that they haven’t received the message or that the message took a long time to arrive. Steps: Open a delivery...
    Posted by
    on10/12/2011 8:44 AM
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