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  • Wiki Page: Bounce messages

    How do I interpret a Delivery Status Notification (DSN) message? Scenario: Whether you are sending or receiving emails, there are times when you need to troubleshoot a bounced message – that is, the message was sent but could not be delivered. Here’s an introduction on how to interpret...
    Posted by
    on5/16/2013 11:45 AM

  • Wiki Page: How to setup an SMTP relay in Office 365

    Whether configuring an on-premises multi-function printer or application that needs to send email, there will be configuration to send SMTP email. If some or all of your mailboxes are in Office 365, there are a few options available to you. The following table will help you to decide which one is the...
    Posted by
    on5/15/2013 7:35 PM

  • Wiki Page: Configuring Mail Routing with an Exchange 2010 Edge Transport Server in a Hybrid Deployment

    Configuring Mail Routing with an Exchange 2010 Edge Transport Server in a Hybrid Deployment Audience: Exchange/Office 365 for Enterprises Administrators Authors: Lou Mandich, Senior Premier Field Engineer, Brian Drepaul, Senior Support Escalation Engineer and Kovaiselvan Jayaraman, Sr...
    Posted by
    on5/15/2013 1:46 PM

  • Wiki Page: Email and Calendar

    Welcome! We have a variety of reference topics listed in the Table of Contents in the right-hand pane of this page. We've also listed the most recent blog posts related to email and calendar from the Office 365 Technical Blog. Popular Pages Office 365 Service Upgrade Center for Enterprises...
    Posted by
    on5/10/2013 12:15 PM

  • Wiki Page: Set Up an On-Premises Connector to Send Outbound Email to EOP

    Applies to: EOP standalone (all mailboxes on premises) We have a number of customers who want to host their mailboxes on premises and set up Exchange Online Protection (EOP) for protection from email threats. We call this stand-alone protection. It’s a common scenario that is fairly easy to...
    Posted by
    on4/11/2013 3:33 PM

  • Wiki Page: Customize an SPF Record to Validate Outbound Email Sent from Your Domain

    Applies to: Exchange Online Protection (EOP), Exchange Online You use SPF records to ensure that destination email systems trust messages sent from your domain. The SPF record is important because it ensures that all the messages from your domain appear to originate from the messaging servers that...
    Posted by
    on4/11/2013 3:33 PM

  • Wiki Page: Using the Microsoft Connectivity Analyzer to Troubleshoot Email Connectivity Issues

    Occasionally, connectivity issues between email clients such as Outlook and Office 365 can happen. We have a new tool that can help you troubleshoot these issues. The Microsoft Connectivity Analyzer (MCA) is a free tool that can be downloaded and run from your client computer. Using the Microsoft...
    Posted by
    on3/29/2013 3:39 PM

  • Wiki Page: How to log into the Exchange admin center (EAC) in Office 365 for small business

    Note : This article applies to Office 365 small business customers, both pre-upgrade and after upgrade. In the new Office 365, Microsoft has taken the direction of simplifying and unifying the management experience for our Small Business (SMB) customers. We looked at the scenarios that SMBs want...
    Posted by
    on3/21/2013 6:19 PM

  • Wiki Page: 'Cc' label is displayed in Chinese language

    Update (3/21/2013): This issue has been resolved. The fix for this issue has been deployed to most servers/sites (> 97% complete) in Office 365. If for any reason, you still see the issue, you may be among the tenants who are yet to get the fix deployed to their server. Please be patient as hopefully...
    Posted by
    on3/21/2013 12:07 PM

  • Wiki Page: How to set mail forwarding for Mailboxes in Office 365 (wave 15, preview) using SMB console

    One of scenarios that our O365 customers often want to accomplish is to configure mail forwarding for the mailboxes they have in Exchange Online. This feature will allow an Exchange Online mailbox to forward email to an external email address. There are two sides that this can be looked from: ...
    Posted by
    on3/7/2013 3:21 PM

  • Wiki Page: Using the Windows 8 Mail app with Office 365

    Here are the steps to do that in Windows 8 . 1. Locate the Mail icon on Windows 8 Start screen 2. Launch Mail app - it will ask you to first sign-in & configure a Microsoft Account i.e. a Hotmail, MSN, Live ID based account (e.g. johndoe@hotmail.com ). This is a pre-requisite before you...
    Posted by
    on2/28/2013 3:07 PM

  • Wiki Page: Mail Flow in Office 365

    If you have questions about mail flow, we have a number of resources that can help. Inbound mail flow Outbound mail flow Bounce messages How to forward email in Office 365
    Posted by
    on2/14/2013 6:19 PM

  • Wiki Page: Inbound mail flow

    Where is the message that someone claims to have sent me? Scenario: In this scenario an Office 365 mailbox is not receiving a message sent from outside of the Office 365 organization. Steps: See if Office 365 received the message and was able to deliver it (Enterprises & Education...
    Posted by
    on10/1/2012 12:04 PM

  • Wiki Page: Manage Exchange Online

    Use this node to discuss how you use Exchange Online functionality, both for Office 365 for enterprises and Office 365 for professionals and small businesses. Questions about how other people are using it? Suggestions how to harness the technology? Ideas for making it better? Let's go! Here's...
    Posted by
    on4/24/2012 12:23 PM

  • Wiki Page: Exchange Online FAQ

    This page contains frequently asked questions about Exchange Online in Office 365. It's updated frequently, so check back regularly for new information. [Last update: January 16, 2012] Also, be sure to check the Forum Issues page. Connectivity Issues Why can’t I connect to my account...
    Posted by
    on4/10/2012 3:25 PM

  • Wiki Page: Remote Mailbox moves fail after installing Exchange 2010 sp2

    Symptom When you are performing a cross forest mailbox move, this includes moving to and from Office 365, you may run into the following issue. This is assuming that you have upgraded to sp2 for Exchange 2010 and you had remote mailbox moves previously working. The error message you will get is...
    Posted by
    on2/9/2012 12:11 PM

  • Wiki Page: Exchange Hybrid Deployment and Migration with Office 365 -- A Planning Primer

    This post has been updated and moved to help.outlook.com at Exchange Online Hybrid Deployment and Migration with Office 365 .
    Posted by
    on12/21/2011 3:19 PM

  • Wiki Page: Simple Domain Sharing for SMTP Email Addresses

    This is topic is in progress. Please help us by offering feedback and suggestions. Office 365 for professionals and small businesses: Simple Domain Sharing for Email Goals Margie's Travel is comprised of 5 employees. Margie and her husband, Mike, want to start using the advanced features...
    Posted by
    on11/10/2011 12:04 AM

  • Wiki Page: Outbound mail flow

    Why is my message taking so long to arrive at its destination? Scenario: You sent a message from your Office 365 mailbox. One or more recipients are complaining either that they haven’t received the message or that the message took a long time to arrive. Steps: Open a delivery...
    Posted by
    on10/12/2011 8:44 AM

  • Wiki Page: Unified Messaging in Office 365: Frequently Asked Questions

    Here are answers to some questions asked by customers and partners about Office 365 UM. Is there any difference between Office 365 UM and Exchange 2010 UM? The biggest difference, of course, is that for Office 365 UM, the features are delivered as an online service. For Exchange 2010 UM, customers...
    Posted by
    on9/30/2011 1:23 PM

  • Wiki Page: Plan and Deploy Exchange Online

    Use this node to discuss planning and deployment for Exchange Online, both for Office 365 for enterprises and Office 365 for professionals and small businesses. Planning For Office 365 for enterprises, if you're currently managing an on-premises e-mail system and want to extend it...
    Posted by
    on7/15/2011 4:19 PM

  • Wiki Page: Compliance features in Exchange Online

    Bharat Suneja , Senior Technical Writer with Exchange, follows up on his blog post: Trustworthy Compliance in Office 365 Let’s take a high level look at some of the compliance features available in Office 365. Manage email lifecycle using retention policies As your users continue to accumulate...
    Posted by
    on7/10/2011 12:22 AM

  • Wiki Page: Exchange Online Advanced Scenarios (English Only)

    The Exchange Online team offers four advanced scenarios during the Office 365 Beta. Click the links below for more information about each scenario. Simple Exchange Migration & Staged Exchange Migration Exchange Online Unified Messaging Exchange Online RMS Rich Coexistence
    Posted by
    on6/27/2011 5:56 PM

  • Wiki Page: Rich Coexistence (now known as Hybrid Deployment)

    Please see Exchange Online Hybrid Deployment and Migration with Office 365 -- A Planning Primer For step-by-step guidance on how to configure a hybrid deployment (rich coexistence) for an existing Exchange 2003, Exchange 2007, or Exchange 2010 on-premises organization, we recommend that you use...
    Posted by
    on6/13/2011 11:22 AM

  • Wiki Page: Simple Exchange Migration & Staged Exchange Migration

    The simple Exchange migration and staged Exchange migration advanced scenarios support existing Exchange customers that want to move all of their mailboxes to the cloud at once or over time with full data fidelity. Both migration options support Exchange customers moving to the cloud that do not want...
    Posted by
    on5/25/2011 7:03 PM
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