Sign up for Office 365
Learn more about Office 365
This page lists troubleshooting and diagnostics videos that are available for Office 365. These videos are based on existing Microsoft Knowledge Base articles. Click a link to view a video.
Note: Not all of these videos have multi language subtitles at this time. We are working to add multi language subtitles to our videos as soon as possible.
In this video, we show you how to use the Microsoft Online Services Diagnostics and Logging Support Toolkit (MOSDAL) to diagnose identity federation issues in Office 365.
In this video, we show you how to troubleshoot the "Cannot Connect to the Server" error message that you may experience when using Lync Mobile for Office 365.
This video shows you how to troubleshoot issues with choppy, tinny, or delayed audio; errors when you try to start audio or video in a one-to-one or group conference; and issues with Lync Online caused by your on-premise firewall.
This video shows you how to troubleshoot issues with Office 365 Directory Synchronization caused by unrecognized or unacceptable values in your on-premise Active Directory.
This video shows you how to troubleshoot public instant messaging connectivity issues in Lync Online for Office 365.
In this video, we show you how to troubleshoot issues that prevent you from viewing free/busy information using Microsoft Office Outlook in Office 365.
This video shows you how to troubleshoot errors and problems you might encounter when you try to use the Microsoft Online Portal to remove a domain from your Office 365 environment.
This video shows you how to troubleshoot some error messages your users might receive when trying to connect to Microsoft Lync Online in your Office 365 environment.