ADSI Edit

ADSI Edit is a Lightweight Directory Access Protocol (LDAP) editor that you can use to manage objects and attributes in Active Directory. ADSI Edit (Adsiedit.msc) provides a view of every object and every attribute in an Active Directory forest. You can use ADSI Edit to query, to view, and to edit attributes that are not exposed through other Active Directory Microsoft Management Console (MMC) snap-ins.

For more information about ADSI Edit, visit the following Microsoft website:

• http://technet.microsoft.com/en-us/library/cc773354(WS.10).aspx

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the ADSI Edit tool:

	Error message when you try to run directory synchronization in Office 365: "LDAP injection characters were found in the user alias. Change the user alias in the on-premises Active Directory" This article shows you how to troubleshoot the "LDAP injection characters were found in the user alias. Change the user alias in the on-premises Active Directory" email error message that may occur when you try to run directory synchronization in Office 365.
	Error message when you try to run the Microsoft Online Services Directory Synchronization Configuration wizard: "The Enterprise Administrator credentials that you supplied are not valid. Supply valid credentials and try again" This issue may occur if you type incorrect Enterprise Administrator credentials on the Active Directory Credentials page of the Microsoft Online Services Directory Synchronization Configuration wizard.
	Error in the Office 365 portal: "Value of msRTCSIP-PrimaryUserAddress or the SIP address in the ProxyAddresses field in your local Active Directory is not unique" This article shows you how to troubleshoot the "For this user the value of msRTCSIP-PrimaryUserAddress or the SIP address in the ProxyAddresses field in your local Active Directory is not unique. Correct the value in your Active Directory." error message that may occur in the Microsoft Office 365 portal.
	How to use SMTP matching to match on-premises user accounts to Office 365 user accounts for Directory Synchronization This article discusses how this transfer of the source of authority is affected by "SMTP matching," a process that uses the primary Simple Mail Transport Protocol (SMTP) address to match the on-premises user account with the Office 365 user account.
	Mail-enabled groups that have an email address are not synchronized to Office 365 When you use the Microsoft Online Services Directory Synchronization tool to synchronize your on-premises Active Directory environment to Microsoft Office 365, you notice that mail-enabled groups that have an email address are not synchronized to Office 365.
	You cannot assign a federated domain to a user in the Office 365 portal This article shows you how to troubleshoot the issue of not being able to assign a federated domain to a new user because the federated domain is not in the user's list of domains.

ADPlus

ADPlus.vbs (ADPlus) is a tool that you can use to troubleshoot a process or an application that stops responding (hangs) or fails (crashes). It automates the Microsoft Console Debugger (CDB) to produce memory dumps and log files that contain debug output from one or more processes. ADPlus is included in the Debugging Tools for Windows.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

• http://msdn.microsoft.com/en-us/windows/hardware/gg463009

Articles and Videos

	ADPlus Command-line options Technet resource that describes all the command-line options for ADPlus.
	How to troubleshoot Microsoft Online Services Directory Synchronization tool installation and configuration wizard error messages in Office 365 This article discusses general troubleshooting procedures, lists error messages that may occur when you install or configure the Directory Synchronization tool, and contains information about how to resolve the issue.
	How to use ADPlus.vbs to troubleshoot "hangs" and "crashes" ADPlus.vbs (ADPlus) is a tool from Microsoft Product Support Services (PSS) that can troubleshoot any process or application that stops responding (hangs) or fails (crashes).

Event Viewer

Event Viewer displays detailed information about significant events on your computer. It enables you to filter for specific events across multiple event logs. Use it to help troubleshoot problems and errors in Windows and in other programs.

For more information about Event Viewer, visit the following Microsoft website:

• http://technet.microsoft.com/en-us/library/cc749408.aspx

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Event Viewer:

How to view and troubleshoot events that are logged by Office Professional Plus for Office 365 in Event Viewer This article shows you how to troubleshoot Office Professional Plus issues using the Windows Event Viewer to locate specific events that may prevent activation or use of Office.

Exchange Management Console (EMC)

The Exchange Management Console (EMC) is a Microsoft Management Console (MMC)-based tool that provides Exchange Server administrators with a graphical user interface to manage on-premises deployments of Exchange. In Office 365, EMC can be used to configure hybrid deployment features, such as cross-premises mail flow and free/busy sharing between an on-premises Exchange 2010 SP1 environment and Exchange Online. EMC also offers an option for Exchange Online administrators to migrate mailboxes between Exchange Online and an on-premises Exchange environment.

For more information, visit the following Microsoft website:

• http://technet.microsoft.com/en-us/library/bb123762.aspx

Articles and Videos

None at this time.

Exchange Online PowerShell

Windows PowerShell is a command-line shell and scripting language that is designed for system administration and Automation. You can use Windows PowerShell with Windows Remote Management (WinRM) in the Windows Management Framework on a local computer to connect to your cloud-based organization and perform management tasks.

For more information about how to use Windows PowerShell in Exchange Online, visit the following Microsoft website:

• http://help.outlook.com/en-us/140/cc546278.aspx

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Exchange Online PowerShell tool:

	How to use SMTP matching to match on-premises user accounts to Office 365 user accounts for Directory Synchronization This article discusses how this transfer of the source of authority is affected by "SMTP matching," a process that uses the primary Simple Mail Transport Protocol (SMTP) address to match the on-premises user account with the Office 365 user account
	Users cannot view or update their display picture in Lync 2010 when they connect to Lync Online in Office 365 Users cannot view or update their display picture in Microsoft Lync 2010 when they connect to Lync Online in Office 365.
	You receive an error message when you try to remove a domain from Office 365 This article shows you how to troubleshoot the issue of not being able to remove a domain from the Microsoft Office 365 portal.
	Troubleshooting Removing Domains in Office 365 This video shows you how to troubleshoot errors and problems you might encounter when you try to use the Microsoft Office 365 portal to remove a domain from your Office 365 environment.

FOPE Administration Center

The FOPE Administration Center is a web portal that the service administrator uses to manage settings for your company, its user accounts, and the FOPE and the optional subscriptions that your company has purchased. Tasks that you can perform include activate and manage your domains; manage company information; manage users and accounts; manage spam, virus, and policy filters; manage message policy rules; configure quarantine settings; monitor and trace message activity; monitor overall service health; and stay informed about planned outages, virus outbreaks, and other events that affect your service; access training and reference materials; and obtain technical support.

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the FOPE Admin Center:

	How to audit administrative center changes in FOPE Admin Center The Administration Center, the Audit Trail tab on the Tools tab helps you track important events that have occurred in your Forefront Online Protection for Exchange service.
	How to perform a message trace in the Forefront Online Protection for Exchange (FOPE) Administration Center This article describes how to perform a message trace in the Microsoft Forefront Online Protection for Exchange (FOPE) Administration Center.

Ldp

Ldp is a Lightweight Directory Access Protocol (LDAP) client that enables you to perform operations such as connect, bind, search, modify, add, and delete against any LDAP-compatible directory, such as Active Directory. LDP is used to view objects that are stored in Active Directory together with their metadata.

For more information, visit the following Microsoft website:

• http://technet.microsoft.com/en-us/library/cc731530.aspx

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the LDP tool:

Duplicate or invalid attributes prevent Office 365 directory synchronization When directory synchronization runs to synchronize user objects from the on-premises Active Directory Domain Services (AD DS) to Office 365, user objects in AD DS that have duplicate or invalid values are not synchronized to Office 365 correctly. This article describes how to determine the values of the attributes that cause synchronization issues for a specific AD DS user object.

Error in the Office 365 portal: "Value of msRTCSIP-PrimaryUserAddress or the SIP address in the ProxyAddresses field in your local Active Directory is not unique" This problem occurs if the value of the msRTCSIP-PrimaryUserAddress attribute or the value of the Session Initiation Protocol (SIP) proxy address is the same for two users in Office 365.

Lync Online TRIPP Tool

Lync Online Transport Reliability IP Probe (TRIPP) tool is a Java-based tool that checks the transport path between the computer and a Lync Online data center for possible issues. The tests that are included cover port availability, routing to the data center, Voice over IP (VoIP) simulation and a speed test.

To access the TRIPP tool, browse to the URL that is closest to your location:

• San Antonio, TX: http://trippsn2.online.lync.com/
• Blue Ridge, VA: http://trippbl2.online.lync.com/
• Amsterdam, NL: http://trippams.online.lync.com/
• Dublin, IE: http://trippdb3.online.lync.com/
• Hong Kong, CN: http://tripphkn.online.lync.com/
• Singapore, SG: http://trippsg1.online.lync.com/

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the TRIPP tool:

	You cannot connect to Lync Online, or certain features do not work, because an on-premises firewall blocks the connection This article shows you how to troubleshoot several firewall-related symptoms that may occur when using Lync Online in an Office 365 environment.
	You experience poor audio or video quality in Lync Online This article shows you how to troubleshoot choppy, tinny, or delayed audio or video when trying to connect to a Microsoft Lync Online conference.

MFCMAPI

The MFCMAPI tool is a sample MAPI client. It uses Microsoft published APIs to provide access to MAPI stores through a graphical user interface. MFCMAPI is used to help investigate Exchange and Outlook issues and to give developers a canonical sample for MAPI development.

For more information about MFCMAPI, visit the following CodePlex website:

• http://mfcmapi.codeplex.com/

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the MFCMAPI tool:

	Error message when you try to use Outlook to perform an action on a calendar meeting item: "This message could not be sent because it exceeds the maximum size allowed" When you try to use Microsoft Outlook to perform an action on a calendar meeting item in a Office 365 environment or in a Microsoft Business Productivity Online Standard Suite environment, you receive an error message.
	You cannot remove a meeting request or an email message in Microsoft Outlook This article shows you how to troubleshoot the "This meeting cannot be removed because you are the meeting organizer." error that may occur wen trying to remove a meeting request or an email message in Microsoft Outlook.

MOSDAL Support Toolkit

The MOSDAL Support Toolkit performs network diagnostics and collects system configuration, network configuration, and logging information for service-based programs that are installed on the computer. The logs that the tool generates provides data to help troubleshoot configuration, network, installation, and other service-related issues.

For more information about MOSDAL, click the following article number to view the article in the Microsoft Knowledge Base:

• The Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the MOSDAL tool:

	Automatic sign-in, domain federation, and other features do not work as expected in Lync Online when you use a custom domain in Office 365 This article shows you how to troubleshoot the "Unable to sign in to Lync Onlline because the server is temporarily unavailable" error message that may occur when you try to sign in to Lync Online. This article also lists the Domain Name System (DNS) SRV records that you must configure when you use a custom or vanity domain in Microsoft Office 365 together with Lync Online.
	Description of Office 365 Desktop Setup logging errors This article shows you how to troubleshoot issues that you may encounter when trying to install updates to client computers by using Office 365 Desktop Setup.
	Duplicate or invalid attributes prevent Office 365 directory synchronization This article shows you how to troubleshoot directory synchornization errors caused by duplicate or invalid object attributes in Active Directory.
	How to troubleshoot authentication and connectivity issues in Lync Online This article shows you how to troubleshoot issues that may occur when you use Microsoft Lync Online in a Office 365 environment.
	How to troubleshoot free/busy issues when you use Exchange Federation in the Microsoft Office 365 for enterprises environment This article describes how to troubleshoot free/busy issues that occur between the on-premises Microsoft Exchange environment and Microsoft Exchange Online when you use Exchange Federation in the Microsoft Office 365 for enterprises environment.
	How to troubleshoot issues that prevent a user from viewing other users' free/busy information in Office Outlook 2007 and in Outlook 2010 in an Office 365 environment This article contains information about how to troubleshoot issues that prevent you from viewing other clients' free/busy information in Microsoft Office Outlook 2007 and in Microsoft Outlook 2010 in a Microsoft Office 365 environment.
	How to use logging to troubleshoot Lync 2010 installation issues in an Office 365 environment This article describes some common Microsoft Lync 2010 installation issues. It also describes how to enable the Microsoft Lync 2010 logging feature.
	How to use the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit to diagnose identity federation issues in Office 365 This article discusses how to use the Microsoft Online Services Diagnostic and Logging (MOSDAL) Support Toolkit to troubleshoot identity federation issues in Microsoft Office 365.
	How to use the "Open with Explorer" command and how to troubleshoot issues with this option in SharePoint Online for Office 365 This article discusses how to use the Open with Explorer command in Microsoft SharePoint Online in Microsoft Office 365 to view, copy, and move files in a library. The article also discusses how to troubleshoot issues that you may experience when you use this command.
	How to use MOSDAL to enable a trace for the Microsoft Online Services Sign-in Assistant to troubleshoot rich client authentication issues This article discusses how to use the Microsoft Online Services Diagnostic and Logging (MOSDAL) Support Toolkit to enable tracing for the Microsoft Online Services Sign-in Assistant. The log files that the tool generates can help troubleshoot issues that may occur when you use the Sign-in Assistant in a Microsoft Office 365 environment.
	Individual Active Directory Domain Services objects do not synchronize to Office 365 This article shows you how to troubleshoot individual Active Directory Domain Services objects (or attributes) that don't synchronize to Office 365 as expected.
	Instant messages to federated Lync contacts fail This article shows you how to troubleshoot issues that may occur when using Microsoft Lync Online in Microsoft Office 365.
	Outlook cannot configure a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office365 This article shows you how to troubleshoot the "An encrypted connection to your mail server is not available" error message that you may experience when trying to configure Outlook server settings. It also shows you how to troubleshoot the issue when Outlook does not configure your email server settings for Microsoft Exchange Online.
	The Microsoft Online Services Diagnostics and Logging (MOSDAL) support Toolkit This article provides you detailed information about the MOSDAL Support Toolkit.
	The participants in a conversation cannot connect to the desktop-sharing session in Lync Online This article shows you how to troubleshoot the "Cannot start Desktop/Application Sharing due to network issues." error that may occur when Lync Online meeting participants try to connect to a shared desktop.
	Troubleshoot domain verification issues in Office 365 This article shows you how to troubleshoot issues that may occur when you try to verify a domain in Microsoft Office 365.
	Troubleshoot issues that occur when users try to join a Lync Online meeting by using Lync 2010 This article shows you how to troubleshoot multiple issues that can occur when users try to join a Lync Online meeting.
	Troubleshooting guide for Internet Explorer when you access Office 365 This article discusses how to troubleshoot Internet Explorer issues when you use it to access Microsoft Office 365.
	How to Use MOSDAL to Diagnose Identity Federation Issues in Office 365 In this video, we show you how to use the Microsoft Online Services Diagnostics and Logging Support Toolkit (MOSDAL) to diagnose identity federation issues in Office 365.
	Troubleshooting “Cannot Connect to the Server” error when using Lync Mobile for Office 365 In this video, we show you how to troubleshoot the "Cannot Connect to the Server" error message that you may experience when using Lync Mobile for Office 365.
	Troubleshooting Audio/Video Connection and Quality in Microsoft Lync Online This video shows you how to troubleshoot issues with choppy, tinny, or delayed audio; errors when you try to start audio or video in a one-to-one or group conference; and issues with Lync Online caused by your on-premise firewall.
	Troubleshooting Duplicate or Invalid User Attributes that Prevent Directory Synchronization in Office 365 This video shows you how to troubleshoot issues with Office 365 Directory Synchronization caused by unrecognized or unacceptable values in your on-premise Active Directory.
	Troubleshooting Instant Message Failures to Federated Contcacts in Lync Online for Office 365 This video shows you how to troubleshoot public instant messaging connectivity issues in Lync Online for Office 365.
	Troubleshooting Issues with Free/Busy Information in Office Outlook Clients for Office 365 In this video, we show you how to troubleshoot issues that prevent you from viewing free/busy information using Microsoft Office Outlook in Office 365.
	Troubleshooting Sign-In Issues in Lync Online for Office 365 This video shows you how to troubleshoot some error messages your users might receive when trying to connect to Microsoft Lync Online in your Office 365 environment.

Windows Azure Active Directory Module for Windows PowerShell

Windows Azure Active Directory Module for Windows PowerShell is a set of Windows PowerShell cmdlets that Office 365 administrators can use to create, to edit, and to remove Office 365 users, domains, and groups. It also includes the cmdlets that are required to configure identity federation for an Office 365 domain. It uses Role Based Access Control (RBAC) to control which actions can be performed by users. Tenant administrators, support engineers, and partners can use it to access tenants. Its functionality is intended as a command-line version of the Office 365 portal. It is available in 32-bit and 64-bit versions. Windows Azure Active Directory Module for Windows PowerShell is targeted to Office 365 for enterprises customers, but all Office 365 administrators have access to it.

For more information, visit the following Microsoft website:

• http://onlinehelp.microsoft.com/en-us/office365-enterprises/hh124998.aspx

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Windows Azure Active Directory Module for Windows PowerShell tool:

	Duplicate or invalid attributes prevent Office 365 directory synchronization When directory synchronization runs to synchronize user objects from the on-premises Active Directory Domain Services (AD DS) to Office 365, user objects in AD DS that have duplicate or invalid values are not synchronized to Office 365 correctly. This article describes how to determine the values of the attributes that cause synchronization issues for a specific AD DS user object.
	Internet browser cannot display the AD FS 2.0 webpage when a federated user tries to sign in to Office 365 web resources When a federated user tries to sign in to the Office 365 portal, Internet Explorer cannot display the Office 365 portal webpage.
	You cannot manage or remove objects that were synchronized from the on-premises Active Directory Domain Services to Office 365 This article shows you how to troubleshoot the issue of not being able to remove an orphaned user account that was synchronized to Office 365 from your on-premises Active Directory Domain Services (AD DS) by using the Office 365 portal or by using Windows PowerShell.

Microsoft Outlook Configuration Analyzer Tool

The Outlook Configuration Analyzer Tool 2.0 provides a detailed report of your current Outlook profile and mailbox. This report includes many parameters about your profile, and it highlights any known problems that are found in your profile or mailbox.

For more information, visit the following Microsoft website:

• http://www.microsoft.com/en-us/download/details.aspx?id=28806

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Windows Azure Active Directory Module for Windows PowerShell tool:

	Utility Spotlight: Scan for Problems in Microsoft Outlook This TechNet article descxribers how the Microsoft Outlook Configuration Analyzer Tool scans your Outlook profiles to identify any potential issues..
	Outlook Configuration Analyzer Tool information This Microsoft Knowledge Base article provides information about the Microsoft Outlook Configuration Analyzer Tool.

Microsoft RCA

Microsoft Remote Connectivity Analyzer (RCA) is a web-based tool that can help you confirm that connectivity for Exchange servers is configured correctly and to diagnose any connectivity issues. RCA website offers tests for Microsoft Exchange ActiveSync, Exchange Web Services, Microsoft Office Outlook, and Internet email.

For more information about RCA, visit the following Microsoft website:

• http://technet.microsoft.com/en-us/library/ff701693.aspx

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the RCA tool:

	A mobile device cannot connect to Exchange Online by using Exchange ActiveSync A user cannot connect a mobile device to Microsoft Exchange Online in Office 365 by using Microsoft Exchange ActiveSync. Previously, the user was able to connect the mobile device to Exchange Online.
	Error message when you try to migrate users from an on-premises Exchange Server environment to Exchange Online in Office 365: "Unable to connect to the server" When you use the E-mail Migration Wizard in Exchange Control Panel in the Office 365 portal to try to migrate users from an on-premises Microsoft Exchange Server 2010, Exchange Server 2007, or Exchange Server 2003 environment to Exchange Online in Office 365, you receive an error message.
	Federated users cannot connect to an Exchange Online mailbox You cannot use your Office 365 federated credentials to authenticate Microsoft Outlook or Microsoft Exchange ActiveSync by using a smartphone to Exchange Online services.
	How to diagnose single sign-on (SSO) logon issues in Office 365 by using Remote Connectivity Analyzer This article describes how to diagnose single sign-on (SSO) logon issues in Office 365 by using Microsoft Remote Connectivity Analyzer. It also contains information about causes of common SSO failures and lists links to resources for how to troubleshoot the issue.

Network Monitor

Network Monitor is a protocol analyzer. It enables you to capture, to view, and to analyze network traffic. You can use it to help troubleshoot problems with applications on the network.

For more information about Network Monitor, click the following article number to view the article in the Microsoft Knowledge Base:

• Information about Network Monitor 3

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Network Monitor:

Nltest

Nltest perform network administrative tasks. For example, you can use it to obtain a list of domain controllers, force a remote shutdown, query the status of trust, and test trust relationships and the state of domain controller replication in a Windows domain.

For more information about Nltest, visit the following Microsoft website:

• http://technet.microsoft.com/en-us/library/cc731935(WS.10).aspx

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Nltest tool:

How to troubleshoot Microsoft Online Services Directory Synchronization tool installation and configuration wizard error messages in Office 365 This article discusses general troubleshooting procedures, lists error messages that may occur when you install or configure the Directory Synchronization tool, and contains information about how to resolve the issue.

Nslookup

Nslookup.exe is a command-line tool that you can use to test and troubleshoot DNS issues. You can use Nslookup to perform DNS queries and to examine the contents of zone files on local and remote servers. Nslookup is available only if the TCP/IP protocol is installed on the computer.

For more information about Nslookup, visit the following Microsoft website:

• http://technet.microsoft.com/en-us/library/cc725991(WS.10).aspx

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Nslookup tool:

	Automatic sign-in, domain federation, and other features do not work as expected in Lync Online when you use a custom domain in Office 365 This article shows you how to troubleshoot the "Unable to sign in to Lync Onlline because the server is temporarily unavailable" error message that may occur when you try to sign in to Lync Online. This article also lists the Domain Name System (DNS) SRV records that you must configure when you use a custom or vanity domain in Office 365 together with Lync Online.
	How to troubleshoot computer issues that limit Office 365 single sign-on authentication This article shows you how to troubleshoot several of the error messages that may occur when you try to access Office 365 resources through a web-based client or a rich client application by using federated user credentials, or when you use a web browser to access the Office 365 portal from the same computer by using federated credentials.
	How to troubleshoot Microsoft Online Services Directory Synchronization tool installation and configuration wizard error messages in Office 365 This article discusses general troubleshooting procedures, lists error messages that may occur when you install or configure the Directory Synchronization tool, and contains information about how to resolve the issue.
	Troubleshoot domain verification issues in Office 365 This article shows you how to troubleshoot issues that may occur when you try to verify a domain in Office 365.

Office 365 Deployment Readiness Tool

The Office 365 Deployment Readiness Tool analyses your on-premises environment in preparation for an Office 365 for enterprises deployment. The tool is integrated with the guidance that is provided in the web edition (http://community.office365.com/modg/default.aspx) of the Microsoft Office 365 Deployment Guide.

To download the Office 365 Deployment Readiness Tool, visit the following Microsoft website:

• http://community.office365.com/en-us/f/183/p/2285/38134.aspx#38134

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Office 365 Deployment Readiness tool:

How to request a Directory Service quota increase in Office 365 when you receive the "This company has exceeded the number of objects that can be synchronized" error This article shows you how to troubleshoot the "Error 016: Synchronization has been stopped. This company has exceeded the number of objects that can be synchronized. Contact Microsoft Online Services Support." email error message that you may receive from MSOnlineServicesTeam@MicrosoftOnline.com.

Office 365 Desktop Readiness Tool

The Office 365 Desktop Readiness Tool can be used by IT administrators to send users an email message that contains a link that is coded by using specific parameters. The link opens and runs the Desktop Readiness Tool. No authentication is required to run the tool. Therefore, users do not have to sign in, and users can run the tool without having an account that is set up. Depending on the options that you (the IT administrator) select, all the results can be uploaded to a locally available network share that you specify.

For more information about the Office 365 Desktop Readiness Tool, visit the following Microsoft website:

• http://support.microsoft.com/kb/2644173

Articles and Videos

None at this time.

Process Monitor

Process Monitor is a monitoring tool for Windows that shows real-time file system, registry, process, and thread activity.

For more information about Process Monitor, visit the following Microsoft website:

• http://technet.microsoft.com/en-us/sysinternals/bb896645

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Process Monitor tool:

	Hands on labs and examples The goal of this post is to help you gain hands-on experience using this valuable troubleshooting tool and subsequently to facilitate progress towards resolving virtualization issues with your apps should they be encountered.
	The Case of the Unexplained 2011 Come hear Mark Russinovich, the master of Windows troubleshooting, walk you through step-by-step how he has solved seemingly unsolvable system and application problems on Windows.
	The Case of the Unexplained 2010 Come hear Mark Russinovich, the master of Windows troubleshooting, walk you through step-by-step how he has solved seemingly unsolvable system and application problems on Windows.
	The Case of the Unexplained 2009 Come hear Mark Russinovich, the master of Windows troubleshooting, walk you through step-by-step how he has solved seemingly unsolvable system and application problems on Windows.
	The Case of the Unexplained 2008 Come hear Mark Russinovich, the master of Windows troubleshooting, walk you through step-by-step how he has solved seemingly unsolvable system and application problems on Windows.

SharePoint Designer 2010

Microsoft SharePoint Designer 2010 is a web and application design program that you can use to design, to build, and to customize websites that run on SharePoint Foundation 2010 and on Microsoft SharePoint Server 2010. You can use SharePoint Designer 2010 for SharePoint Online in Office 365 to create data-rich web pages, build powerful workflow-enabled solutions, and design the look of your site.

To download SharePoint Designer 2010, visit the following Microsoft website:

• http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=16573

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using SharePoint Designer 2010:

"Cannot open file template" or "Cannot be found 404" error when a user clicks an Office document link in the Office 365 portal This article shows you how to troubleshoot the "Cannot open file template" or "Cannot be found 404" error message that may occur when trying to create a new document on the SharePoint Online team site.

Snooper

Snooper.exe is a Microsoft Lync Server 2010 protocol analysis tool that you can use to view and to analyze Session Initiation Protocol (SIP) and Conferencing Control Channel Protocol (CCCP) logs for the client and server. Snooper is included in the Lync Server 2010 Resource Kit Tools.

To download the Lync Server 2010 Resource Kit Tools, visit the following Microsoft website:

• http://www.microsoft.com/download/en/details.aspx?id=21165

Articles and Videos

The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Snooper tool:

	How to troubleshoot authentication and connectivity issues in Lync Online This article shows you how to troubleshoot issues that may occur when you use Microsoft Lync Online in a Office 365 environment.
	Instant messages to federated Lync contacts fail This article shows you how to troubleshoot issues that may occur when using Microsoft Lync Online in Office 365.