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Oleg was recently hired by Mujno. As a new employee, Oleg has been issued a
laptop with standard installation of Office 2010. Oleg has reported to the Mujno
IT helpdesk that he has not been able to provision a new Outlook profile.
The Mujno IT Helpdesk has not received any reports of issues with users
configuring new Outlook profiles. Mujno is configured in a hybrid deployment
with Exchange Online and their on-premise Exchange 2007 server. The Mujno IT
Helpdesk asks Oleg to confirm whether he can log into the Microsoft Office 365
Portal and Outlook Web App.
The Mujno IT Helpdesk also asks Oleg to run MOSDAL to gather more information
about his configuration before contacting Office 365 Technical Support for
Use search tools, including the
Office 365 Support Center and
Bing, to identity one or more resources that
could help determine the root cause of the problem. The main goals of this
exercise are outlined below:
Download the .zip file from the location below. Save the .zip file to your computer and then extract its contents. The
.zip file contains MOSDAL logs and can be used to resolve the exercise scenario and
answer review questions.
Outlook cannot configure a new profile by using Exchange Autodiscover
for an Exchange Online mailbox in Office 365