Attention: This page is scheduled to be removed on June 30, 2014. Please refer to the Message Center in the Office 365 admin portal to stay informed about changes to your Office 365 service, including new features and actions you need to take to keep your service running smoothly.


After the upgrade is complete, each user can sign in to their Office 365 account as well as their personal Microsoft account using the same user name and password they used in Live@edu. These two accounts are no longer associated with each other, and changes to one account will not affect the other.

If you are implementing single sign-on by updating your SSO Toolkit or by using federation, users can sign in to Office 365 by using their on-premises account information. For more information about password management in a single sign-on environment, see Single sign-on.

In this article

Password policy and management

Reset one person's Office 365 password

Password troubleshooting

Password policy and management

There are several differences related to passwords between Live@edu and Office 365:

  • Office 365 passwords must be 8 to 16 characters long and meet certain complexity requirements. For more information, see Office 365 password requirements.

  •  To reset passwords, you can no longer use Exchange Control Panel or Windows PowerShell in Exchange Online. You must use the Admin page in Office 365 or the Windows Azure Active Directory Module for Windows PowerShell.

  • Office 365 has a default password expiration policy of 90 days and requires newly created users to reset their password on first sign-in by default. To change the password expiration policy or prevent users from having to reset their password upon first sign-in, you have to use the Windows Azure Active Directory Module for Windows PowerShell.

  • If a user forgets their Office 365 password, an administrator must reset the password.

Reset one person's Office 365 password

When you reset a user’s password, tell them the password, and they'll be prompted to change it when they sign in to Office 365 or Outlook Web App.
  • To reset a user’s Office 365 password by using the Admin page in Office 365, sign in to https://portal.microsoftonline.com/ and follow the instructions in Reset a user’s password.
  • To reset a user’s Office 365 password by using Windows PowerShell, complete the following steps:
    1. Install and configure Windows PowerShell.
    2. Open the Windows Azure Module for Windows PowerShell, run Connect-MsolService, and then type your Office 365 admin credentials when prompted.
    3. Run the following command:
      Set-MsolUserPassword –UserPrincipalName <user name> -NewPassword <password>

      Here’s an example:
      PS C:> Set-MsolUserPassword –UserPrincipalName janet@fineartschool.net -NewPassword ''P@$$W0rd!''

Password Troubleshooting

I'm an administrator and I forgot my password

If you forget your Office 365 administrator password, you can do one of the following:
  • If you've provided an alternate email address and mobile phone number enabled with text messaging, you can reset your own administrator password. For instructions, see Reset your administrator password.
  • Have another Office 365 administrator reset your password. For instructions, see Reset a user's password.
  • Request a password reset by submitting a service request.
One of my users can’t sign into to Office 365 with their Live@edu password.
If a user can't sign into Office 365 due to an incorrect password, after the upgrade completes, you can reset their Office 365 password and give them a new temporary password. For more information, see Reset one person's Office 365 password.

One of my users forgot their Live@edu password.

If a user forgets their Live@edu password during the upgrade:

If a user forgets their password after the upgrade:

My users' Live@edu passwords don't meet the password requirements in Office 365. Will they still be able to sign into Office 365 using the password they used for Live@edu?

Yes, your users will be able to sign in to Office 365 with the passwords they used in Live@edu. The next time the user changes their Office 365 password, the Office 365 password requirements will be enforced.