Attention: This page is scheduled to be removed on June 30, 2014. Please refer to the Message Center in the Office 365 admin portal to stay informed about changes to your Office 365 service, including new features and actions you need to take to keep your service running smoothly.


Here’s what you need to do during the automated upgrade from Microsoft Live@edu to Microsoft Office 365 for education:

1. Start the upgrade and monitor the status of the upgrade

2. Understand the impact to administrators

3. Support your end users

1. Start the upgrade and monitor the status of the upgrade

  1. Sign in to the Live@edu Service Management Portal.
  2. In the Upgrade to Office 365 section of the home page, click Upgrade.
  3. Click OK to confirm. 

After the upgrade has started, you can return to the home page to track upgrade status.

2. Understand the impact to administrators

You can't change users' passwords, or add, modify, or delete users until the upgrade completes.

3. Support your end users

Before you start the upgrade, communicate with your users. For a template, see Sample notification emails.

Throughout the entire upgrade, email will continue to be delivered into users' mailboxes, and everyone will still have access to their email, SkyDrive files, Messenger, and other Microsoft services.

During the automated upgrade, users are affected in several ways:      

  • If you had previously set up co-branding, users may stop seeing the school’s logo in Microsoft Outlook Web App and instead will see the Office 365 logo. This change happens over time, so some users will see this change sooner than others.
  • When users navigate to the sign-in URL for Outlook Web App, they may get redirected to an Outlook Live sign in page, or an Office 365 sign in page.
  • Each Live@edu account becomes two separate accounts. See User accounts after upgrade and Checklist for users.
  • If users forget their passwords during the upgrade:                          
    • For their Microsoft account, if the user has an alternate email address on their Microsoft account, they can go to Forgotten password and other sign-in problems. If the user doesn't have an alternate email address on their Microsoft account, they can go to https://account.live.com/acsr and follow the directions there.
    • For their Office 365 account, as the admin, you'll need to reset their Office 365 password after the upgrade is complete.