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With directory synchronization you can continue to manage users and groups on-premises and synchronize additions, deletions, and changes to the cloud. But setup is a little complicated and it can sometimes be difficult to identify the source of problems. No worries! We have resources to help you hunt down potential issues and fix them.
Take a look at How to troubleshoot Windows Azure Active Directory Sync Tool installation and Configuration Wizard error messages in Office 365 for information about the system requirements to install Windows Azure Active Directory Sync Tool, the permissions you need, and how to troubleshoot common errors.
You may have to clean up your local Active Directory Domain Services to fix any attributes that are causing sync issues. Here’s some options to get started on a solution:
You can find a list of all the attributes that are synced between on-premises and the cloud right here.
Are you ready to manage objects in the cloud only? Or is there an object that was deleted on-premises, but is stuck in the cloud? Take a look at this support article for guidance on how to resolve these issues.
You can read more about the issue here. Run OnRamp automatic checks to verify the count of your local Active Directory objects. Select directory synchronization as your user management option, and we’ll see if this is a blocking issue for you. If it is, you can contact Support to request a quota increase.