Frequently asked questions about Office 365 and Internet Explorer

Frequently asked questions about Office 365 and Internet Explorer

Looking for browser requirements for Office 365? As of February 2014, we’ve made things simpler. You can now see the Office 365 system requirements all in one place.

General Questions

How can I tell what version of Internet Explorer I'm using?
Choose the "About Internet Explorer" option in the Internet Explorer menus. This appears in an options and settings menu which, depending on the version you are using, may be a gear icon or appear under "Help" or "Options."
 

I need help upgrading my organization's users to a modern version of Internet Explorer. Where should I go?
You can find a partner on the Office 365 Marketplace: just look under the Desktop competency.
 

My organization has web applications developed specifically for an older version of Internet Explorer. What can do we need to do to upgrade browsers?
Modern versions of Internet Explorer have a feature called Compatibility Mode that lets developers tell Internet Explorer for which browser version the application was developed. Internet Explorer will use this property to render the application in the appropriate compatibility mode.

If you purchased the web application in question, please contact the vendor from whom you purchased it.

If you have a custom-built application, you can find a partner to help you on the Office 365 Marketplace. Just select Companies, and under Competency, select Software Development. Additional information on document modes is available from MSDN and guidance on upgrading to modern standards is available from Modern.ie

Internet Explorer 10

What kind of experience should I expect using Internet Explorer 10 with Office 365?
Office 365 is designed to work with Internet Explorer 10, so the user experience should be great. You should plan to upgrade to Internet Explorer 11 in 2014 so you can have the best experience with Office 365.

Internet Explorer 9

What kind of experience should I expect using Internet Explorer 9 with Office 365?
Office 365 is not designed to work with Internet Explorer 9. Office 365 will not offer code fixes to resolve problems using the service with Internet Explorer 9: You should expect the quality of the user experience to diminish over time, and that many new Office 365 experiences will not work at all. We recommend you upgrade to Internet Explorer 11 as soon as possible.

Internet Explorer 8

What kind of experience should I expect using Internet Explorer 8 with Office 365?
Office 365 is designed to work with the current or immediately previous version of Internet Explorer. When accessing Office 365 from older versions of Internet Explorer, users may experience known issues and limitations depending on the versions of Internet Explorer. For example, the user experience sending and receiving email with Outlook Web App and Internet Explorer 8 might be substantially diminished, especially when used on Windows XP or with low memory devices. Office 365 does not offer code fixes to resolve problems using the service with Internet Explorer 8, and new Office 365 experiences might not work. We recommend that you upgrade to the latest version of Internet Explorer after it is released.
 

Is Office 365 ending support for Internet Explorer 8 on 8 April 2014?
No. However, when accessing Office 365 from older versions of Internet Explorer, users may experience known issues and limitations depending on the versions of Internet Explorer. Although Microsoft does not recommend that you connect to Office 365 by using older browsers and clients, we provide limited support so long as that software is supported by its manufacturer. Specifically, if you continue to use older browsers and clients:

  • Office 365 won’t deliberately prevent you from connecting to the service.
  • Office 365 won’t provide code fixes to resolve problems related to those clients, but it will offer security fixes as needed.
  • The quality of the user experience will diminish over time.

Beginning in May 2014, Internet Explorer 8 will only display Outlook Web App Light. If you are an Office 365 admin, you will see a notification of this change in the Message Center in the Office 365 admin center 30 days before the change takes place.

If your organization is dependent upon Internet Explorer 8 to access older Web apps and services, you may want to consider upgrading to Internet Explorer 11 and evaluating Enterprise Mode for Internet Explorer 11. This update helps provide better backward compatibility for legacy Web apps.

Will Office 365 block Internet Explorer 8 users from connecting to the service?
Office 365 has no plans to deliberately block Internet Explorer 8 users from connecting to the service.
 

Internet Explorer 7

When did Office 365 end support for Internet Explorer 7?
Office 365 ended support for Internet Explorer 7 on 1 October 2012.

Why doesn’t Office 365 offer “limited support” for Internet Explorer 7 per the system requirements?
Office 365 only adopted the “limited support” section of the system requirements in December of 2013, and that change is forward looking, not retroactive.

What does "end of support" mean?
If you have a technical issue with Office 365 and would like to open a ticket with Microsoft support, you will need to reproduce the issue with a supported browser.

Will Office 365 block users from connecting to the service with Internet Explorer 7?
No, Office 365 will not deliberately block connections to the service from Internet Explorer 7.

What should I expect if I connect to Office 365 with Internet Explorer 7?
As of December 2013, you will:

  • Only be able to use Outlook Web App Light
  • Be unable to join Lync Online meetings
  • Have general difficulties using SharePoint Online

Please be aware that the user experience with Internet Explorer 7 will diminish over time, and could become unusable.

Internet Explorer 6

When did Office 365 end support for Internet Explorer 6?
Office 365 never supported Internet Explorer 6. BPOS customers needed to upgrade to a modern browser before they were transitioned to Office 365 in 2011 or 2012.

Why doesn’t Office 365 offer “limited support” for Internet Explorer 6 per the system requirements?
Office 365 only adopted the “limited support” section of the system requirements in December of 2013, and that change is forward looking, not retroactive.

What does "end of support" mean?
If you have a technical issue with Office 365 and would like to open a ticket with Microsoft support, you will need to reproduce the issue with a supported browser.

Will Internet Explorer 6 users be blocked from accessing Office 365 when support ends?
Signing in to Office 365 via Internet Explorer 6 may not be possible.

What should I expect if I connect to Office 365 with Internet Explorer 6?
You should not expect to be able to connect to Office 365 with Internet Explorer 6. If you are able to do so, however, the user experience will be largely unusable.

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Comments
  • Does Microsoft not realize that neither IE 9 nor IE10 works well with 90% of the business applications that are being used!  To force an upgrade to IE10 is giving us no alternative but to NOT use IE as a default browser.  We have to use one of your competitors in order to conduct our daily business!

  • Given that some people have to access using machines that are outside of our control (e.g. client site internet booths), please can setting the From of emails be allowed from mobile Office365 and (please) / or Windows Phone 8 Outlook. Thanks, Gaz

  • Hi,

    It would appear that there is a conflict of dates as to when support is ending...

    See here: onlinehelp.microsoft.com/.../ff652534.aspx (passed onto me by an MS OSS Team Manager - EMEA, Microsoft Online Services & Support EMEA)

    See that the date is 1st Jan 2014 for IE8/Win XP SP3?

    I agree with Gary Varga - we were upgraded last week and I have had to install a competitor's browser because IE8 wasn't cutting it. Now that no-one in my company is using IE8 on their XP machines, I cannot troubleshoot, but then competitor browsers are not subjected to Group Policy (well, some tie into IE's "Internet Connections" but that's about it...)

    Regards,

    Stephen

  • @Kevin and Stephen. I'm interested in the issues you're experiencing. Kevin, if you can PM me with details of the specific issues you're seeing with IE9/10 and your Line of Business Applications and, likewise, Stephen on IE8/XP with Office 365, we'll look into them.

    Regarding the mismatch on dates, I believe there's an error on the Software Requirements page that I'm looking into.

    Thanks.

  • I can tell you that you definitely don't want to use IE8 on XP to run OWA.  I had to switch our XP users to Chrome or Firefox to make OWA usable.

  • I agree with @Kevin that sites are not working properly with IE10,  and now Office365 admin functions are not working with IE11, nor are the Sharepoint sites. Our other business apps are very niche products and so I understand when they require me to remoteapp IE8 to function on win8, or that I can upgrade win7 machines past ie8, but when MS's own sites arent working with the latest browser its frustating.

  • When I asked for help at Microsoft Shiphol (The Netherlands), they tell me that they use Google Chrome to work smoother. So Microsoft experts prefer to not use any IE for working in webbased applications. This is crazy, don`t you think so?!

  • Ok, enough with this alert. How do I tell it to quit bugging me?

  • I haveoffice 365 ent for the past year run on server 2008 no problems yet so why uo grade

  • I haveoffice 365 ent for the past year run on server 2008 no problems yet so why uo grade

  • how come there is no discussion about IE 11? this needs to be updated

  • @ Mark Feetham_MSFT how about Microsoft Virtual academy ?

    The lesson video's go in an infinite error-restart loop. you have to be quick and copy the URL into a "descent" browser to see them.

    @ kevin in IE10/11 press F12 (debug web page) choose browser mode in the menu bar and choose a lover version of IE 7,8 or 9.

    Have to say if you use MSFT latest teletubby OS called W8 that option is gone somewhere else, Me and my colleagues could not find it no longer.

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