Admin tasks for Office 365

From time to time, we may introduce new features or performance improvements in Office 365 that will require you to take administrative action. Admin tasks might include changing a domain name record, or applying patches to Outlook or Windows, or just letting your users know something has changed.

If an admin task is necessary, we’ll contact you directly through either service alert emails or messages on the Office 365 admin page. (In other words, if you've found this page by browsing through the Office 365 community, the topics here probably don’t apply to you.) 

Current tasks

Update generic Mail Exchange (MX) records immediately

Install software updates to Outlook 2010 by 1 July 2013

Install software updates to Outlook 2007 by 1 October 2013

Install critical software update for Windows XP workstations with Outlook 2010

Upgrade to the 64-bit version of Directory Synchronization; support for the 32-bit version ended 1 January 2013

 

Update generic Mail Exchange (MX) records immediately

Domain-specific MX records give us greater flexibility in configuring Office 365 service for your organization. If you are using generic Mail Exchange (MX), please update your MX records  immediately with your hosting service.  Generic MX records were deprecated as of 1 January 2013, and all support for generic MX records has ended.  MX records must be updated before 15 July 2014 to avoid service disruption.

Get all the details about this issue in the MX Records FAQ.

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Install software updates to Outlook 2010 by 1 July 2013

The Outlook 2010 software update (KB2553248) contains stability and performance improvements and is required for connectivity to Exchange Online after a minor service update planned for deployment after 1 July 2013.

Instruct your users to run Windows Update to make sure that this software update is installed.

Learn about this software update in the Outlook 2010 update FAQ. 

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Install software updates to Outlook 2007 by 1 October 2013

The Outlook 2007 software update (KB2596598) contains stability and performance improvements and is required for connectivity to Exchange Online after a minor service update planned for 1 October 2013.  

Instruct your users to run Windows Update to make sure that this software update is installed.  

Learn about this software update in the Outlook 2007 update FAQ.

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Install critical software update for Windows XP workstations with Outlook 2010

Office 365 users running Windows XP on their workstations with Outlook 2010 must deploy public update (KB2687623). If you have any computers running Windows XP, you need to deploy this update to ensure connectivity to Exchange Online after a service update which is planned for deployment after 8 April 2014. 

Instruct your users to run Windows Update to make sure that the proper Outlook software update is installed. 

Learn more about this software update in the Outlook FAQ.

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Upgrade to the 64-bit version of Directory Synchronization 

Support for the 32-bit version of the Directory Synchronization tool has ended. Office 365 will block connections from the 32-bit DirSync tool starting 31 January 2014. 

All Office 365 customers should download and install  to the 64-bit version of the Directory Synchronization tool to synchronize Office 365 with your on-prem Active Directory.  

Learn more about this software update in the FAQ.

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Deploy the new Lync client after the service upgrade in 2013

An upcoming 2013 service upgrade will include the new Lync Basic (or Lync 2013, if you subscribe to Office 365 ProPlus). You don’t have to upgrade right away. Your existing Lync 2010 client will continue to work with Office 365 even after the service upgrade.

You will, however, need to upgrade Lync 2010 before 8 April 2014.

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Deploy Office 365 ProPlus after the service upgrade in 2013

As an Office ProPlus subscriber, you will have access to the next version of Office as part of your subscription. You don’t have to upgrade right away. After the service upgrade, your existing Office client will continue to work with Office 365 as before.

Office ProPlus 2010 users: you will need to upgrade to Office 365 ProPlus before 8 April 2014. Once you deploy office 365 ProPlus, future updates will be streamed to your computer automatically.

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