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Before you begin though, check out our three most popular answers:
Skype user must be signed in with a Microsoft account (formerly Windows Live
2. If the
Skype user is using their own email address as a Microsoft ID (for example,
firstname.lastname@example.org instead of email@example.com or something similar) then you have
to format their name like this when you add them as a contact:
bob(contoso.com)@msn.com. Learn more.
receive contact requests from Skype, the Lync user has to set their alert level
as follows: go to Options > Alerts > Contacts
not using Lync and choose Allow invites but block all other
communications or Allow anyone to contact me.
Did any of these suggestions get you connected? If not, read on (and if
you’re an admin, take a look at the
Provisioning Guide for Lync-Skype Connectivity)…
This can happen when the Lync user has Lync options set so
they are not notified when someone else adds them as a contact.
The Lync user must go to Options > Alerts >
General alerts, and then
select Tell me when someone adds me to their contact list.
This happens when the Lync user chooses Remove from Group
instead of Remove from Contact List.
In the Lync main window, click Relationships, and then remove the Skype
user from the list.
This currently happens in less than one percent of the cases, and is
scheduled to be fixed in the next service update.
Workaround Try the call again.
NOTE: A fix for this will be available by
June 30 as part of the Lync 2013 cumulative update.
A Lync user adds a Skype user with a custom Microsoft account such as
firstname.lastname@example.org, and can’t see their presence or send them IMs.
Workaround Add the contact using the following
format: bob(contoso.com)@msn.com, where email@example.com is the custom Microsoft
account name of the person you’re trying to contact. For
details, see Lync users
can't communicate with external contacts who have Microsoft accounts that have a
custom (EASI) domain.
Am I using
Office 365 after the service upgrade?
Before May 20, 2013, turning on External communications for Small Business
customers didn’t automatically turn on Lync-Skype connectivity. Now it does.
Workaround Switch External communications off
and then back on again. Go to Admin > Service settings >
meetings and conferencing > External communications.
This situation occurs when the Skype user signs in with a newly created
Microsoft account, and the Lync user has the following alert setting: Options >
Alerts > Contacts not using Lync >
Allow anyone to
Workaround You can either wait for five
minutes, or sign out of Skype and then sign back in. You can then see the Lync
This happens when a Skype and a Lync user both remove each
other as contacts. When one person tries to add the other contact again, the
other person does not receive a contact request.
Workaround The Lync
and the Skype user must both add each other as contacts again.