Check if you have created the DNS verification record correctly

Check if you have created the DNS verification record correctly

As part of adding your domain to Office 365, you must create a DNS record at your domain registrar that Office 365 can use to verify that you own the domain that you're adding. How can you tell if the DNS record was created correctly? Try using nslookup.

 

In Windows on your desktop, open a command line window (or the Run dialog box in Start), and type something similar to: nslookup ms10101010.domain.com, changing it to the appropriate "ms number" (the example here using ms10101010) and "domain.com".

> The "ms number" you type is the one you used to create the DNS record (it was provided by Office 365 in the domains wizard).

> The "domain.com" is the domain that you're adding.

 

Then press Enter. If you've entered the DNS record correctly at your DNS hosting provider or domain registrar, you should see something similar to the following:

 

Non-authoritative answer:

Name: bws800-relay.microsoftonline.com

Address: xx.xx.xxx.204

Aliases: ms10101010.domain.com

 

If you see something like the above, it means that you created your DNS record correctly. If you get different results, make sure that you are waiting long enough for DNS propagation time -- about 15 minutes to 72 hours.

 

If you've waited for DNS propagation to finish and still don't see appropriate results, contact your domain registrar or DNS hosting provider for help in creating DNS records. They're the best people to ask, since they are the most knowledgeable in working with the steps for their website.

8 out of 48 people found this post helpful.

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Comments

    This article is not anything close to helpful.  It's no wonder only 1 of 11 found it so.  

    Where does one go to "Open a command line window (or the Run dialog box) and typing something similar to nslookup ms10101010.domain.co.uk, changing it to the appropriate ms number dot domain, then press Enter. If you've entered the DNSrecord correctly, you should see something similar to the following:

    Non-authoritative answer:

    Name: bws800-relay.microsoftonline.com

    Address: xx.xx.xxx.204

    Aliases: ms10101010.domain.co.uk"

    Honestly - I'm not a tech administrator.  I'm a common person who does other things for a living besides html, etc., who really liked the friendly interface of the web page design, but find this process very confusing, because the instructions are written in terms that IT people understand, frequently assuming we know how to "open a command line window," or something like that. I'm impressed I've made it this far and scared spitless that I am not alone in feeling out of my league, or wondering if I'm a complete imcompetent idiot. Where does an uninformed person go to do look for this confirmation.

    I am also totally shocked with how little help we are getting from the company that wants to target us and get us to buy into this great, advanced, terribly tremendous improvement of services for "small businesses," who don't have their own IT departments.

  • If this was done correctly, then why will the DNS not verify?

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