Office 365

Forum Post: OWA: Rule to Move Message Copies it instead

Jim Duncan - ShareSquared Inc. — Wed, 16 May 2012 22:11:00 GMT

I've created a rule in OWA to move messages with certian words in the header to a subfolder. However, the rule is making a Copy of the message in the target folder rather than moving it.

Any thoughts?

Forum Post: Outlook data los

Bill Mooney — Wed, 16 May 2012 22:10:00 GMT

Hope you can help. I am a one man business using 2 x MS365. My laptop needed repair and was given a temp loan - to keep working I downloaded a temp licence of office including outlook. Before returning the loan PC, I uninstalled all the office app's (inc outlook) whilst the PC was still online. I have now re-synched my own PC and have lost a lot of emails from both MS 365 accounts and suspect that the uninstall of office / outlook has delete the outlook data file, which has synched to exchange and then synched to my own laptop - effectively I have lost a lot of important historical emails.

Is there a recent backup in MS 365 that I can access?

To make matters worse - Samsung have fixed one problem with my laptop and given me 2 new problems free of charge as part of the service.

Forum Post: Re: Can't Perform The Requested Operation - IMAP to O365 Exchange migration

LouisC — Wed, 16 May 2012 22:05:00 GMT

As said before. PST is not a solution. Aside from being very slow, you're emails in the destination side will likely be unrepliable; needing to be entered manually.

Seems like a few people have this error, like this thread migrating from Google. community.office365.com/.../53750.aspx

I'd recommend using MigrationWiz, they migrate to Exchange/Office 365 from every system.

Forum Post: User unable to log into Outlook client after 90 day password reset

ALobo — Wed, 16 May 2012 22:04:00 GMT

One of my users reset her password for Office 365 at the 90 day mark - she did this through OWA - options.

The password reset appears to be successful as she can now access OWA through the MS Online portal using her new password.

However, she is unable to get her Outlook 2010 client to connect using the new password. When she launches Outlook, it prompts her for a password, she enters the new password, Outlook spins it wheels "trying to connect" and then eventually fails, leaving her with an Oulook Disconnected message. This has been going on for several days now. We have already tried changing the password again, to no avail.

Please advise.

Thanks

Forum Post: Re: Moving folders from my PC to the cloud

Justin Ronan MSFT Support — Wed, 16 May 2012 21:58:00 GMT

Hi Linda,

This is Justin with Microsoft Office 365 SharePoint Support.

I agree with what Robert has post to the thread. Open with Explorer is a great feature and it will be similar to how you manage your files in Windows. For more information about how to use this and to troubleshoot issues that can arise, check out the link below.

http://support.microsoft.com/kb/2629108

Thanks and Regards,

Justin Ronan
Microsoft Office 365 SharePoint Support

Forum Post: Re: Migrating from IMAP to Office 365 from gmail "Can't Perform The Requested Operation"

LouisC — Wed, 16 May 2012 21:57:00 GMT

I'd suggest MigrationWiz. Just input your source and destination credentials and click Migrate! Beats spending hours researching, testing, and troubleshooting. From Google to Office 365, they'll also migrate your contacts and calendars.

http://www.migrationwiz.com/

Forum Post: Re: Connected Email account

Jason Doyle — Wed, 16 May 2012 21:56:00 GMT

Hi Jack.

i just tryed to verify the domain again. we have added both the txt and mx to the domain but it still has not worked, Patrick is looking into it further for now but we have followed it to the line. its just saying please wait upto 72 hours and this is going on since last thursday.

With the connected account i have tryed all the suggestions but its still not delivering to my iphone. the only time mail will deliver to my iphone from my connected account is when i run the web app. is there a setting in the webapp that it only checks for external mail when the web app is online. Please help as im at my witts end here. Thanks

Forum Post: RE: Outlook 365 Sending Emails Fonts Shrink

Steve Goodwin — Wed, 16 May 2012 21:43:00 GMT

Hi Arturo,

I've done up a demonstration video at http://youtu.be/Y29iDGSXEDc

Issue with the font shrinking on sending an email. It appears to lose about 6 points which makes it hard for recipients of the emails to read. This only started happening on around the 14th May. It occurs in all browsers when using the Office 365 Outlook client to compose an email.

Note this only started happening around the 14th May.

Forum Post: RE: Outlook 2010 won't connect to Office365 on just one computer

Brandon Kempa MSFT Support — Wed, 16 May 2012 21:29:00 GMT

Hello Alex,

These all seem to be server updates, is this perhaps in a terminal services environment? The following article has some suggestions for trouble shooting that can be done by the user. http://www.theemailadmin.com/2009/06/troubleshooting-error-code-0x8004011d/ . If the end user suggestions do not work, and you confirm this, I will send a private message to collect information necessary to begin a Service Request, that can then be escalated to the appropriate team.

I look forward to hearing from you.

Brandon Kempma
Office 365 Technical Support.

Forum Post: Re: Site collection administrator

David Kelly — Wed, 16 May 2012 21:29:00 GMT

Tim,

Can you also send me a PM with that information to create the service request for this issue?

Forum Post: Can I purchase more storage space?

Jakob Rohde — Wed, 16 May 2012 21:25:00 GMT

I recently bought a single user P1 plan, and as far as I can see I can store up to 10 Gb data. My plan was to move everything from SkyDrive to Office 365, but for that I will need more space. There is no option for me to buy storage space - all I can do is to buy Office Professional Plus. Is that correct? I have 25 Gb available on SkyDrive!

Regards,

Jakob

Forum Post: Syncing User calendar to SharePoint calendar automatically

doingit2010 — Wed, 16 May 2012 21:24:00 GMT

Hello,

I have a user mailbox setup that is specifically for a SarePoint team site. Is it possible to have this users calendar automically update a sharepoint calendar from within the user calendar?

Here is my purpose:

There is lots of people that access this users mailbox and add and change the calendar in the user mailbox and we want this to be seen by everyone else that uses the sharepoint site. Is this possible?

Thanks!

Forum Post: Re: Impossible to use "Wait until date" action in SharePoint Designer workflows

Merley 72 — Wed, 16 May 2012 21:18:00 GMT

Mathieu

I have great sympathy with you here and was not aware that there were problems around the Timer side of using SharePoint Workflows. I've used Workflows a lot in the past where the 'Pause Until....' logic has applied and in SP 2010 /2007 on-premise installations have not found problems. As I'm in the process of creating a range of solutions for customers in Office 365, I agree that this is a capability that should work with 100% accuracy - if not, why not!

It isn't a terribly complicated thing we are trying to do either - wait until one date matches another! What is the problem?

If things like alerts work well, and Assigned to Tasks can work well, why not Workflows where a time/date dependency is being requested.

I also think that comments by Support people which state that 'the team does not support custom workflows' is passing the buck somewhat as we aren't asking them to comment on any workflow we've created, rather just to comment on why a fully supported and incorporated element of Office 365 - namely SharePoint Designer capabilities don't appear to work!

I can think of some ways around this kind of problem, however they are workarounds and painful, and if you have any brilliant ideas I would like to hear about these,

Regards and with sympathy

Alan C.

Forum Post: Re: Business Contact Manager

Larry Kizziah — Wed, 16 May 2012 21:14:00 GMT

I am extremely NOT satisfied not having the ability to create a front facing list to collect data. There may be a way to code a form in Access to collect the data....I dunno. I am going to switch to the paid e3 version when this trial subscription ends in August; IF MSFT resolves this important issue.......otherwise I may be forced to try google.

If enough of us really complained with <dollars THEN msft would take heed!

Forum Post: Shared Calendar with notifications

impact — Wed, 16 May 2012 21:14:00 GMT

We are currently moving some of our domains from local Exchange 2003 to Exchange Online (E1 plan). We have been using a calendar in a public folder to track out of office and large events. Additionally, anytime something is added, everyone gets notified (in folder assistant, we said to forward any new events to a distribution group). I'm trying to find something that will:

1) Allow people on 2003 or Exchange Online read.write access to a calendar, and

2) Send everyone some sort of notification anytime something is added.

The first requirement is easy, the second one is more difficult. We just don't want to take a step backwards; all someone has to do now is add an event, nothing more. We are fine with installing an addon for Outlook as long as the price is decent. We really do not want to set up anything like SharePoint, online or local, just for a calendar.

Has anyone set up something like this? Thanks!

Forum Post: Re: how do i setup new website

Justin Ronan MSFT Support — Wed, 16 May 2012 21:06:00 GMT

Hi Kelly,

This is Justin with Microsoft Office 365 SharePoint Support. Thanks for posting your question regarding the public site.

Now that your domain has been verified, you will need to change the address for the public site from the provided one to your custom domain. The article below will go over this change.

http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/gg549209.aspx

As far as developing the page, if custom solutions or coding by the developer will be used, it will be outside support. A few general articles about how to get started using the built in web editor will also be listed below. Let us know if you have any further questions about the built in functionality of the public facing site.

http://office.microsoft.com/en-us/sharepoint-online-enterprise-help/CL102170804.aspx

Thanks and Regards,

Justin Ronan
Microsoft Office 365 SharePoint Support

Forum Post: Re: Workflow frequency run time?

Merley 72 — Wed, 16 May 2012 21:03:00 GMT

Hi Douglas

SharePoint Designer has some particular limitations that have to be borne in mind when designing and working with Workflows in Office 365. The most important being that it is not a State Machine workflow method, rather that WF's have to be associated with an individual document and either invoked manually or can be run (automatically) upon individual document creation or document change. By this I mean, any workflow created in SPD, has to be tied to an individual document, and hasn't the capability to be run against a Class of documents, sub-set, group and especially not 'against' every document in the Library or list on a regular cycle (i.e. every day).

In the example you give, I guess that what you are wanting the workflow to do is to search for documents where the Due Date is today, then email the person accordingly. You can achieve the same result with an SPD WF, but have to think slightly differently to make it happen.

Basically as WF's can only run on individual documents, you have the option when you are designing one, to choose when you want it to run - when you open or create a list based workflow there is a section called 'Start Options' with 3 basic options

1. Allow the WF to be manually started

2. Start the WF automatically upon item creation

3. Start the WF automatically upon item change (beware this can create a looping effect unless you are careful)

In your situation, the option I'd choose would be number 2 - to start the workflow when the document is first saved after creation. I would not include any form of Condition in the WF, but what I would include is an Action which is a 'Pause until Date' option. The inclusion of this type of element (either Pause until date = date, or Pause until field 1 has a certain value etc), means that the WF will initiate when it is first saved into the Library/list THEN pause or wait until the match occurs and then it continues.

Obviously in your situation, you would change the Date element of the Pause until to be the DueDateAlert field, and the system should do the rest - waiting until the date happens, and then it will continue on with the rest of the Workflow which would be to email people etc. However if you are using a calculated column in SharePoint, they sometimes create a difficulty unless you are very careful in the way you create the column type. Sometimes date & time fields can't be seen in the field drop-downs of SPD WF so to make that whole problem vanish, use an 'Add Time to Date' action, in the WF where you add a minus number ( e.g. -3) to the DueDate value. Then you can use that variable in the Pause Until action.

But lets be specific here - you do not need to include a 'Condition' for the step in any way, as the 'Pause until......' becomes the condition.

I hope the above helps and gives you a start point for your thinking, however please ask further questions if you need some assistance.

Regards Alan C.

Forum Post: Re: Autodiscover is not working, despite DNS configured correctly

Kyle L. — Wed, 16 May 2012 20:58:00 GMT

Is Signal Sign-On still working in your scenario? Can your federated users log on to the Office 365 web portal? Can your proxy server communicate with your ADFS server? Are your certificates valid and installed on both the ADFS back-end and proxy? Is your internal and external DNS accurate? Have you run the SSO and autodiscover tests from www.testexchangeconnectivity.com Did you update your trust for your domain from powershell?

Those are just the questions I can think of that might help solve your issue.

Forum Post: Re: Connecting Email Accounts to Outlook

EPP — Wed, 16 May 2012 20:54:00 GMT

No more question at this time. I've successfully made some rules directing certain emails to a folder. Thank you. Thank you.

Forum Post: Re: Security deleted a user added the user back showing up twice

Justin Ronan MSFT Support — Wed, 16 May 2012 20:54:00 GMT

Hi Michelle,

This is Justin with Microsoft Office 365 SharePoint Support. Thanks for posting your question.

First, lets take a look at all the users on your site collection. To do so, append the '/_layouts/people.aspx?MembershipGroupId=0' to the end of your team site URL (ex. <domain>.sharepoint.com/teamsite/_layouts/people.aspx?MembershipGroupId=0). You can also get here by going to People and Groups on the Site Settings page and changing the URL to groupid=0 at the end to show all people.

Now check the undesired user and with the Actions menu, click 'Delete Users from Site Collection'. Let us know your progress and I will monitor the thread for a few days.

Thanks and Regards,

Justin Ronan
Microsoft Office 365 SharePoint Support