Hi Christien,

I understand you tried to run Microsoft Online Service Directory Synchronization tool, after you entered the credential, you received an error message. If I have misunderstood anything, please feel free to let me know.

Please check the following points during running the tool.

1.Make sure that you provide credentials for an account that has Enterprise Administrator permissions on your company's local Active Directory installation.

2.Make sure that you enter the correct user name and password for the user account.

3.Make sure that the computer on which the Microsoft Online Services Directory Synchronization Configuration wizard is installed can communicate with your company's domain controllers and can authenticate to the local Active Directory installation.

Also, please capture a screen shot of the error message ‘Unknown Error 0x80005000’ and post to this thread.

You can refer to the link of Active Directory synchronization: Roadmap.

onlinehelp.microsoft.com/.../ff652543.aspx

Thanks,

Ray Yang

1 - the dir sync account we're using is a member of the enterprise admins and can edit AD

2 - I am using the correct credentials (also get same error with other accounts with same level of permissions)

3 - I am able to open ADUC and view/edit user accounts

Hi Christien,

Please post about your AD scenario. How may forests and domains exist and what's the structure. Please make sure that the Directory Sync tool is not installed in a Domain Controller.

As you have enter the step Configuration of the wizard, you can check whether there is a user account named ‘MSOL_AD_Sync’ in ADUC.

Thanks,

Ray Yang

Hi Christien,

How are things going?

If you have any other questions or concerns, please do not hesitate to contact us. It is always our pleasure to be of assistance.

Thanks,

Ray Yang