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I have two MS accounts:
I open Office on my Windows 8 phone and it shows content for the 'Blah' account.
I want to access my 'Snah' O365 account.
The first time I clicked on O365 I was prompted to set it up, which I did.
Everytime I click on O365 it goes to "Setup" and then tells me "there is already an account named Snah@on.microsoft.com". No other option exist and the app has put iteself into a hole.
It appears that either the Office Phone Application or O365 service has hung.
So... Since I'm evaluating O365, I need to make a decision. I know for a fact that Microsoft likes to release products that are not fully "Baked"... (Still raw on the inside). Is that the case here? I can't deploy this as an enterprise solution if everyone is going to have the same issue I am having with such a primary task as Setup...
Any thoughts? Solutions?
I would like to confirm which the Office 365 plan are you using? Also check if the tenant has been upgraded referring to Am I using Office 365 after the service upgrade. Regarding this issue, I will do more research and test on the issue, and post it later.
After adding your Office 365 account via Settings > Email + accounts, the related emails, sites and Lync contacts will be synced automatically. You can also check out the following link for more information:
If this doesn’t address the problem, could you please let me know what exactly the App is when you said "click on O365”?