Mobile access - Recent Threads

New Office iPhone app

John Dourish — Wed, 19 Jun 2013 14:28:42 GMT

We have a Office 365 Education A2 account for staff and students. I understand that the new Office 365 iPhone app will not work with our account because you need a A3 or A4 licence. I know a few of the teachers are keen to use this app but are unable to log in as they get a "We couldn't find a subscription connected to your account" error.

Is this policy likely to change in the near future?

Fonts & keyboard for Thai language

Sam_nkp — Mon, 17 Jun 2013 17:24:39 GMT

I couldn't find Thai fonts in Microsoft Office 365 mobile. How does one add Thai fonts or Thai keyboard to the apps? Thank you.

Logging in to MS Office on my iPhone

BrookefromOz — Sun, 16 Jun 2013 17:57:14 GMT

I downloaded MS Office for iPhone. You need an active Office 365 account to log in. I logged in with the same user name and password I use on my laptop, and the same user name and password that logged me in today. Yet my iPhone keeps saying incorrect password. Does anyone have any other ideas as to how I log in on my iPhone?

Office 365 Iphone App

Mandal — Sat, 15 Jun 2013 23:16:29 GMT

Hello

I have an active office 365 subscription and I have downloaded the new Iphone app for office 365 yesterday ( 06/14/2013). However, I cannot log into the office 365 by using the Iphone app. When I try to log in, I get a message that says "No subscription found for this email address". I can log into my office 365 account from my desktop without any issue. I will appreciate any help.

Thank you

Microsoft Office Mobile 1.0 on iPhone crashing when saving to Skydrive Pro

Joe Stocker — Fri, 14 Jun 2013 23:52:07 GMT

On an iPhone 6.1.3, saving any new document of any type (Word, Excel or PowerPoint) from within Microsoft Office Mobile to Skydrive Pro crashes instantly and repeatedly.

I can save fine to Skydrive (consumer) but never to Skydrive Pro.

I posted screen shots here:

http://blogs.catapultsystems.com/IT/archive/2013/06/14/microsoft-office-mobile-1-0-now-available-for-iphones-what-you-need-to-know.aspx

Cannot open password protected Office 2010 files?

jarcfx — Fri, 14 Jun 2013 18:49:25 GMT

I am trying out Office 365 and quickly found on the new Office 365 for IOS that I cannot open password protected (encrypted) files. Are encrypted files not supported with Office 365?

Office Mobile for IOS availability for Office 365 for Education Plans

Steve Paplanus — Fri, 14 Jun 2013 16:28:06 GMT

I was wondering if there were going to be support for Office Mobile for IOS for the Office 365 for Education plans. We have A2 and A3 users, and were wondering if either plans supported that type of users. We are finishing up our budgeting for the next fiscal year, and would like to budget appropriately if this option exists for these types of users.

Steve Paplanus

Worldwide Availability of Office Mobile?

brgnewman — Fri, 14 Jun 2013 15:45:59 GMT

"Office Mobile for Office 365 Subscribers" just launched today for the iPhone (https://itunes.apple.com/us/app/office-mobile-for-office-365/id541164041?mt=8), and it looks great - but it's only available in the US iTunes Store.

When will this be available for worldwide customers (i.e. Canada, UK, etc)?

Iphone Office 365 app

kruss83 — Fri, 14 Jun 2013 15:38:42 GMT

I Have one user who insists on using an iphone and has tried to log in using his credentials on the new app for office 365 https://itunes.apple.com/us/app/office-mobile-for-office-365/id541164041?mt=8&affId=1736887

however her gets an error saying he does not have an office 365 account associated with his username, not being an iphone user im not much help. Does anyone knoe how to resolve this?

Cannot activate Office Mobile for iPhone

SteveShu — Fri, 14 Jun 2013 13:40:45 GMT

I currently subscribe to Microsoft Office 365 (Plan P1). I can login to my Office 365 account from the web, via Outlook desktop, and from my iPhone.

I just tried to install Office Mobile on my iPhone, but I can't seem to activate or login to the app.

Does the free app only apply to new subscribers or something (and does not get grandfathered into prior accounts)? Or do I need a higher-level subscription or something? What am I doing wrong?

Grant user BES Service Admin rights only

Tim.Cross — Fri, 14 Jun 2013 12:47:37 GMT

I currently have a user as a Global Administrator but want to 'downgrade' to a Service Administrator. I would like this user to only be able to administer BES, BES devices, and BES users, nothing within Exchange Online/Office 365.

I then also have another user with no Administrator rights that I would like to give the same as above. The part from the Help for Assigning Service Admin rights is a little confusing:

What exactly does it mean to first assign administrative permissions to the user in the service, in this case BES?

Service administrator: Manages service requests and monitors service health.

Note:
To assign the service administrator role to a user, the global administrator must first assign administrative permissions to the user in the service, such as Exchange Online, and then assign the service administrator role to the user in Office 365.

Where has BES console link gone in 2013

Dan East — Wed, 12 Jun 2013 13:11:15 GMT

Hi,

Our company have recentley been upgraded to 2013 which has given us numerous issues. The one I have trying to solve is where has the BES Cloud link gone from the main admin console? (see link below)

(Please visit the site to view this file)

On the old version the there was a link that ran up BES administration.

Any help on this would be greatly appreciated.

dan

Cant Connect from Mobile office app to office 365 sharepoint

Rodneyj — Wed, 12 Jun 2013 06:11:17 GMT

I have a windows 8 nokia 920 and cannot connect to my office 365 sharepoint via the mobile office app.

I have tried the following:

reset the mobile office app

removed all mobile devices from office 365

done a master reset on my phone

Email sync is working on the phone.

My office account is pre update

the account is Techguarantees.com

BBCS Configuration for Hybrid Infrastructure

londumpster1 — Tue, 11 Jun 2013 15:01:40 GMT

Hi all,

We will be implementing an Hybrid solution to move to Office 365. We will also be utilizing BBCS for BlackBerry users.

I wanted to find out if there is anything that will be needed to done on the on-premises Exchange servers for this to function in terms of Network ports, firewall etc. I think the answer is no. But just want to check.

Many thanks.

Regards

SkyDrive - Android

Stylianos — Tue, 11 Jun 2013 11:19:43 GMT

I download SkyDrive for play store.
I try to sign in with my office 365 account but i can't. I think only the microsoft account can sign in for there.

The i go to Office 365 Settings -> Software-> phone & tablet -> Android Phone and tha ony apll is the Lync.

blackberry calendar entries not syncing/not displaying

DangTran — Mon, 10 Jun 2013 20:50:28 GMT

All entries are showing up on Outlook, OWA, but not the blackberry device.

Some are there, some are missing. Help

Not able to Sign in to Lync online from iphone

Smitha V — Mon, 10 Jun 2013 17:53:59 GMT

I am trying to login with a Lync 2013 app on iphone with the account on a federated domain. I am unable to login and seeing error on the App as "can't verify the certificate with server. contact your support team", unfortunatly I am the support person for the federated domain

the log file from the Mobile App has below error

6/10/2013 12:11 PM:40.362 Lync[96:9128000] ERROR TRANSPORT CLiveIdUtilities.cpp/243:Converting liveIdError E_INTERNET_SEC_CERT_ERRORS 0x80072f17 to ErrorCode E_SslError (E2-2-2)

In the logs I see Mex being returned without any issues.

I am trying to login with the user in a domain which is converted to federated domain and has ADFS 2.0 as the Identity Provider and the user has Lync license and it is enabled in the office 365

Mobile ActiveSync Device link broken

NakedNuts — Mon, 10 Jun 2013 10:58:59 GMT

Hi Forum

I have a phone that was added to the ActiveSync in O|365.

The standard is, a User connects to activesync through adding their mail account, the device automatically goes into quarantine until an Admin allows the device.

Now my phone was added the same way, and as far as I am aware was never blocked.

BUT... I can not add my device.

If I go to OWA, it shows the device, but I cannot do anything with it.

See below:

_______

If I select delete i get this:

If I run PowerShell to see what devices I have connected it shows none.

Any advice?

Thanks in advance

Device Access Rules

Benek — Mon, 10 Jun 2013 09:14:08 GMT

Hello,

Office used in our company - Office 365 Enterprise.

I'm having trouble identified how the list of devices are refreshed under Exchange > Mobile > Mobile Device Access > Device Access Rule?

There is a list of already connected devices for which i can setup rule.

I have successfully connected LG Nexus 4 with Android. Then I check the list of devices and this device wasn't listed there. I wait 15min then 2h then 1 day and device still wasn't listed there. I checked it today and it looks like after weekend the device pop up on the list.

Can you tell me what/how the refresh of the list is triggered? Is it configurable? Or can I trigger it manually ?

Mobile Access Failure out of the blue!

Peter Solstad — Sun, 09 Jun 2013 20:55:41 GMT

All of a sudden, out of the blue, without any warning whatsoever, when I try to login onto my website from multiple mobile devices, my website home page does not come up. Instead, my 365 login page comes up! How can I fix this, and why on earth did this happen??? How can I fix it? Can I fix it? Or... is this an MS Office problem?

Thanks to one an all!

Office 365 Wave 15 Exchange Admin Mobile device management

dea — Fri, 07 Jun 2013 20:57:33 GMT

If Wave 15 Exchange Admin Mobile device mobile device mailbox policy are set to require an alphanumeric password what will this do to phones using pattern or picture passwords?

Is your answer the same if management is via InTune?

Thank You

redirecting to mobile site

3wbill — Fri, 07 Jun 2013 18:55:50 GMT

Hello. Hope this is the right place to ask this.

Here is the deal.

I am a mobile web designer, very familiar with several methods of creating and managing websites, but office 365 is not one of them. I have a mobile website I have created for a client of mine that uses 365 and I need to install a redirect script to route mobile users to the mobile version of the site.

All I need is to instal simple JavaScript code in the header of the HTML. However, I can not for the life of me find out how to get to the header of the html of the 365 website to install the script.

Can anyone assist/point me in the right direction?

Thanks.

Mobile users get Login Screen when accessing sharepoint.com website

Drugar — Thu, 06 Jun 2013 16:31:03 GMT

Starting today, when trying to access bybc.sharepoint.com via a mobile device, users are getting the MS Login Screen. I have a Lumia 920 and I can change IE to use Desktop mode and I can then access the website. If I change it back to mobile version for the browser, I am greeted with the Login Screen as well.

When accessing the website via a desktop, it works fine.

What do I need to do to allow mobile viewers to see my website again.

Thanks,

Drugar

tablet device with Office 365 and Microsoft Access Database

Derwen Williams — Thu, 06 Jun 2013 06:58:55 GMT

I am looking to purchase a tablet device to use with Office 365. My requirement is to edit and update a Microsoft Access Database with invoice/sales data on customer sites, including taking customer signatures via a stylus.

Please advise me which mobile operating systems support the full functions of Access in Office 365, and if anyone has experience of using Access on a mobile device any feedback and details of which tablets have proven effective would be appreciated.

Blackberry new device activation?

Cameron Jones — Tue, 04 Jun 2013 01:26:16 GMT

Do the new Blackberry devices still require an activation code to connect to an Exchange account like in the past? I can't find anywhere on Office365 admin pages to get an activation code, so I'm wondering if they work like all other devices nowadays and can connect directly to Activesync, or what? If not, is there a specific Office 365 plan I need and I might not have? Thanks!