Mobile access - Recent Threads

Samsung Blaze can't download email attachments

whipping_boy — Tue, 21 May 2013 21:47:08 GMT

One of my users can't download any attachments on his samsung blaze. (connected to exchange online server)

When I start the download it goes fine until 90-98% then it fails with a brief message that says "connection error"

I went through all of the settings (attachment download size "any") ect.

"accept all ssl certificates" is not checked under server settings

its not the carrier network, tested with wifi and didn't work either.

Any ideas?

How do I wipe a mobile device of another user?

christopherb — Tue, 21 May 2013 18:25:19 GMT

Before our Office 365 upgrade we knew where to wipe other users mobile devices as administrators. After the upgrade we can't seem to find anywhere to wipe another users mobile device.

I know a user can login and click on options > phone > select device as found here http://support.microsoft.com/kb/2791863, but what if I need to wipe the mobile device of a user that is not me?

Do not have Skydrive pro in header of SharePoint of Office 365 site

Rickrjp — Tue, 21 May 2013 17:37:20 GMT

Hi,

I am trying to get Skydrive Pro working. The tech notes state there should be an icon in the header or elsewhere on the SharePoint or Office 365 site? I do not see that. Any assistance would be appreciated.

Thanks,

Rick

Calendar Reminder notification is not received on black berry.

Muhammad Shahbaz Naeem — Mon, 20 May 2013 10:20:44 GMT

Before using office 365 our Sectary send email calendar reminder to my boss, same reminder notification he received on his black berry.

But now we are using Office 365, he did not see any reminder notificaiton on his black berry. Please advise need any setting on black berry or outlook.

Missing reply/forward arrow

vasa.m — Sat, 18 May 2013 11:14:48 GMT

Hello,

I have a problem with syncing my mobile device with Exchange Online. When I reply or forward an email message from my Windows Phone 8 (Lumia 920) I can't see the little reply/forward arrow later in Outlook 2013 when I'm back on my desktop so I can't easily see that I've already replied on this message. This arrows are missing also in Outlook Web Access.

The same situation is when I'm replying from my Mail app on Windows 8.

I think it's Office 365 problem, neither WP8 nor Windows 8.

Is there any solution to it? Am I the only one experiencing this situation?

One user in our domain not received email from specific user on his Black Berry.

Muhammad Shahbaz Naeem — Sat, 18 May 2013 07:47:10 GMT

one user in our domain, he is received all new emails on his black berry, but one specific user email he did not received.

he received same person email on his outlook.

Nokia Lumia 521 not syncing anymore after service upgrade

romo — Sat, 18 May 2013 05:12:56 GMT

Bought this Nokia Lumia 521 Windows Phone 8 on 5/7. It was syncing to my account fine. Then service upgrade was applied to my account on 5/10 and now my phone keeps giving me an error that it can't find the server sn2prd0710.outlook.com So what do I do now?

Log-in to Office 365 Trial email failed (Galaxy S3, Android)

testbuddy — Sat, 18 May 2013 02:51:51 GMT

A couple of days ago I started Office 365 trial and set up my phone to check email using Exchange ActiveSync. Everything was working fine until a few hours ago, my email app said that "Log in failed". I tried to type in the password again, but it said that the username/password was incorrect.

I deleted the email from my phone and tried setting it up again using the instructions here (http://office.microsoft.com/en-001/support/set-up-email-on-an-android-phone-or-tablet-HA102823196.aspx), but now I can't successfully set it up. The error says "Unable to connect to server".

Please help, as I am testing it for use in my company eventually.

Thanks!

Trouble receiving some email with office 365

Dave_Ch — Thu, 16 May 2013 20:04:53 GMT

Hello,

New to Office 365 and have been having certain issues concerning inbound emails.

Basically random users are not getting email from some external domains. I find nothing in FOPE logs nor in the delivery reports. I have added the email address that don't work into the contacts and also safe senders to no avail.

Where else should I be looking?

many thanks

Dave

BES Service asking activation password

Mohamed Muzammil — Thu, 16 May 2013 19:43:30 GMT

when i try to configure my email in blackberry phone its keep asking to enter "activation password" which i dont know how and where to find..please help me to fix this issue,

how do I enable blackberry cloud services

NewCarol — Thu, 16 May 2013 18:58:49 GMT

I have a user with a BlackBerry and want them to be able to synchronize contacts and calendars with their Outlook.

Cannot access Mobile Policy

Vin Singh — Wed, 15 May 2013 16:52:02 GMT

I am having the exact issue posted here http://community.office365.com/en-us/forums/158/t/163000.aspx.

I was easily able to create Mobile Policy before the pre-upgrade and access each user that I needed the policy applied via the admin page. Now after the upgrade I cannot do this via EAC. I dont want to do the powershell stuff so I would like to know why I cannot access a single user to change the mobile policy. In every user I see that the active sync section is greyed out. Following the guide here http://technet.microsoft.com/en-us/library/aa997929(v=exchg.150).aspx I still cannot do this to individual users. The steps are:

In the EAC, click Recipients > Mailboxes and then select a mailbox.
In the Details pane, scroll to Phone and Voice Features and select View details to display the Mobile Device Details screen.
The mobile device mailbox policy that’s currently assigned is displayed. To change the mobile device mailbox policy, click Browse.
Choose the appropriate mobile device mailbox policy from the list, click OK and then click Save.

Problem is that under Phone and Voice Features there is no "View Details" mine looks like this:

Phone and Voice Features

Unified Messaging: Disabled

Enable

Currently the only way I can do this is following the guide to select multiple users to apply the policy. VERY ANNOYING

In the EAC, click Recipients > Mailboxes.
Select multiple users.
In the Details pane, scroll down to Exchange ActiveSync and click Update a policy.
Click Browse to choose a mobile device mailbox policy.
Click OK and then click Save.

1 contactpersonenlijst voor meerdere medewerkers met mobiele toegang

Beleidsmedewerker ICT Stichting Kopwerk — Tue, 14 May 2013 17:32:53 GMT

Under the account info@kopwerk.nl is a contact list that is to be used by multiple users (read only) and also sync to all mobile devices. That is the problem. Share your contact list does not solve the problem, because it is not visible on a mobile device. For an Ipad or Iphone is the solution that you context info@kopwerk.nl as a second Exchange account and then synchronize the contacts only. Other mobile devices can only be linked to 1 Exchange account. The Global address list (external contacts) is not an option, because you can't categorize there (in Outlook) and that we use right. In short, we're coming out. Also our external party that supports us with Office 365 and works with PowerShell, doesn't know the answer. There may be a solution via the team sites, where you can link to Outlook and can link to mobile devices? Like you guys advice.

Android access with "send as" ability

SCrimson — Mon, 13 May 2013 19:04:37 GMT

I've read many previous posts concerning accessing shared email from an Android. It seems as though the answer is you can access the shared email but you can not "send as". Has anyone been able to "send as" from a shared account from an android or is this not possible?

Windows Phone 710 shows old deleted content

Mike at Just-Ask-Mike — Mon, 13 May 2013 14:19:00 GMT

I have a Lumia 710 and Office 365 P-plan

I have set up in SharePoint online a team site

I populated shared documents and could see them on WP710

Now I no longer need to see these documents and so have deleted them from the library through a web browser - and they have now been removed from the server.

However on the phone, the page showing shared documents says 0 documents - but click it and they are all still there - of course they can't be retrieved - but how do I get them to disappear from the list?

Thanks

Reduce the amount of entries on mobile view

George@ISL — Mon, 13 May 2013 00:51:42 GMT

When I access our sharePoint lists on my mobile phone there is a very long list of our past entries before we can scroll to the bottom to create a new listing. How do you restrict the amount of entries on each mobile sharepoint list?

Unable to log into Blackberry Business Cloud through E1 plan

Chiou — Fri, 10 May 2013 00:52:04 GMT

Hi,

I am unable to log into Blackberry business cloud. I keep getting the following error:

Tenant authorization error

You are not authorized to administer the specified tenant. Please contact Microsoft® Office 365 support.
Please close the browser window.

I was able to log in before when I first started the account. However, I am not sure what I have changed since as I was configuring the system for a new deployment.

Invalid Password

Gary Oglesby — Thu, 09 May 2013 16:42:44 GMT

Ever since the Office 365 upgrade, I have been having issues with mobile devices not being able to login due to invalid password. This is occurring on multiple clients Office 365 systems and across both iOS and Android.

The symptom is that the app was setup properly and can run for days or weeks but then get a popup saving the password is not valid. Usually putting in the same password back in will work right away. Other times it takes a couple of times before it will stick.

The password is not the issue since it works on the portal and with the Outlook 2013 client.

I have personally seen this happen on my phone Android phone and iPad.

Please do not give the canned solution of remove the account and put it back on the device. I have done this several times and the problem comes back. Plus for 50+ installed clients that is not a feasible request.

ActiveSync not working with Office 365 Trial

TechNetAccount — Thu, 09 May 2013 16:15:39 GMT

ActiveSync from an Android device is not connecting. I have followed this guide: http://help.outlook.com/en-us/140/dd936215.aspx. I am using ADFS for Single Sign On. I have checked that the ActiveSync option is not disabled for the user.

I am using m.outlook.com as the server name. I have attempted to follow the instructions on Finding the Server Name further down the above guide, however those instructions seem to be outdated in that there is not a Help > About choice in the toolbar - the only choices are Help (which does not have an About choice either), Privacy Notice, and Feedback. I used m.outlook.com as the server name.

how do i start accessing callender

Inhouse36 — Thu, 09 May 2013 10:01:25 GMT

How do i start accessing my calender from another computer and i phone

Exchange Server Settings for Samsung Galaxy Note 2 (Answer)

SENDIT_13 — Wed, 08 May 2013 17:33:35 GMT

I know there has been a lot of discussion around this topic. So let me get straight away to the solution.

The following ifs must be true:

You own Samsung Galaxy Note II;
You were originally using hotmail and had a configuration name in
the MicroSoft Exchange Server name box of m.hotmail.com;
Your operating system is at least updated to 4.1.1;
And you are trying to upgrade your confirguration server name from it's
existing name of m.hotmail.com. And this assumes you know how to "add an
account from the settings area. You must be proficient in this arena so you
can navigate to make this simple but oh so thorough solution.

Substitute s.outlook.com in that Server name box. Continue to complete the account configuration options and exit the accounts area.

It's probably a good idea to cut the phone off --- wait 15 secs -- turn phone

back on. You should then go to your home page or app area and find the email icon

and you should see all your "total" email box with folders and all.

Good Luck All !

Sincerely
Sendit_13

Office365 recent changes now refuse Exchange server setup on Android

Sean.G — Wed, 08 May 2013 13:40:50 GMT

Hi all,

Up until recently I was able to setup and utilize an exchange account for Office365 on my Samsung Galaxy S3 using Android 4.1.

I have had to wipe my phone / factory reset several times over the last year and every time setting up whether manual, or when I was lucky to have automatic work, was fast and easy. During that time my organization was utilizing pod51019. However, since then we've been moved over to pod51044.

Yesterday I had to wipe my phone with factory reset. Upon setting it back up I noticed the changes to the servers in the address bar, but also noticed under the settings area it now lists our server as outlook.office365.com. With that I proceeded unsuccessfully to add an Exchange account.

Here is what I have done/tried so far:

I removed the device from my list in OWA.
Left domain blank, entered username as jsmith@company.com, entered my password, and for server used outlook.office365.com (Incorrect Password / Username)
Left domain blank, entered username as jsmith@company.com, entered my password, and for server used m.outlook.com (Incorrect Password / Username)
Left domain blank, entered username as jsmith@company.com, entered my password, and for server used pod51044.outlook.com (Incorrect Password / Username)

Left domain blank, entered username as jsmith@company.onmicrosoft.com, entered my password, and for server usedoutlook.office365.com (Incorrect Password / Username)
Left domain blank, entered username as jsmith@company.onmicrosoft.com, entered my password, and for server usedm.outlook.com (Incorrect Password / Username)
Left domain blank, entered username as jsmith@company.onmicrosoft.com, entered my password, and for server used pod51044.outlook.com (Incorrect Password / Username)

Entered company.onmicrosoft.com for domain, entered username as jsmith@company.onmicrosoft.com, entered my password, and for server usedoutlook.office365.com (Incorrect Password / Username)
Entered company.onmicrosoft.com for domain, entered username as jsmith@company.onmicrosoft.com, entered my password, and for server usedm.outlook.com (Incorrect Password / Username)
Entered company.onmicrosoft.com for domain, entered username as jsmith@company.onmicrosoft.com, entered my password, and for server used pod51044.outlook.com (Incorrect Password / Username)

Logged into PowerShell, started a session with Office365, did a get-mailbox -identity and using only the first portion as I have previously, entered that bit of characters plus .mailbox.outlook.com (Incorrect Password / Username)

I would like to mention that I've tested every single one of these settings on the TestExchange service. They all came back 100% successful and working. I also know that the password was inputted correctly on the device and I did reset the password once as there was a previous article here suggesting that might work (not sure why).

I was attempting to set this e-mail account up from 5:25pm yesterday all the way up until 2am today.

*At 8:28AM as I was typing this message my phone accepted the very first option. I am a bit irritated.

This issue needs to be fixed for future reference as my contacts/calendar/entire livelihood is via that account.

Can MS please address this? Why would it act this way?

Windows Phone 8

Abraham Kcholi — Wed, 08 May 2013 07:27:36 GMT

I just got a new WP 8 device and like all such devices comes with Office 365 preinstalled. Tapping on the Office 365 tile brings me to a screen titled places with Office 365, tapping on this brings up a setup info screen and a setup button which leads to add an account page at this point I select the Outlook option and I have to add my email address and password. This results in a screen informing me that it cannot find my settings. This is really frustrating and I do wonder if this is worth all the bother.

Ipad and Iphone view

NewNW — Wed, 08 May 2013 06:30:03 GMT

Hi ,

We have a SharePoint online site I(with a little bit CSS modification not major), most of our users will access the site using Ipad and IPhones.

but according to the following article users can not get good view on the site.

http://office.microsoft.com/en-001/office365-sharepoint-online-small-business-help/use-a-mobile-device-to-work-with-sharepoint-online-sites-HA102109237.aspx#_Toc274811459

if this is true we are in a big trouble.So can any one tel me any work around for this or Sharepoint online 2013 will solve this issue?

Thanks.

Connect Samsung Galaxy S4

Wiel — Wed, 08 May 2013 04:53:27 GMT

Hi,

I got meself a brand new Samsung Galaxy S4 and i want to setup the Android Mail application as an Exchange account to connect to the Office365 Exchanger Server

All i get is an verification error.

I log on with domain\accountname and passwordt and tried outlook.office65.com as my Exchange Server.

What can i do to connect?

Thx for helping.

Wiel