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Tagged Content List
Shared mailbox sending as a group.
Hi, We are looking at creating a shared mailbox, however we need this shared mailbox to be able to send emails acting as a group. We also need the sent items to be kept in the shared mailbox. Thanks Brandon.Read@newvoicemedia.com IT assistant
12/10/2013 7:25 AM
Where does W8 People App get its contact info from?
Too confusing trying to setup up contacts in Nokia 1020 phone with Windows 8 People App and sync it with Microsoft Surface Pro. Between Outlook, Office365, Gmail and others, I cant work out where my phone is gathering contact info from. Next solution is to wipe out all accounts and try starting from...
11/16/2013 5:14 PM
Office 2013 Click-To-Run installer has stopped working
Hi, We are having an issue with our click-to-run installer. The installer has worked without issue until Thursday last week. We have made no code or environment changes which would effect the installer from running. Here is a copy of our XML <Configuration> <Add...
9/17/2013 3:43 AM
Opening files from Office 365 Team Site / SharePoint
Office365 Small Business Windows 8 - Office 2010 files on Team site will only open as read only and will not save back with same file name can only make a copy. Windows 8 - Office2013 files on Team site ask to verify account password then cycle back continually asking for verification...
4/24/2013 1:43 PM
Re: can't download software
Hi Dwalk, According to your description, here are some suggestion for your reference: 1. Run the Fix it from the following article to remove all traces of Office 2013 on the system: http://support.microsoft.com/kb/2739501 . 2. Restart the computer in Clean Boot and install Microsoft Office 2013...
Eben Liu MSFT Support
3/7/2013 9:12 PM
Re: When I go to install it says could not locate procedure.
Hi Chartguy, In regard to the issue, the specific error message is caused by the Office version you’re trying to install is not supported on your operating system. Office 2013 runs on 32-bit and 64-bit versions of Microsoft Windows operating systems. When you run Office 2013 32-bit...
Neo Yu MSFT Support
3/7/2013 8:53 PM
Re: Microsoft windows 2013
Hi Geethanjali, Generally, if you have signed up Office 365 trail plan, you can use the Office 365 service, include Office 2013, for one free month. If you want to continue using it, you need to purchase the service. Thanks, Eben Liu
Eben Liu MSFT Support
3/7/2013 1:47 AM
Excel does not always copy and paste formatting to Email
Hi All I have a customer who is attempting to copy part of an Excel 2010 workbook to Outlook 2010. We have checked that the email is in HTML format. Sometimes the copy works perfectly and sometimes he just gets raw text. Any ideas?
3/6/2013 1:29 AM
Re: How do I syncc my Office 2007 appointment dates with just installed Office 2013 purchased through Office 365?
Hi Media Revenue Systems, Before moving on, I would like to confirm some information with you first: 1. Are you using Office 365 email account? Did you set up it in both Outlook 2007 and Outlook 2010? 2. Which Office 365 plan have you purchased? 3. Could you provide the page that indicate the...
Eben Liu MSFT Support
3/5/2013 8:09 PM
Re: Can not install Office. Error message says "Something went wrong."
Hi Durward, If you are installing Office 2013, please refer to http://support.microsoft.com/kb/2739501 to uninstall Microsoft Office 2013 and then reinstall it. In addition, here is an article about Microsoft 2013 setup issue for your reference: http://support.microsoft.com/kb/2813190/en-us . Thanks...
Eben Liu MSFT Support
3/3/2013 10:54 PM
Hi Zvipiko, I'm sorry for the delayed reply. To diagnose the issue, let's clarify the situation: After downloading the Microsoft Office under software of the Office 365 Portal, it failed to activate with an Office 365 user account. Moreover, I would like to collect some information: 1...
Ida Qiu MSFT Support
3/3/2013 9:22 PM
Re: my outlook crashes when I try to send an email
Hi SocialCandy, Based on my search, this issue may be caused by the plugin, please refer to the thread with similar issue: http://social.technet.microsoft.com/Forums/en-US/officeitpropreview/thread/c52f62e0-0d74-4285-97b4-a83e4e2fb9c6/ . If the issue persists, we have specified channel for the Office...
Eben Liu MSFT Support
3/1/2013 3:23 PM
Office Licensing - Retired Folks
Hello all, We are using Office 365 Enterprise E3. We have some staff that are retiring soon and would like to provide them with access to Office 2010 Professional Plus - they will not need access to SharePoint/Exchange/Lync - just be able to continue to use Office 2010 on their home computer...
2/27/2013 12:17 PM
Are we not going to be able to download Office 2013 until our Exchange/Sharepoint/Lync are upgraded?
It seems like if I go to Downloads in Admin, Office Professional Plus 2010 is still the only available download. Does this mean existing customers won't be able to download/upgrade to the 2013 applications until their Exchange, Sharepoint, and Lync are upgraded? Because I won't be happy if I'm...
2/27/2013 11:07 AM
got Office 2010 needing Office 2013
Hi, I have already purchased Office 365 . Unfortunately it has automatically given me Office 2010, and We need Office 2013 to run some of the things we are running. Is there any way to change this
2/26/2013 12:48 PM
Sharepoint Workspace unknown error
I'm trying to sync a particular library with workspace. The sync is mostly successful and displays all folder trees. However, I eventually receive an unknown sync error. With this library I cannot download the documents contained within. I've also checked the following: -This library's...
2/14/2013 5:46 PM
Office Pro Plus 2010 VS. 365 E4 Office Pro Plus
Our company was recently sold and the previous owner company had Office Professional Plus 2010 installed on many of our computers that we still have. Now that we have E4, we also have Office Pro Plus 2010. I would like to know if there is a way to prevent uninstall the former owners version of Office...
2/12/2013 10:58 AM
Access 2013 Web App not connecting
I have the same issue as a number of other posters. I have signed up for Office 365 and am trying to create a custom web app from Access 2013. I have added Office 365 to my list of connected services in Access, although I have a message displayed that says "Can't display online services"...
2/8/2013 8:21 AM
When will Office Pro Plus 2013 be available to Office 365 E3 plan subscribers?
And how can one learn about the details? Is the upgrade automatic? Can I upgrade just one of my computers and leave the others on Office 2010? How do you do the upgrade? Is it possible to roll back to Office 2010 after upgrading to Office 2013? Is it possible to keep Office 2010 on...
2/5/2013 10:21 AM
RE: How can I download as part of Office 365 the new Office 2013 programmes?
I am afraid I wanted to know something else..... I want to download Office 2013 Pro plus. Now I can download Office 2010 Word, Excel etc. I would expect to be able to give my users the option to download the 2013 versions to their laptops now as the programmes is released . It is difficult to...
2/5/2013 12:48 AM
Open Word need configure Prof Plus Subscription 2010
Whenever I open Word, Excel, etc, it must show "Windows configures Microsoft Professional Plus Subscription 2010". I have tried uninstall and install the Office Professional Plus again but the problem is still there. How can I solve it? Ivan
2/4/2013 9:53 PM
Deleting items from a Shared Mailbox goes into the local deleted folder and not the Shared Deleted Items folder. (Outlook 2010)
I know there's an issue with the Sent and Deleted Items in Shared Folders appearing in the main account Sent/Deleted Items folders. I found the fix to it - creating entries in the registry. On my Windows 7 machine, I added the following DWORDS: DelegateSentItemsStyle (with a value of...
2/4/2013 11:36 AM
Office 365 University - Changing Devices
I am considering purchasing Office 365 University. In contrast to Office 365 Home Premium, you're limited to 2 devices instead of 5. In my situation that's fine, but there's one standing issue; purchasing a new computer. The question is: If I register Office 365 University on, say...
2/4/2013 9:51 AM
Contacts/Birthday's Showing Up with Extra Information
For some of my contacts, Outlook seems to be adding additional information. Example Contact information: Full Name: John Doe Company: NewCo Inc. Email: John.Doe@newcoinc.com Display As: John Doe - NewCo Inc. ( John.Doe@newcoinc.com ) - Note extra company information here ...
2/3/2013 1:18 PM
Re: details of upgrading plan E3 for MS Office professional plus from 2010 to 2013.
It would be helpful to let the Enterprise users know when the Office 365 upgrade is coming so they can plan deployments. Any release schedule? Thanks, Dennis Perkins
2/1/2013 11:10 AM
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