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Hi Gregmont, Jim has provided valid and correct information. You do not need to get the information about the Outlook Exchange Server, the Autodiscover Service will configures user profile settings for clients running Microsoft Office Outlook 2007, Outlook 2010, or Outlook 2013 automatically. You...

i have recently change over to 365 and outlook 2010 rules are not working. I have removed all rules, restarted outlook on my desktop and established the rules again. I have done this several different ways. Using email addresses, using subject line, using key words and nothing is working. I have followed...

Hi , I need to configure exchange online in ms office 2007,2010,2013 outlook please send me regarded links or step by step process. Thanks & Regards Lokesh Gunti

Hi Spencer, Can the users send and recieve emails? To troubleshoot this issue, I suggest you create a new profile and reconfigure the account to see whether this issue has been resolved. Moreover, since you mentioned that you have contacted Microsoft Support, I understand you have submitted a service...

Hi Berk, I have found a similar thread for your reference as below: http://community.office365.com/en-us/forums/158/p/6402/35625.aspx In that thread, the issue is caused by the Firewall. Moreover, could you provide us with your custom domain (Example: www.contoso.com ) and Office 365 domain...

Hi Strategic, I'd like to confirm the following things: 1. How long have the issue existed? 2. Do any other users encounter the same problem? 3. Can you send/receive emails using Outlook Web App (OWA)? If the issue persists, please test the Outlook Autodiscover in the Remote Connectivity...

Hi, I have a customer that is migrating to office 365. However for compliance reasons he wants to disable the option safe to SkyDrive. How is this possible and is it possible to disable using group policy? Thanks UC Warrior

Hi Dalbonese, Yes, you are right. In Office 365 OWA, the automatic reply only responds once a day to a given sender. As our support engineer suggested, you can try to create the canned responses in Outlook desktop client if you have added your Office 365 account in Outlook. In addition, please...

Hi All is there any option to add labels in outlook 2010 or 2013 same as gmail?

When I install Visio 32 bit onto my Windows 7 64 bit OS, I receive an error message. I was not able to record the error message but it was something like "installation failed". After I get this error message, I am not able to use my MS Office 32 bit suite. I tried to run a quick repair and...

I understand that one of the advantages of Office 365, compared to some competing products, is that staff can use familiar Office Suite tools such as Word, Excel and PowerPoint to open and edit files - directly - stored in either SkyDrive or SharePoint ("Sites"). OK... 1st question...

I have a client with a P1 subscription. They currently have Office 2010 Pro and use Sharepoint Workspace to sychronise sharepoint libraries with the local PC. Their service is due for upgrade very shortly. We think SkyDrive Pro will have many advantages over Sharepoint Workspace however will...

Hi Calin, Based on your description, it is a client issue. Therefore, I suggest you create a new profile and have a try. Also please change to another network environment if possible. Best Regards, Bruce Zhou

I have setup a number of Outlook connections to Exchange (office 365) with absolutely no issues, however on one computer it will not work. Keeps asking for a password (Windows Security - connecting to 'email here' - username and password remember my credentials). The system works with IMAP so...

User wants to use Outlook 2010. Installed office 2010 standard. Sent items sync correctly with Office 365. Inbox shows old emails from 2/2012, FYI user had an old ver of office 2003 installed awhile back. Inboc shows syncing but emails are form 2012. I think Office 2003 uninstall from a couple...

Hi, This is my first post so I apologise if I confuse anyone. I am migrating an existing On-Premise Exchange server to Office 365. I am using a Cut Over migration. I have that part done and licenses assigned to users with no issues. I would like advice on reconfiguring users existing...

Hai, Young Yang, I'm sorry I didn't answer your last e-mail promptly. I was a few days off. Thank you for your answer. 1. I did it just the way you have described. 2. Yes, I just dragged and dropped. 3. I made up a new Outlook profile on a new computer (Windows8 Tablet...

So here are the details of the issue: It is only happening to one user She is using a Windows 7 Pro laptop with Outlook 2010 over Wifi Both a speed test and ping test shows her connection is fast Here are the solutions I have tried so far: I have tried repairing her account within...

Good Morning Again Jolin. I am taking your questions one at a time, inline, below for clarity: To have a clear view of this issue, would you please help us collect the screenshot I asked in the previous post? Unfortunately, I did not do a screenshot when I saw it, and the message has since...

Our organisation is using Office 365. I am using Outlook 2013 and Outlook 2010 on my local machines (Windows7-laptop and Windows7-desktop). When I’m saving one of my e-mails in a subfolder, I can see the e-mail in the cloud. I can’t see the e-mail on my local devices. On my local...

Hi SonjaG, Did you just upgrade your Office 365 service? May I know what Office 365 plan you are using right now, Small Business or Small Business Premium? Office desktop application is not offered for Office 365 Small Business plan. It is included in Office 365 Small Business Premium plan. ...

We just began using the Office365 Outlook Web App. And while we were used to being able to copy a column of email addresses and pasting them into our desktop versions of Outlook into the 'to' field when writing an email, this doesn't seem to be possible with the web app version....

Hi Melbnz, Do you mean that you want to import the customize Quick Steps from Outlook 2010 to Outlook 2013? If yes, the issue is more related to Outlook client issue, I recommend you post the issue in Office forum to get a quick response and better support for the issue. Here is the forum link...

Hi I am having issue where Microsoft desktop setup dialog box is blank. Can someone assist me with this? System is a Windows 7 system.

Hi David, Do you mean your Outlook crashes since you have installed it? If so, we recommend you have a check of your software and system to see if they have met all the requirements. System requirements for Office 2013 System requirements for Office 2010 Thanks, Ella Huang