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Which application are you trying to use the virtual keyboard with? The keyboard application is supposed to come up only with applications that need a keyboard.
Usually there is a button that looks like a tiny keyboard somewhere on the screen. just tap it and the keyboard should appear.
If you havent read it yet I suggest you read the users guide.
Go here for the guide:
If you haven't mated it to a computer and set it up completely, you may not have a keyboard to use.
Please keep us informed of what you find out.
G. Ray Glenn Sr. MSFT Moderator
"G. Ray" Glenn Sr.
MSFT Community Forums Moderator
Microsoft Office 365 Technical Support Engineer