Office applications - Recent Threads

How long does it take to set up Office

Janine at CAM — Fri, 17 May 2013 22:17:52 GMT

Circular motion next to Setting up Office... has been on for 15 minutes?

how do i confirm if my level of 365 will link with dynamic crm?

sdpaul — Fri, 17 May 2013 21:07:11 GMT

when I add a new user I do not have an option of choosing dynamic CRM under "licensing". Do I need the higher level of 365?

Is sharepoint designer 2013 included with Office 365 Small Business Premium?

justSteve — Fri, 17 May 2013 19:21:13 GMT

My 'Tools & add-ins' tab presents an option to install SP Designer 2013 but tosses an uninformative error when trying to do so. What are the cost requirements (if any) to add a SP designer seat to an existing Office 365 Small Business Premium sub?

How to remove files from Upload Center

Drokare — Fri, 17 May 2013 17:45:57 GMT

I had a directory with my SysinternalsSuite, which had .exe files.

When I tried to sync this with SkyDrivePro I got an error Upload Failed, File Type Blocked.

So I just kept them on my Jump Drive.

But I can't discard them from my Upload Center as it says the files are open, and the location it shows is my https://xxxx-my.sharepoint.com/...onal/xxxx_xxxx_net/Documents/SysinternalsSuite/

I tried the steps I saw in other posts about stopping the services, discarding the cache and backingup/deleting the OfficeFileCache, but I still can't remove the files as it still has them as open?

How can I remove these?

Change the header in the reading pane

Amber.Lesperance — Fri, 17 May 2013 16:00:19 GMT

We have just upgraded to Office 2013 and it's very nice but I have a very hard time with the reading pane now. The header is huge and I barely have any space on my small monitor to read the email.

I have been trying for a few hours now to try and get rid of the picture and the apps bar, or just make it smaller, and I cannot for the life of me figure out how. Any help would be appreciated!

how do I install access

Chad R. Waldo — Fri, 17 May 2013 15:36:07 GMT

On your main store screen, you show that access is part of the office bundle for 9.99 per month, I signed up for a free month trail, and now I can not install access. Where do I go to install this?

Unlicensed

Paul Yal — Fri, 17 May 2013 15:34:51 GMT

Suddenly my office 2010 programs don't work and next to the program name it says (Unlicensed Product). I have an XP and am satisfied with office 2010 and don't need to upgrade! I'm paralized!

Data Sync between Desktop, Laptop & Mobile Device.

Himesh Shah — Fri, 17 May 2013 09:39:32 GMT

I have opted for Office 365 P1 Plan.

I am getting all my emails from Domain ‘A’ in my Microsoft Outlook 2013 (of Desktop). My Office 365 Plan P1 has Domain ‘B’ which I have created exclusive for me & for Office 365 purpose only. As soon as emails from Domain ‘A’ is received or sent in Microsoft Outlook from Domain ‘A’, my Domain ‘B’ is updated with all activities done in Microsoft Outlook - be it Emails, Calendar, Contacts, etc.

All changes are automatically updated / reflected in my Laptop which has Microsoft Outlook 2010 (which is only used when I am out of town) whenever I switch it on to update my email data.

In the same way whenever I am out of office, any activities done in Microsoft Outlook in Laptop is synced with Microsoft Outlook in my Desktop.

My query is that the same can be done with / in Window Phone or Blackberry 10 Phone? i.e. if I download email from my Domain 'A' in Window phone or Blackberry 10 Phone, will it be automatically uploaded to domain 'B' and so my Contacts, Calendar so that my Cloud data is updated & I can update my Desktop & Laptop when they are connected with cloud?

Appreciate all the help.

Unable to edit documents

gabbysharepoint — Fri, 17 May 2013 09:20:10 GMT

Hi,

Yesterday I was updating some documents. The documents were checked out and I could edit them. I was logged on with my admin account. After a while I ran into this issue that when I was checking out the document it was locked by myself and it was opened in a read-only mode. I was forced to down load the document to my computer and upload it after I have done the necessary changes. Today when I have logged on both with my admin and regular account even if I check out the documents it gets locked by me and the document is open in a read-only mode. I have tested this on both Office 2013 and Office 2010.

Office 365 REST Reporting Web service for sharepoint ?

Fakhra Aftab — Fri, 17 May 2013 07:15:18 GMT

Hello,

I know that Office 365 supports REST reporting web service for exchange (i.e all reports are related to email). So is there any REST reporting web service for SharePoint? Though there are audit log reports (in the form of excel spreadsheets) available but is there any way to get user activity logs for SharePoint using REST or any API?

Need your help urgently.

Looking forward for your response.

Thanks in advance.

Sharepoint 2010 CQWP and Webapps

Dreww — Fri, 17 May 2013 02:51:54 GMT

Is it possible to open word and excel doucuments in webapps if they are retrieved via a CQWP?

PDFs will oopen in the pdf viewer but Word and Excel documents are asking to be saved.

the documents open correctly in web apps if accessed from their particular library.

When I try to install office 365 it tells me I dont have a license but I do. No option in user and groups to assign myself

R A Field — Thu, 16 May 2013 20:45:23 GMT

I clearly have purchased the license. I have set myself up as a user but cannot install the software as it is not assigned. I cannot see a way of assigning myself a license in the users and groups - its almost as though I am not the administrator? Is there a way of getting the administrator details so I can check what is happening. I have tried setting up other users but whatever e-mail address I put it the system tells me this is already in use the significance of which I do not understand.

Getting desperate....!

how can i allow sharepoint users to VIEW AND EDIT documents but NOT DOWNLOAD them?

Rahim Ladha — Thu, 16 May 2013 20:36:12 GMT

Hello,

is there a way to restrict specific users from downloading documents from sharpoint but at the same time allowing them to view and edit the documents? i have not gotten any concreate answears from the forum as to how this can be done e.g from http://community.office365.com/en-us/forums/172/p/13525/63159.aspx?ss=d2c1ece5-dc9a-4904-acc0-b20b8b39b82f#63159 , are there specific permissions i may be missing out on?

regards

Rahim

365 download problem

RandyCookson — Thu, 16 May 2013 19:44:20 GMT

When I click "install" I get the "Do you want to open or save" bar at the bottom of my screen. I click "OPEN" and nothing happens. I refresh the page and click "Save" and nothing happens.

Win 7 64 os
Office 2010 is installed and operational.

What do I do to get this to download 365?

Sorry, it looks like you don't have a license to install software. Go to Users & groups, and assign yourself a license. why do i getthis message

Bear Tatts — Thu, 16 May 2013 19:40:24 GMT

bought a subscription yesterday

I was on the trial and just upgraded to the full version for three users. How do I make that update on my primary computer?

DJGardner — Thu, 16 May 2013 19:24:38 GMT

Converting from Office 365 Trial to the Full Version

o365 SPO new InfoPath 2013 form.. DUH - select the form template to open this xml file?

CyberPineU — Thu, 16 May 2013 18:04:00 GMT

I must be missing something here.

I have site owner rights to this new o365/spo forms library. It's an A2 License on o365.

I click new and it launches InfoPath 2013. And it prompts me for:

select the form template to open this xml file

Now what? I confirm I am logged into o365 as myself.

I click new and that only offers Find a form.. duh.. I don't have a form.. I need to create a form.. I open the site and library, but I don't see anything.. I there some template I need to start with ?

It says I dont have a license to install software

cawsie77 — Thu, 16 May 2013 17:17:53 GMT

Ive paid for the product, email says I have a license, but when I try to download software it says I dont have a license

O365 Small Business - "Sorry we can't connect to your account. Please try again"

Jim V — Thu, 16 May 2013 14:48:31 GMT

When Activating installed copy of Office 2013 ProPlus.

Here is my post of background from other related question. I posted in that topic as the issues are very similar and I wanted to note the support and users that the issue was not necessarily caused by authentication or local licensing.

Here is the content of that post. I believe it to be a good summary of this issue.

I have been on with support on this issue for almost two weeks. It seems that we get all of the same suggestions but none are addressing the real issue. We cannot activate Office or use it under any circumstances without many issues.

No one at Microsoft knows the product well enough to provide an answer. I have been given copies of much of this post by internal tech support. It appears they are just searching the forum and repeating verbatim what is posted here.

It appears that the switch to Office 2013 Pro on Office 365 has not been debugged carefully enough. There have also been service outages that create other issues.

In my case I have applied al suggested fixes numerous times. I have finally been able to force a download and install of the Office(365) 2013 Pro product. I can run all applications locally and I can authenticate on Skydrive and open and edit files. The product says it wants to be activated (Red bar) but activation always fails.

The issue is not authentication or product operation. The message is one that is associated with activation only. It does not occur if we have the O2013product installed as a full package. I have machines in and out of a domain that can use Office 2013 and even Office 2007 although only 2013 will launch from the web links (“Edit in Excel”)

Unfortunately I have only one Windows 7 machine to dedicate to this as all others are installed with 2013 full product.

The big issue here is that I have a client that needs to be moved to Office 365 by I need the owners approval to move the SBS2003 system and user. The client has a very busy retail business and has already spent too much time waiting for the presentation on O365 and some time to familiarize the key people with the product. This has been an extra two week delay for simple product activation. It cannot be that hard to discover what the problem is.

The suggestion to use the VBS script to reset the licenses also fails now that it is installed. It fails with this message: CScript Error: Execution of the Windows Script Host failed. (Not enough storage is available to complete this operation.)

I have never seen this message from cscript before. I have used vbscript for many years and this is new. What would cause this?

What can block access to the account so that activation fails?

When activating Office 2013 the error is: "Sorry we can't connect to your account. Please try again." This is from a local message box and not from the product or web “pretty” messages.

I am still waiting for tech support and my guess is that they are waiting on your investigations as it is clear they don’t have a clue as to how to proceed.

Understand that I am not complaining but I would like Microsoft support to see that this is more than a trivial issue. It likely has a very simple cause but we need to stop trying the old fixes which fix installation and usage issues and, primarily, are targeted at sign-on issues. We can sign-on and use the product. We can just not activate it.

You can contact me and I will be happy to get anyone a webex to the client machine to see what I am talking about. The previous techs abandoned the issue quickly because they could see it was out of their scope of knowledge.

I believe there is one simple issue that may be related to transport but cannot get anyone to discuss the difference in activation transport and sign-on transport. Both have to use HTTPS. Why would one fail and the other not. Is it possible that a server that handles the activation is unavailable due to ISP routing issues? Can we find this server URL and try and ping it.

Mailbox address contains =SMTP in Outlook 2010

undrex — Thu, 16 May 2013 14:32:06 GMT

I have been struggling with this problem for a couple of days now and cant find a solution for the problem.

When using autodiscover against Office365 in Outlook 2010 i get an error message stating that Outlook cannot connect to the exchange server and that outlook has to be in online mode.

Please see the problem below. It inserts =SMTP: for some reason which seems to be the problem.

I have applied outlook2010-kb2597011-fullfile-x86-glb as the KB says for this problem but with no luck.

What shall i do????

download office suite 2013

In need of help — Thu, 16 May 2013 14:16:27 GMT

not able to download office suite on to my desk top.

how do i get to my web site to edit

Babbs — Thu, 16 May 2013 13:05:53 GMT

Where do i go to edit my web site

Deactivate Lync

Install Problem — Thu, 16 May 2013 10:05:19 GMT

How do I deactivate Lync?

Since installing Office 365 my bandwidth used has increased

Install Problem — Thu, 16 May 2013 10:04:20 GMT

Since installing Office 365 my bandwidth used has increased dramatically, what is causing this?
Also how do I deactivate Lync

Version

CantreadThisLanguage — Thu, 16 May 2013 07:55:49 GMT

I cant find the option to install "English (United Kingdom)"