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Hi, I know you can "convert" the document within the browser, however I get an error every time I attempt to. I've tried Safari, Chrome, and Internet Explorer 9. All return the error.
There error is:
An error occured while opening this document. To edit this document, open it in Microsoft Word.
And opening the document with Word is useless if I can't create a .DOCX version with the version history because it's a legal issue for us to retain ALL our version history.
Thanks for posting here. I understand that you failed to open the file with word web app, is it correct? If I have misunderstood something, please feel free to contact us.
To test the issue, please refer to the following steps(IE 9).
1. Open Internet Explorer, click Tools → Manage add-ons.
2. Change “Currently loaded add-ons” to “All add-ons”.
3. Disable "Sharepoint Opendocuments Class" add-on temporarily. If it cannot be found under “All add-ons”, please try find it under “Run without permission”
After that, please verify if it works for you.
In addition, please also check please check the Service Health in MOP to see if there is any maintenance information for SharePoint in your area.
If there are anything unclear, please feel free to contact us.
I can open the document just fine.
I cannot CONVERT the document from .doc format to .docx.
I'd like to ask if this happens to one specific document or all your .doc documents
It is all of my .doc files.
I have ever seen a article about convert document in sharepoint. No sure it is helpful.
How are things going on your side? Please feel free to contact us if the issue persists.
The problem is still there. There have been no solutions that work posted.
You may try to re-configure desktop app, see this link: http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/ff637537.aspx and when you click the web based document, what's the default behavior? Open with web app or open with client application? And I also found this post, hope it helps:
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Still no joy.
I've tried it with every major updated browser. On XP, Windows 7, OSX 10.6.8, and windows server 2008 SP2.
It's not working. This is a major bug. I receive that same error every time I try to convert any document from.doc to .docx.
Just confirm which version of desktop Office application is running on your computer? To convert documents from .doc to .docx, we need Office 2007 or above versions to open the documents and save as them to the new format. I suggest you download and install the Office Professional Plus from the portal, and then convert the documents with Office Professional Plus.
If there is anything unclear, please feel free to post back.
On all the operating Systems, it's Office 2010 Professional Plus (On Windows) and Office 2011 (On Mac).
How do I convert a file and upload it to sharepoint as a version, NOT as a new file.
Are you receiving the error when opening a document in browser, clicking edit, and then convert? It should be a browser issue, and I suggest you try this in a 32-bit browser. As my test, even if you can convert a document to the new format successfully, it will also create a new copy of the file by plus "- Converted" at the end of the file name, and keep the version history at the same time.
In addition, would you mind changing another computer to try it? Please let us know if the issue can affect other computers.
That is what I am doing.
I have tried EVERY browser. 32 Bit & 64 Bit.
I still receive an error. I can record it happening in EVERY browser if that will help. I've tried it from DIFFERENT computers too.
Were these documents created in Office 2003? According to the following article, it sounds that only documents with compatibility mode can be converted by Office Web Apps.
Using compatibility mode in Word Web App
I suggest you create a test document with Office 2010, save it to .doc format, and then upload it to SharePoint Online. After that, open it with the Web Apps, and convert it to the .docx format to see if it can be converted successfully.