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We signed up for the E3 plan a few months ago and I have since installed Office Professional Plus on to my colleagues laptop. However it shows all his MS Office programs to be Trial Subscriptions. He doesn't have any other MS Office 2007 or other installed, so there is no conflict there.
He has a 64-bit OS, however it wouldn't accept the 64-bit Office Professional download so I installed the 32-bit english version of MS Office Professional.
I ran the Setup/configure command which was successful.
However it shows in all the Office programs e.g. MS Word that it is a Trial Subscription. My colleague now has many restrictions within SharePoint because of this issue and it is restricting his productivity.
I have uninstalled Office Pro + and reconfigured his machine. Same result shows that he has a trial subscription.
I have run the repair option for Office Pro and restarted his machine. Same Result.
I have unassigned his licences and reassigned them. Same Result.
I have contacted your technical team and James Zhang ran the OSAUI.exe command for me. Same Result.
I recently received a message from Jack Sun with instructions which were confusing as he gave me vague instructions to run osaui.exe/R and then a osaui.exe/F which couldn't find the path or it wasn't recognised etc.
I have located the path where the osaui application is stored on my colleagues laptop, which is C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\osaui.exe
Can someone please provide me with clear instructions on how to remove the trial subscription (or a way to update the current install) so that his laptop is fully functional with all features in SharePoint Online.
Appreciate hearing from you asap as this has taken a long time to receive support on this, without any solution. Thank you, Raylene
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Sorry for the delay in reply as I have been away sick.
In the command prompt, do I include the % symbol or does the % symbol represent missing text that I need to add, in order to run the command?
Please copy all the content below in bold and paste it into command prompt to run this command:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office14\"ospp.vbs /dstatus
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