Trial Subscription Can Not Be Removed Which Is Limiting Functionality in SharePoint - Office applications - Office 365

We signed up for the E3 plan a few months ago and I have since installed Office Professional Plus on to my colleagues laptop. However it shows all his MS Office programs to be Trial Subscriptions. He doesn't have any other MS Office 2007 or other installed, so there is no conflict there.

He has a 64-bit OS, however it wouldn't accept the 64-bit Office Professional download so I installed the 32-bit english version of MS Office Professional.

I ran the Setup/configure command which was successful.

However it shows in all the Office programs e.g. MS Word that it is a Trial Subscription. My colleague now has many restrictions within SharePoint because of this issue and it is restricting his productivity.

I have uninstalled Office Pro + and reconfigured his machine. Same result shows that he has a trial subscription.

I have run the repair option for Office Pro and restarted his machine. Same Result.

I have unassigned his licences and reassigned them. Same Result.

I have contacted your technical team and James Zhang ran the OSAUI.exe command for me. Same Result.

I recently received a message from Jack Sun with instructions which were confusing as he gave me vague instructions to run osaui.exe/R and then a osaui.exe/F which couldn't find the path or it wasn't recognised etc.

I have located the path where the osaui application is stored on my colleagues laptop, which is C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\osaui.exe

Can someone please provide me with clear instructions on how to remove the trial subscription (or a way to update the current install) so that his laptop is fully functional with all features in SharePoint Online.

Appreciate hearing from you asap as this has taken a long time to receive support on this, without any solution. Thank you, Raylene

Hi Raylene,

Based on your description, I understand that you installed Office Professional Plus on your colleague’s laptop, however, the Office Professional Plus apps showed as Trial Subscriptions. If there are any misunderstand, please feel free to let me know.

Each licensed user can install Office Professional Plus(OPP) no more than 5 computers, so I would like to suggest you run the command "OSAUI.exe /R" to check . If the OPP has been already installed on five computers, please remove computers that you do not want to use any more.

After remove the computers, please follow the below steps to fix your issue:

1. Run the Office 365 Desktop Setup. Please sign in Office 365, click Downloads under Resources on the right panel, and then click Set up under Set up and configure your Office desktop apps.

2. Since you mentioned that you have run the command "OSAUI.exe /F" but the issue persists, I would like to suggest you try to run "OSAUI.exe /K" to activate the OPP.

If the above do not help, could you please provide more detailed information as follow:

1. When you mention “signed up for the E3 plan”, are you using the Trial version of Office 365 E3 plan or purchased the Office 365 E3 plan?

2. What’s the current status of OPP? To check the status, please run the below command in a command prompt:

cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office14\"ospp.vbs /dstatus

If there are any questions, please feel free to post here.

Thanks,
Jolin Qiao