Connected accounts: Delete mail from server - Office applications - Office 365

I have 2 connected accounts that i pull email from into Office365.

When we set up the trial a month ago, there was a check box option that allowed you to choose whether to delete or keep messages you pulled from another account.

Now we are paid for users - this option has disappeared.

I want to delete messages that i have pulled through to office365 via the connected accounts - at the moment that isn't happening and I have to log in to the other 2 accounts to delete the messages I have already deleted in Office365.

There are other suggested answers here that say "delete the connected account from the ECP, re connect but use an incorrect password to force the manual configuration". I have tried this, it doesn't work.

Please tell me what i need to do as, right now, the consequence of paying for this service has just tripled my workload - thanks.

Hi Nick_at_Cintep,

I understand you want to enable the deleted from server feature with your connected account in ECP (Exchange Control Panel).

Firstly I’d like to clarify that, based on my experience, generally there is no a difference with the subscription when and after the trial.

In terms of your situation, I suggest you firstly check your connected account in ECP to see if you can edit the property here, if not, I suggest you refer to my below steps to try the workaround again.

1, Please check the connected account in ECP.

To do this, please log into Office 365 portal; click Outlook on the top; go to Options > See All Options > Account > Connected Accounts; double click on the connected account; see if you can edit the connected account property here.

2, If you can’t change the connected account property, try to do the following:

1). Delete the connected account in ECP.

2). Re-configure the connected account with an incorrect POP mail account and password. After the auto configuration failed, we can get to the manually configuration menu, please input your POP mail account information and make sure you have de-selected "Leave mail on server" which is showed as following:

For more information about connected account, please refer to the following articles:
Learn About Connected Accounts
http://help.outlook.com/en-US/140/dd181953.aspx
FAQs: Downloading E-Mail from Connected Accounts
http://help.outlook.com/en-US/140/cc825484.aspx

If you have any additional questions, please feel free to post them in the forum.

Thanks,
Evan Zhang

Hi Nick_at_Cintep,

How are things going on your side? Did my above information help you?

Thanks,

Evan Zhang

Evan, I have an issue similar to that described above. I have created the connected accounts, then discovered that the email server is filling up.

Your suggested answer indicates there should be a check box that will fix the problem, but like the original author when I look at the details of the connected account, there is no check box that your answer shows.

Can you advise where I should find this check box if I already have a connected account in place?

Scott Young.

Hi Scott,

Based on my experience, it's depend on the connected
account's type. For example, if you are using a Hotmail account as the
connected account, you may not able to see the "Leave Mail on server"
option.

In your situation, you can try to delete the existing
connected account, and then re-configure it using the manually setup method
(Step 2 in my prior posting), in this way you would be able to find that
option.

Since this is an old thread, the above situation may not fit
your problem. If my above information doesn't help you, then, I suggest you can
post a new thread in our forum, one of our engineers will be assigned to the
new thread, and would provide you dedicated support.

Thanks,

Evan Zhang