Hi Kyriacos,

At this point, you can run osaui.exe to activate Office Professional Plus. The detailed steps have been provided as below:

1. Click Start, in the search field, type cmd, and then press ENTER.
2. At the command prompt, type the following command, and then press ENTER:

"C:\Program Files\Common Files\microsoft shared\OFFICE14\osaui.exe" /F

3. When you are prompted, enter the user ID to activate Office Professional Plus.

Thanks,
Mindy Pan

Hi Mindy,

Thank you for the reply. We have tried this numerous times however even with the above command it does not activate.

Hi Kyriacos,

Thank you for your prompt reply.

The error message "Internet Connection is Required" can be caused if Office Professional Plus for Office 365 services cannot connect to the Internet. Now, I suggest you continue to troubleshoot this issue referring to the following article:

http://technet.microsoft.com/en-us/library/gg998767.aspx#BKMK_ActivationFailed

Thanks,
Mindy Pan

Hi Mindy,

This article points out to use the BITS Admin software,  as mentioned in the first post BITS Admin does not work on Windows 7, this article has already been worked through.

What is the supported method for Windows 7? It seems the article doent take into consideration when using BITS Admin for Windows 7 which in our case all the users are working with.

Regards,

Kyriacos

Hi Kyriacos,

Thank you a lot for your prompt reply.

I understand that we cannot run Bitsadmin on Windows 7 to resolve this Office activation issue. At this point, I would like to confirm if the Office 365 Desktop Setup App has been installed properly or not. If not, I recommend running the Office 365 Desktop Setup App on the computer and run the osaui.exe again.

Thanks,
Mindy Pan

Hi Kyriacos,

I would like to confirm if the Office activation issue been resolved. If not, please feel free to contact us.

Thanks,
Mindy Pan