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On one of our new Win 7 laptops am trying to setup Outlook for first use an Office365 user, say name@mydomain.com.au. Getting the following same problem trying to setup either Outlook 2010 or Outlook 2013. ** We can set up the user quite fine on other machines, so there should not be an issue...

Hi Henry, If you change your domain name, the users' email addresses will be changed, too. Since the Autodiscover service provides profile settings to Outlook by using a user's email address and password, you need to re-configure Outlook. Thanks, Edward Qu

Hi Jennifer, Smearp has provided valid and correct information. You can add your Office 365 account in the Outlook client by typing email address and password directly, the Autodiscover Service will configures user profile settings for clients running Microsoft Office Outlook 2007, Outlook 2010, or...

What happens to the litigation hold configuration of a mailbox that has been deleted from the organization? For example - Bob Jones' mailbox was active for 2 years, with litigation hold enabled. Bob leaves the company and his mailbox is deleted. Will a discovery manager still be able to search...

I administer several Office 365 hosted Exchange accounts and this is the first time I have run into this problem. I added the administrator email account to Outlook and when I attempt to open Outlook, it attempts to open all mailboxes in the domain and the amount of data locks up my Outlook. ...

Hello, I have a question about archiving old entries in a calendar. Here is the scenario: We have a client who has a Room Mailbox. It's only purpose is to serve out a Shared Calendar. This shared calendar is now massive, with entries for every day dating back over 5 years. As such, it...

Share your Office 365 Calendar Share or publish your calendar so others can view your appointments and meetings. Click to start this course . Overview Share or publish your calendar (1:05) Set up the sharing option (3:42) Set up the publishing option (2:13) Level: Beginning ...

Get email in Outlook with Office 365 After you add your domain to Office 365, you can send and receive email using an email address, like fred@fourthcoffee.com, in the Office 365 portal. If you also want to use Office 365 email with your Outlook program on your desktop, you can do that too. (If you...

Forward email to another email account Use Forwarding to automatically forward all email sent to your Outlook Web App account to another account. In this article Set email forwarding for your account Stop email forwarding Change email forwarding settings What else do I need to know...

Configure Mail Forwarding for a Mailbox This topic explains how to use the EAC or the Shell to configure mail forwarding for a mailbox. Mail forwarding allows you to configure a mailbox to forward email messages sent to the user to another recipient. Important : If you use the EAC to configure...

Move email and contacts into a new Office 365 account If you have a new Office 365 account, you can use Outlook Web App to send email, make appointments, and manage your contacts right away. However, you may first want to import email and contacts from your old email account. There are three ways...

Mailbox Migration to Exchange Online You can use the Migration dashboard in the Exchange Administration Center (EAC) to migrate mailboxes and mail content from an on-premises messaging system to Exchange Online and your Office 365 organization. You can migrate mailboxes and mailbox data from Exchange...

Recover deleted items Accidents happen. When that sudden realization hits days later that you need an email message that’s long gone, the Recover Deleted Items command might save your day. You can recover some messages, even after the Deleted Items folder is emptied. This feature requires...

This morning, I inadvertently emptied my Sent Items Folder(thinking it was my Deleted Items Folder). Then, I emptied my Deleted Items Fodler as this is a daily habit of mine. Once I realized what happened, I followed the instructions to "Recover Deleted Items" from Outlook Web App, not realizing...

Can’t connect? Always check the Service Health Dashboard first – if there is a service issue in progress, the solution may be out of your hands. If there isn’t a service issue, you can use these troubleshooting tips to help find the source of the problem. Common causes of email...

Hi Scott, Based on my research and tests, the Archive display name only can be modified for the Outlook Web App of Office 365, but it can't be edited on the Outlook client. The result is same when I test on the new Office 365 plan. In this situation, I do suggest you submit a feedback via the...

Hi Ashley, I've tested on my side, but can't reproduce the issue. When I create a folder, after several seconds, the folder appears on my Outlook client. In this situation, I do recommend you refer to the steps below to troubleshoot the issue: 1. Click the "Send/receive" button...

Configuring Mail Routing with an Exchange 2010 Edge Transport Server in a Hybrid Deployment Audience: Exchange/Office 365 for Enterprises Administrators Authors: Lou Mandich, Senior Premier Field Engineer, Brian Drepaul, Senior Support Escalation Engineer and Kovaiselvan Jayaraman, Sr...

The Microsoft Outlook team has released updates for Outlook 2010 and Outlook 2007 that provide Office 365 users with advance password expiration notifications. These notifications will be displayed in a pop-up message (near the system clock) within a certain time period before the password actually expires...

There are some amazing how-to videos on the web that explain some of the trickier areas of Office 365. A couple of my favorites are Laura Roger’s SharePoint Permissions videos . I’m also a fan of MSFTProject’s video on synchronizing Microsoft Project and SharePoint . And this one’s...

Updated 8/30: Thank you for attending this Office 365 Expert Discussions Series. If you missed it, you can download the PowerPoint Presentation and view the Lync Recording below. Microsoft Support will be presenting a series of webcasts called the Office 365 Expert Discussion Series , to showcase...

Applies to: Users and administrators of Office 365 for enterprises and Office 365 for professionals and small businesses. In this video, we show you how to troubleshoot issues that prevent you from viewing free/busy information using Microsoft Office Outlook in Office 365. This video is intended...

Audience: Office 365 for professionals and small businesses Office 365 for enterprises Written by Ankur Kothari, Senior Product Marketing Manager, Exchange It’s that time of the year again - spring has arrived (at least in the northern hemisphere). With spring’s...

Audience: Office 365 for professionals and small businesses Office 365 for enterprises The Grid is full of Office 365 experts that are brimming with great information. The Grid User Post blog series will expose some of The Grid's best content to the entire Office 365 Community. Are you...

Applies to: All users of Office 365 for enterprises and Office 365 for professionals and small businesses. When you or your users use Outlook in your Office 365 environment, you may find that Outlook responds slowly when you try to open email messages, that outgoing messages sit in the Outbox for...

This video shows you how to troubleshoot Autodiscover issues in Exchange Online for Office 365. Add a comment below to let us know what you think about this video and to tell us what other videos you'd like to see.

This video shows you how to troubleshoot some of the common issues associated with Office 365 Desktop Setup. Client Configuration, Microsoft Update, MS Online Services Connector, Office 365 Desktop Setup, Outlook, and Windows Update. Add a comment below to let us know what you think about...