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We have been successfully using Office 365 since September of last year and upgraded several months ago. Starting last week several individuals started complaining they were suddenly disconnected in Outlook. Nothing I could do could get Outlook to reconnect again, although in almost every case OWA and...

I signed in to the Office 365 portal by admin account, picked a user from "users and groups" on the right column and made the "Set sign-in status" of that user "Blocked". The result is indeed that user cannot access his mailbox via OWA, but also made his mailbox...

Hi Mahesh, According to your description, this issue is probably caused by the Outlook nickname cache (AutoComplete). Please refer to the resolution in the following kb: "550 5.1.1 RESOLVER.ADR.ExRecipNotFound" NDR error message when you send email messages by using Outlook in Office...

Hi Fons, Based on this situation, I suggest you check the following things to narrow down the root cause of the issue: 1. Check if the missing emails are in the Deleted Items folder. If the emails have already been deleted from the Deleted Items folder, you can right-click Deleted Items and select...

Hi Ryan, I’d like to clarify the situation first. Do you mean you can receive emails on OWA (Outlook Web App) but not on Outlook 2013 desktop client? If emails work fine on OWA, we can determine that there is nothing wrong with your Office 365 account. Therefore, let’s focus on the Outlook...

Something I really like in my calendar is the scheduling assistant and being able to invite attendees. Am I missing something, or is this not supported in SharePoint? At the very top of a new appointment in an Outlook connected SharePoint calendar, the invite attendees and scheduling assistant options...

We are currently plan to migrate a hosted exchange environment to Exchange Online We will use: dirsync cloud based SSO (like ADFS using 3rd party) MigrationWiz - mailbox migration tool I saw a post for migrating resource mailboxes using hybrid exchange migration - The concept...

Dear sirs .. I was using my email (name@domain.com) and as Microsoft account with windows live and other services , now when I signed up with office 365 I can't access to my account as windows live , it tells me That Microsoft account doesn't exist !! what I have to do now ?

So, I'm new to Office 365 and it's a shockingly terrible user experience so far - Microsoft are doing the simple things in a very complicated way. I have a few issues even though I've needed 2 hours phone support so far. Next issue to tackle is Winmail.dat So, email and calendar...

One of our most commonly asked questions is "how do I forward email outside of Office 365?" This article will attempt to describe all the different options available to you, as well as guide you through the steps required to set this up. First and foremost, it there are two main categories...

Can’t connect? Always check the Service Health Dashboard first – if there is a service issue in progress, the solution may be out of your hands. If there isn’t a service issue, you can use these troubleshooting tips to help find the source of the problem. Common causes of email...

Share your Office 365 Calendar Share or publish your calendar so others can view your appointments and meetings. Click to start this course . Overview Share or publish your calendar (1:05) Set up the sharing option (3:42) Set up the publishing option (2:13) Level: Beginning ...

Get email in Outlook with Office 365 After you add your domain to Office 365, you can send and receive email using an email address, like fred@fourthcoffee.com, in the Office 365 portal. If you also want to use Office 365 email with your Outlook program on your desktop, you can do that too. (If you...

Forward email to another email account Use Forwarding to automatically forward all email sent to your Outlook Web App account to another account. In this article Set email forwarding for your account Stop email forwarding Change email forwarding settings What else do I need to know...

Configure Mail Forwarding for a Mailbox This topic explains how to use the EAC or the Shell to configure mail forwarding for a mailbox. Mail forwarding allows you to configure a mailbox to forward email messages sent to the user to another recipient. Important : If you use the EAC to configure...

Move email and contacts into a new Office 365 account If you have a new Office 365 account, you can use Outlook Web App to send email, make appointments, and manage your contacts right away. However, you may first want to import email and contacts from your old email account. There are three ways...

Mailbox Migration to Exchange Online You can use the Migration dashboard in the Exchange Administration Center (EAC) to migrate mailboxes and mail content from an on-premises messaging system to Exchange Online and your Office 365 organization. You can migrate mailboxes and mailbox data from Exchange...

Recover deleted items Accidents happen. When that sudden realization hits days later that you need an email message that’s long gone, the Recover Deleted Items command might save your day. You can recover some messages, even after the Deleted Items folder is emptied. This feature requires...

The Microsoft Outlook team has released updates for Outlook 2010 and Outlook 2007 that provide Office 365 users with advance password expiration notifications. These notifications will be displayed in a pop-up message (near the system clock) within a certain time period before the password actually expires...

There are some amazing how-to videos on the web that explain some of the trickier areas of Office 365. A couple of my favorites are Laura Roger’s SharePoint Permissions videos . I’m also a fan of MSFTProject’s video on synchronizing Microsoft Project and SharePoint . And this one’s...

Updated 8/30: Thank you for attending this Office 365 Expert Discussions Series. If you missed it, you can download the PowerPoint Presentation and view the Lync Recording below. Microsoft Support will be presenting a series of webcasts called the Office 365 Expert Discussion Series , to showcase...

Applies to: Users and administrators of Office 365 for enterprises and Office 365 for professionals and small businesses. In this video, we show you how to troubleshoot issues that prevent you from viewing free/busy information using Microsoft Office Outlook in Office 365. This video is intended...

Audience: Office 365 for professionals and small businesses Office 365 for enterprises Written by Ankur Kothari, Senior Product Marketing Manager, Exchange It’s that time of the year again - spring has arrived (at least in the northern hemisphere). With spring’s...

Audience: Office 365 for professionals and small businesses Office 365 for enterprises The Grid is full of Office 365 experts that are brimming with great information. The Grid User Post blog series will expose some of The Grid's best content to the entire Office 365 Community. Are you...

Applies to: All users of Office 365 for enterprises and Office 365 for professionals and small businesses. When you or your users use Outlook in your Office 365 environment, you may find that Outlook responds slowly when you try to open email messages, that outgoing messages sit in the Outbox for...

This video shows you how to troubleshoot Autodiscover issues in Exchange Online for Office 365. Add a comment below to let us know what you think about this video and to tell us what other videos you'd like to see.

This video shows you how to troubleshoot some of the common issues associated with Office 365 Desktop Setup. Client Configuration, Microsoft Update, MS Online Services Connector, Office 365 Desktop Setup, Outlook, and Windows Update. Add a comment below to let us know what you think about...