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Hi rgeorge, Currently, the feature you required is not available. I think it is a good suggestion for Office 365, so I invite you to submit a feedback about your requirements. Many features of the current programs are designed and upgraded based on customers’ feedbacks. We’ll appreciate...

Hi ABCD123, I notice that you are using Office 365 Small Business Premium. Therefore, there is no "Change domain purpose" option. The option is available for Office 365 Enterprise plans. I have checked the DNS records again. The target addresses are correct. However, the SRV records still...

We have PGi as a provider, added them into and the service works, but we cannot have some people on lync audio and others on the bridge - they cannot hear each other or see that they are in the meeting. This is the second company I've used O365 at and we couldn't make this work with intercall...

Hi ABCD23, I have checked the DNS records for your custom domain and found that the SRV records _sip_tls and _sipfederationtls_tcp are pointed to your domain name. I would like to explain that the _sip_tls record should be pointed to sipdir.online.lync.com , while _sipfederationtls_tcp is pointed...

how do i connect with skype

IDK!

Since the update I cannot navigate the new settings to edit my website? VERY FRUSTRATED

Hi Ellis, I can completely understand. After doing some research, I found that some other people who have the same issue resolve it by sign out and sign back the Lync client. You can try doing it and let me know if it works. If the suggestion above doesn't resolve it, I'd like to confirm...

I'm on a trial of Office 365 and would like to verify I can connect to external domains without issue. I'm having issues. I've validated the Service Setting for 'External Communication' is on and my contact is a 'Colleague' (I've tried External and Friends also) in...

Hi Samer, You can integrate Lync on-premises with Exchange online. After setting up the integration, the users can use the same account to log in Lync client and access Office 365. For detailed information about how to configure the integration, you can refer to the follow article: Configuring...

Hi Stuart, It turns out that it is a server side issue. I have received a report recently which is stating that users using Attendee Only Client cannot join meetings in APAC region. The Lync Engineering is developing a fix. At this point, as a workaround, please uninstall Attendee Only Client and...

Hi Ryan, I understand that the uccapilog is empty. To collect the log, make sure that the logging in Lync client has been turned on. For example, if you are using Lync 2010, you can do the steps below: 1. In the Lync 2010 sign-in screen, click the Options button. 2. On the General tab, under...

Hi Boldar, It appears that you have submitted another thread https://community.office365.com/en-us/forums/166/t/154024.aspx . In order to avoid confusion, I will continue working with you on this thread. The issue should not be caused by the MX record. I recommend you continue troubleshooting this...

Hi Ivanlap, Thank you for your patients. I understand that when you add your colleague into your Lync contact, you may see his 'onmicrosoft.com' instead of his domain. This issue maybe related with your colleague's sip address error. You could follow my instruction to change his...

Hi Joseph, For communication with Lync users in other organizations, the organization you’re federating with must also set up federation with your domain. Has this feature enabled with the contacts on the on premise Lync 2013 and Office 365 Lync account? If you want to communicate with Skype...

Hi DLATT, Thanks for your detailed information. I have noticed that all of your external contacts who are using Lync are showing “Presence Unknown”. The issue could be caused by: 1. The SRV records or the CNAME records for Lync Online are incorrect. 2. The federation settings are...

Hi Stuart, To narrow down this Lync desktop sharing issue, I would like to collect the following information: 1. Check if the desktop sharing feature works properly between two Lync 2010 clients (not Lync Attendee 2010). 2. Make sure that the port 443 and ports 50000-59999 are not blocked. ...

Hi NonProfitTech, The Lync service has been restored. Please check the issue at your side. For detailed information, you can check the Service Health in Microsoft Online Portal by performing the steps below: 1. Log in Office 365, click Admin . 2. Click Service Health on the left panel. If...

Hi RK, I see that you can sign in to Lync 2010 without any issues, the error only occurs when you use Lync 2013. In this situation, the DNS record should be fine. To narrow down the issue, please sign in via a user account like " XXX@XXX.onmicrosoft.com " and then check if you can sign in...

How do you do outgoing phone calls?

Hi vrtx, If the issue persists,please try the following to test: 1. Use problem user accounts to log on from other computer to test the issue. If it works, this may be caused by the profile files on original computer. Please try to remove profile files to test the issue: %userprofile%\AppData\Local...

I have changed the name of my organisation and I need to change it on 365, how do I do this?

Hi All, Microsoft Lync engineers have fixed the Lync sign in issue. At this point, please try to sign in Lync at your side. If the issue persists, please do not hesitate to contact us. Thanks, Mindy Pan

Hi Guntars and Ryan, I want to inform you that we are definitely looking into this Lync sign in issue. It is currently being investigated, and we will update you as soon as we have a possible resolution for this issue. I apologize for any inconvenience caused by this issue, and do appreciate your...

Hi Wiggum and all, I understand you encounter the Lync federation issue and your external contacts’ presence showed as unknown. We apologize for the inconvenience this issue may be caused. Currently, we are investigating a Lync Online federation issue which affects EMEA. At this time we don’t...