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Hi usman, You added some external contacts in your Lync online, and all of them show Presence unknown. And you can added contacts within your organization and all thing go well. If I got any misunderstanding, let me know. •If you want to add a contact from another domain, as Sean said, you...

I've got two issues here 1. When you add a PIC contact to your IM contacts list within OWA, you can't actually send them a message - it reports backt that the contact is in Do Not Disturb or Offline. The actual request to add the contact doesn't actually get to the PIC user 2. I've...