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I have just setup Office 365 on a trial. I have give accounts to all of IT staff. The IM works without an issues. However, when i try to make a video call i get the following error:-
Cannot complete the call.
Cannot call <person> because phone calls are restricted by policy. Try using instant messaging instead.
Can someone help please?
First, I would suggest running Office 365 Desktop Setup to
troubleshoot this issue.
Run Office 365 Desktop Setup
1. Log in Office 365.
2. Under Resources on the right side, click Downloads.
3. You will see “Set up and configure your Office desktop apps”. Click Set up.
4. After setup, please check the issue again.
If the issue persists,
please also check if you have enabled the Lync Federation.
Meanwhile, I would like to
provide a troubleshooting video on Audio/Video for Lync Online. Hope you found
Thanks and Regards,
Thanks for getting back to me so fast.
I can't see the option you are talking about. All I can see is
Admin Introduction for office 365
Setting up email on mobile phone
Thanks for your post. Based on your description: if two user start video or audio conversation ,they will connect to each other directly. If there is a meeting or a presentation, all the connection will connect to data center.
I'd like you can check the port on the local computer to ensure that the firewall doesn't block. community.office365.com/.../ensuring-your-network-works-with-lync-online.aspx
Thanks, Neo Zhu
Thanks. It's working now. I think it was my proxy server.