IM, meetings and conferencing - Recent Threads

IM Archiving for Office365

Mohan Pai — Tue, 21 May 2013 12:47:12 GMT

Is IM Conversation archiving to an external vendor hosted archiving solution (example: LiveOffice where we archive our Office 365 emails) available for Office365 Lync based IM?

Lync 2013 Crashing on Startup

Alan Perestrello — Tue, 21 May 2013 10:54:27 GMT

Hi guys

Anyone else seen a persistent appcrash with Lync 2013 on start up?

I have tried a number of things (repair, uninstall, new install, etc) and its the same.

Problem signature:
Problem Event Name: APPCRASH
Application Name: lync.exe
Application Version: 15.0.4505.1000
Application Timestamp: 51360a30
Fault Module Name: CtxDSEndpoints.dll
Fault Module Version: 6.2.0.58
Fault Module Timestamp: 4e448f7d
Exception Code: c0000005
Exception Offset: 0001ba95
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057

Additional information about the problem:
LCID: 1033

This is part of an upgrade from Office365 2010 to 2013. Everything else worked as expected.

Thanks

Alan

Lync 2013 Online with on Premise Exchange 2013

roprya — Mon, 20 May 2013 19:06:04 GMT

Anything I "can't" do with Lync with this setup? Or do I have to get Exchange 2013 online as well to get the full benefits?

Thanks

im on Office 365

rgeorge — Mon, 20 May 2013 16:53:32 GMT

My question is in regards to the im feature on Office 365. I want to know if there is a way to set a back and forth notification(possibly a chime), to know that you have a response on your im session. Also if there is a way to extend the time frame before the session ends. Thanks in advance!

Office 365 service upgrade -Lync 2013 Client Required?

Daniel Overy — Mon, 20 May 2013 06:57:56 GMT

Hi,

Our Office 365 is due to upgraded by the end of May. Am I right in saying that the Lync 2010 client isn't compatible with this? Will users need to upgrade to 2013? If so, where can I download it prior to the O365 upgrade?

Lync Picture not shown

Scorpion99 — Mon, 20 May 2013 06:50:01 GMT

Hi all,

I am trying to manage my users by filling the requesting infos in the User Profiles in the SharePoint administration , so I uploaded profile pictures for each of them.

Now I want these pictures to be showed in Outlook and Lync and in OWA. How can this be done?

In Lync , I selected the option "Default Corporate Picture" but nothing is shown yet , I think it is a synchronization issue , how can I activate it?

In OWA , when I click on My Profile , I am not able to see the picture or even add one.

Lync a la carte. Can't make groups?

Passkeycs — Sun, 19 May 2013 14:15:08 GMT

We are trying to purchase Lync via Office 365. Great idea, right. We had the free trial rolled out. Worked great. As soon as we backed off to Lync only, we lost the ability to create groups. Please see this link. http://support.microsoft.com/kb/2811654

What a bummer. So the way it's setup now, you can buy Lync a la carte, but basically it won't work properly. For $5.50 a user a month?

Anyone have any insight? Thanks Bret

Latest Status of IM Use with Gmail users

mrmyth — Sat, 18 May 2013 19:27:19 GMT

I'm on the newest Office365.

What is the latest status of being able to use Lync or OWA to chat with Gmail users or Yahoo users?

Also, in the old Office365 OWA I could see the availability of my Lync users while looking at my email. They showed up to the left of the email list. Is that not available anymore?

AOL Instant Messenger and O365?

Matt Evans — Fri, 17 May 2013 23:07:12 GMT

Is it possible to add AOL Instant Messenger (AIM) contacts into Lync using Office 365?

If so, how is this accomplished?

Lync Online Powershell availability

Dario Woitasen — Fri, 17 May 2013 15:55:46 GMT

Hello,

Anyone have idea when will be available Lync Online Powershell for all tenants?

I have 1 customer with 4800 users and I need to do some settings with Audio, Audio/Video and Audio/Video HD.

I saw available cmdlest on this link:

http://technet.microsoft.com/en-us/library/jj994021.aspx

But I understand that isn't available yet:

http://blogs.technet.com/b/nexthop/archive/2013/04/17/lync-online-powershell-and-hybrid-troubleshooting.aspx

Thanks,

Dario

Lync 2013 on iPad - we can't connect to the server

Richard Hurford2 — Fri, 17 May 2013 15:24:22 GMT

Hello,

My O365 account was recently upgraded to 2013 and I am trying to connect to Lync Online with the Lync 2013 iPad app. I have set up the DNS records correctly (believe). I've validated them with the Microsoft Remote Connectivity Analyzer, which says connectivity test successful.

However, when I try to sign in I get "we can't connect to the server...".

Not sure what to try next.

Richard

Lync meeting URL link life

ASEC — Thu, 16 May 2013 17:44:10 GMT

When I set up a Lync meeting, how long will the URL link to that meeting work? Two scenarios:

If I schedule a meeting, how far ahead I can schedule that meeting?

If I create quick meeting, send link to by email to someone, leave that meeting myself and join later to that meeting using the quick meetings link, how long will that link work?

Thanks in advance!!

Office 365 email setup problems on Samsung Tablet

Mark Contat — Thu, 16 May 2013 13:56:32 GMT

I have had a request from a colleague to set up their email account.we have an Office 365 Account and it works fine on all phones (Android and Windows) but I can not seem to get it to work on the Samsung GT-P7500 Android 3.1 OS Tablet. I have set up all phones using Username and Password, and PodXXX.outlook.com (Samsung S3 cellphones) and it works fine. These settings are not working on the tablet. Saying "It can't login to the Server" The email setup needs to be app based. Please assist me. Regards Mark

Office 2013 lync

seanwarde — Thu, 16 May 2013 12:23:45 GMT

I am trialing office 2013 pro, which has come with Lync 2013. How do I test Lync? Does my Microsoft account come with access to a Lync server? If not, then once again, how am I supposed to be able to trial and test Lync?

Lync 2013 Problems

Russell Moir — Thu, 16 May 2013 10:13:27 GMT

Recently signed up to 10 Midsize Business licences after testing Office 365 for a few months.

We are testing it on these 10 users before quitting Google Apps and rolling out to all 50+ employees (most of the 10 users are new staff for a project so were getting new PCs so made sense testing with them).

Everything is working fine, except for Lync.

Lync is operating very strangely at times - sometimes working, sometimes not. The principal problem seems to be with its connection to Exchange. So contact lists cant be changed.

When Lync is having issues it reports "Lync can't connect to Exchange. Your contacts list and conversations might have issues." however during this time conversations ARE saved, but any attempted change to contacts list results in an error message "Cannot add, remove or move contacts or groups at this time. Please try again later."

Now the strange thing is, I've had Lync running on my desktop just fine last few days (adding contacts and no connection issues reported) however at the same time my laptop wouldn't even update to the new contacts list shown on the desktop client (and Lync Contacts on People using web interface).

As I said before - Conversations are getting saved still in exchange... which indicates to me that it is managing to connect to Exchange servers.

Further Info to help:

Office 365 isnt linked to any on-site exchange servers - I do not have SSO or even DirSync setup.

I currently have 3 domains on the account.

companyname.co.uk

companyname.com

and the onmicrosoft one setup when trial was started.

My 10 users are using companyname.com as the login to office 365 services, however in exchange I have comanyname.co.uk set as the default reply address.

This is because this is the normal corporate email address and the .com has only been used by IT for testing (and has never been linked to our current google mail servers). To get their email we are currently just using forwarding on their gmail accounts. In a few months when the boss is happy we will switch everyone on bulk and change mail servers, and use comanyname.co.uk as the login (and .com will go back to IT only).

thanks

Russell.

Polycom CX7000 and Lync online

anoj78248 — Thu, 16 May 2013 07:08:51 GMT

Customer has Polycom CX7000 video conferencing device (using Lync) and they wish to use it to connect to different types of video-conferencing services (including h.323, see link below). Are there special settings that need to be done to enable the federation in o365 service?

http://community.polycom.com/t5/Video-Endpoints/CX7000-to-connect-with-VSX7000-IP-based-and-other-VC-vendor/td-p/14255

Lync 2013 crashes on startup

Richard Thornton — Wed, 15 May 2013 22:16:42 GMT

Hi everyone,

I though I'd check out Lync 2013's preview. It ran beautifully for 24 hours and now won't launch. I see the blue splash screen and immediately receive a "Microsoft Lync has stopped working" dialog.

I've tried for hours to resolve this myself using other disparate online posts, including the following:

With/without Lync 2010 installed
64/32-bit versions (reinstalling Office to match)
Removing \Program Files\Microsoft Office\Office 15\Lync.exe to force the Microsoft LyncEntry 2013 repair
Launching with elevated privileges/compatibility mode
Closing every other app possible (Lync.exe is locked by Skype while it's running for example)

Everything appears to come back to the following appcrash info with KERNELBASE.DLL

Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x50673ff3
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988aa6
Exception code: 0xe06d7363
Fault offset: 0x000000000003811c
Faulting process ID: 0x24e4
Faulting application start time: 0x01ce51b9036b6be4
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report ID: 414140e7-bdac-11e2-bebc-d4bed9de1881
Faulting package full name:
Faulting package-relative application ID:

I'm on Windows 8, 64-bit with Office Professional Plus 2010 (E3 subscription) installed.

I'd be incredibly grateful for any help or suggestions. I'm not pleased this is eluding me!

Cheers,

Richard

When will my Lync online tenant service be upgraded to Lync 2013

strebor444 — Wed, 15 May 2013 10:47:24 GMT

We are an existing office365 tenant and have subscriptions to both Lync L2 and Hosted Exchange P1 (not all staff have both). Our Lync backend via Office 365 is currently 2010 as I understand it.

I am interested in some of the new functionalities in Lync 2013, specifically the Gallery view for multiple participants in a Lync Video call.

Question - when will our Backend tenant be upgraded to Lync 2013 ?

Lync Services Sign In Credentials are Required for retrieving calendar data from Outlook

Jake See — Wed, 15 May 2013 01:21:46 GMT

When searching on the internet to look for an authoritative solution to the Lycn - Services Sign In: Credentials are required dialog, continously prompting issue, I don't find any from office365.com forums. Instead, there are several blogs posts which describe the authentication header sequence.

http://msexchangeanywhere.wordpress.com/2011/12/29/how-to-fix-lync-services-signin-type-your-user-name-and-password-to-connect-for-retrieving-calendar-data-from-outlook/

The solution described involved changing the authentication priority on the Exchange CAS. Is that something that can be done on Office365?

Otherwise, can someone kindly provide guidance to solve this problem. Thanks.

Synchronise resources from O365 to Outlook

Neil Calvert 1972 — Tue, 14 May 2013 22:51:14 GMT

Hello,

I have successfully created a new room resource (Conference Room) which is functioning fully in the O365 Outlook Web Client.

However, the resource does not appear in my Address List in Outlook 2013 on my desktop. I have downloaded the GAL and it is not available.

A search for the Room calendar fails and I am unable to add the Conference Room Calendar in to Outlook desktop. It works just fine in the Outlook Web Client (but interestingly does not synchronise to Outlook Desktop)

Please could you tell me what the correct process is for establishing a room resource and being able to access it, e.g. invite the resource to a meeting, from the Outlook Desktop client as well as the Outlook Web Client.

Many thanks.

Neil

Lync Online (Plan 2) Question

Whammers — Tue, 14 May 2013 16:50:06 GMT

Hello,

We are currently using Office 365 Enterprise E3 - we want to purchase one license for Lync Online (Plan 2) for an external user. Know we can use Lync with Skype - with additional functions coming shortly - but for this person we want to use Lync.

So I assume I can simply purchase the license - add the user (will have to use one of our domains and that's okay) and assign the license.

My question is this - looks like there is no separate Lync 2013 download - so do they have to download the entire Office 2013 suite and then only choose to install Lync? With purchasing only the Lync license will they have a problem with running Office 2013 on their computer - again only the Lync component - as they won't have an Office Professional Plus License? Hope this makes sense!

Thanks!

cannot Sign in to Lync

Jegan Nagarajan — Tue, 14 May 2013 11:40:28 GMT

Hi,

When I try to sign in to Lynch I get the error as follows:

"Cannot sign in because the server is temporarily unavailable. If the problem continues, Please contact your support team"

I have tried with manual configuration and giving Server name or IP address: sipdir.online.lync.com:443 as suggested in below post.

http://community.office365.com/en-us/forums/148/p/61759/232010.aspx?ss=10d182d5-3d9a-4271-8f8a-96302301ef6c#232010.

Nothing helped me Out :( I was previously able to sign in. Please help me with this issue. It would be greatly appreciated.

If there are any link or site for using Lync 2010 online like https://portal.microsoftonline.com/ for outlook. Please let me know, which would be helpful.

Thank you

Regards,

N Jegan

Accessing Lync through Outlook Web App

Interstate — Mon, 13 May 2013 22:47:04 GMT

I have a fairly new office365 small business P1 roll out (less than a month, installed after office365 upgrade).

Email/ Outlook and Lync 2013 clients are working fine.

However, I have one Windows xp computer. It will not install Lync 2013 as it is not compatible, so I am trying to utilize the Lync IM that is part of Outlook Web App.

When I try to access this, by going to "Sign into IM", it tries to connect, and then comes back with an error of cannot connect to IM. If the problem continues, contact your helpdesk.

I have my dns hosted through godaddy instead of allowing Microsoft to manage it, but as far I can tell I have all of the records I need. ( domain is azhearingaid.com if you want to check).

When I run the lync test at https://www.testocsconnectivity.com/ I get the following as failed:

Host name lyncdiscover.azhearingaid.com doesn't match any name found on the server certificate CN=*.online.lync.com, OU=UCG, O=Microsoft, L=Redmond, S=Washington, C=US.

I have tried with multiple usernames ( that work with the Lync client).

I have tried with xp sp3 32bit and windows 7 sp1 64bit.

I have tried with IE8, ie9 32bit and 64bit, ie 10 32bit and 64bit.

Any help would be appreciated. Please realize this is office 365 small business, and is different settings etc from office 365 enterprise plan.

How to prevent non-domain user sign-in with Lync 2013?

jimitek — Mon, 13 May 2013 19:56:33 GMT

Hi- We are just about to finish our Office 365 E3 migration and we are planning on using Lync 2013. We are going to allow lync communication on our firewall but our concern is that once the ports are open that a user could sign-up for another Office 365 account and communicate with external person without record of the conversation.

Can anyone assist me with locking down Lync so only @mycompany.com logins are allowed or grey out the login name after successful login? I am looking for suggestions here. We will have conversation history enabled on all conversations and force it through a registry change but if the user logins in with @ABC123.com, we would not be able to record conversations.

I appreciate any advice or suggestions. Let me know if I am missing something obvious... thank you!

Sporadic issue with a federated domain among two federated domains; IM, Presense, File Transfer

Bongdari — Mon, 13 May 2013 17:47:45 GMT

Environment: Lync 2010 EE, two FEs, two Edges with HLB

Internal user can do IM/Presense/File transfer with, say, A federated domain 100% time. But, it's getting the sporadic issue with B federated domain like 20% or less uptime a day. Symptom is very strange as follows when issue persists;

1. internal user gets toast from federated user IM, but when clicked, there is no messages in the IM window.

2. federated user can't see presense of the internal user

3. federated user sees error "This message may not have been delivered to Userxxx because there was no response from the server." on sender's party IM, but the IM messages are sometimes delivered to internal user even with the error eventually after a long delay.

4. Internal users always can see the presense of the federated user and send IM.

5. file transfer never works from neither of the sides.

When it starts working, BTW, all of the issues are magically gone and works just perfectly for up to 1 or 2 hours. And, with the other federated domain, actually MSFT is the one and works just fine day in day out.

FYI, remote access and Web/AV conferecing are all working always as expected.

Please advise if anyone has any idea.