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Hi Mibo, I’ve done a lot of tests, and I’m so sorry to tell you that after a shared mailbox is added to Outlook client, users can only grant delegate permissions of the main mailbox to other users, and they cannot grant shared mailbox folder permissions to others. For detailed information...

Hi folks. We believe we understand the cause of the issue and what needs to be done to fix it. Those of you not yet working with Support, please refer to this forum post for the latest information - community.office365.com/.../464054.aspx .

I apologize for my late response. We've been investigating this issue 24x7. We're confident we understand the cause, and we've prepared information to help customers who are impacted. We determined that, a small percentage of users who have been upgraded from the orange version of Office...

Hi RJWB, I realize that you would like to set up forwarding for the users. However, when trying to manage other users from ECP, the connected account tab isn’t shown for some users. I have reproduced this issue at my side. I will do more search on the connected account tab issue, and update...

Hi BigBipper, About this issue, I suggest you check if the environment meets the Office 365 software requirements. Meanwhile, you can also update and configure desktops for Office 365 manually, please refer to http://office.microsoft.com/en-us/office365-suite-help/manually-update-and-configure-desktops...

Hi BlueBerry88, As you know, DirSync is a one-way synchronization. Since you would like to use the groups for resources in Active Directory, I recommend you create and manage the groups in Local AD. Thanks, Mindy Pan

Hi ash, Are the customers’ tenants upgraded to Office 365 after upgrade recently? We have received some threads about this kind of issue and are doing investigating on it. If the Outlook connectivity issue is encountered after the service upgrade, you can also try the steps provided in the following...

Hi all, @Marc, I’ve just replied you in you another post. You are appreciated if you can share us any pieces of the service update notification/maintenance information, so that we could identify the content of the update which had been applied to your account. @Shawn and @Randy, we would...

Hi Scott, Kevin, Shawn and Thijs, I’ve read through your posts. I found two issues are discussed here: a few of your users encountered Outlook connectivity failing and email delivering latency problem. I checked the issues in our system, unfortunately, I can’t find any similar issue...

Hi helpdanielle, According to your description, you could require the users to sync the contact list to their outlooks by themselves. For details, please follow the steps below: For administrator: 1. Log in to Office 365 with the administrator account of the team site, and access your contact...

Hi Thomas, Since DirSync is a one-way synchronization, the room mailboxes which are created in Exchange Online directly cannot be shown in Exchange On-Premise’s GAL. As a workaround, I suggest backup the data, delete the room mailbox, and use the New Remote Mailbox wizard in the EMC on an Exchange...

Hi Jasper, Regarding the error message “Relinquishing job because the mailbox is locked”, it can be a network communication issue. If you are using TMG, you can try to troubleshoot this issue by referring to Stefan_S’s post at http://community.office365.com/en-us/forums/158/p/15478...

My users mainly use IE10 with all windows updates. I had my users reset settings in IE, go back to default, and clear all cookies, history, and cache. My one user actually uses Firefox and ran into the same problem. I will include a screenshot, so you can see what change button does not show up for...

Dear experts, Kindly advice me to sort out below issues 1.As I know , when a message permanently delete from a user email box(or removed mailbox by removing the license ) we can recover it from discovery mail boxes within 30 days. if in case we need to recover deleted emails after 30 days what...

Hi guys. I just created a new email only user on my 365 account, but as of now this user can't login via IMAP. I have logged in as the user online via HTTP, checked mail and also under options where normal users have SMTP, POP and IMAP settings this mail only user has none when I am logged...

I have to be able to share distribution groups for the entire origination, and since Sharepoint will only share contacts, we don't want these in our GAL, the only other option I can see is to share them from an account. Therefore I created a 'resourceAccount' imported the contacts and DIZ...

It's not quite as simple as the title sounds. One of our users has been sharing his calendar with his team for quite a while. We are using Office 365 online with Outlook clients (Mix of 2007 and 2010). This user changed everyone's permission to limited detail yesterday and now none of them can...

We need setup Outlook to run in Online Mode. The users are using Roaming Profile. What is the best way to setup the Outlook 2010 for connecting to Exchange Online? Besides disable offline files, offline address book, what else can we do? Please help... Ivan

Hi Guys I am trying to ascertain if the emails coming into my group are actually coming in and then being distributed properly to users within that group. Is this possible? Is there any way to see email traffic in office 365 (outlook) If anyone could help i would be much appreciated.

Hi Ida, sorry for not getting back to you earlier. I was really busy with work. This is still not working. The documentation for Office 365 using 1&1 DNS is not very clear. A domain cannot have NS entries and a CNAME record, those are exclusive. This means that there is no way I...

I cannot access my account robertha@wa******.com as of March 15th via my IE10 browser or my Win8 phone. I was able to successfully access the account via my Win8 phone previously. I received the error below when trying to access it via IE10. https://pod51030.outlook.com/owa/?hm=1&owa=1&f...

Our company recently moved over to Office 365. Previously we had a calendar that appeared in Outlook that showed everyone's vacation schedule and some meetings. On the migration we lost it and now I am trying to recreate it. What is the best way to create a shared calendar but only have administrators...

Hi, I am running Office 365 with desktop applications and Blackberrys connected through BES. Since the "new look" office 365 over the weekend I have been having problems with wireless synchronisation. If an email is marked "read" on the BB it updates the desktop Outlook fine...

Hi Dmitry, I’d like to confirm if you are using Office 365 after-upgrade for Enterprise. If yes, you can create a proxy address using your old domain name for the distribution group in Exchange admin center by referring to the following steps: 1. Add your old domain in Office 365. Please...

I have three (3) users mailboxes disappear after reassigning licenses. We are in FS scenario and they show fine in AD and online they actually show fine. I get the dreaded "something went wrong" when we try to log in online. I have had a ticket in for a couple days and this...