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Hi snerkler, In order to find the root cause of the issue, I'd like to clarify the current situation and collect the following information: 1. Whether you are using the Office 365 pre-upgrade plan. You can refer to the article below to check it: http://office.microsoft.com/en-us/am-i-using...

Hi everyone, I'm trying to add some IMAP email accounts from one of our organizations websites hosted on HostGator. After manually enter all my settings Outlook cannot connect to the SMTP server. I've tried every possible option I can think of, using the ports HostGator suggests to trying an...

Hi Ivan, I understand how you feel. Unfortunately, there is still no official information about supporting virtual machines and VDI solutions with Office 365 at this time. Please see the software requirements: Software requirements for Office 365 for business . Currently there is also no news...

I am seeing a strange issue where I can access Online Archive via OWA but not Outlook 2010 Professional. My environment is on-premise users have an online archive in Office 365. Also DirSync and ADFS is in the environment and working properly. Autodiscover is working fine through testexchangeconnectivy...

We are using Outlook 2010, with Office 365, Roaming profile, and Provisioning VDI. Before, everything run fine. Some days ago, our golden image had problem and force to setup another golden image. Then, during the first time the user login and use Outlook 2010, it must prompt to input user name...

Hi Customer, Firstly, I need to confirm if you have finished the Office 365 Service Upgrade. Does the issue occur after the Service Upgrade? If yes, please see the following. For the Outlook connectivity issue: Since you have said “Office repair (no effect)”, I’d like to confirm...

Hi Jennifer, Yes, you can remove your POP3 account. When you set up your Office 365/Exchange account in the Outlook client, the Outlook client will sync and download all emails from Office 365. Could you provide more information about the "date file" when you say "should I use the...

Hello, I'm trying to configure a shared folder for a group of users but have run into some difficulty with some options. Some details on the folder are. The shared folder is hosted in an admin mailbox/account. The folder is to be sharedbetween a large group of people (300+) and access...

I am experiencing issues with Outlook on O365. Sometimes I will see new emails on my phone, and discover I haven't received them on Outlook desktop, so I press update folder. I then occasionally receive this error message/code: (0x80004005): ‘The operation failed.’ I then try to...

Hi Tom, I have tested it with my Office 365 account. Yes, exporting the contacts folder to a CSV file from shared mailbox is not available. In this situation, I suggest you use the Forward Contact feature in the Outlook client. The detailed steps: 1. Access Outlook client. 2. Click Contacts...

I want to use Office 365 on my Android Phone. I set up the Android e-mailclient and that works fine. Can I also use the Outlook-app to read my e-mail?

Hi. I have created a resource room mailbox is configured so that the delegates accept the booking. Delegates are given the full rights to the resource box. In Outlook 2010/2013 with the acceptance of the reservation, i get the error "No permission to the resource". In OWA error does...

I'm trying to understand how and when a client's email server suddenly started being blocked by Microsoft. It's a private corporate server that isn't listed on a single blacklist nor has it been. Oddly enough, I'm not sure whether email from one domain works from the same IP address...

Our company recently migrated from gmail to office 365. I used migrationwiz.com to migrate all the users mailboxes from google to office 365. This worked great, except for a couple of hiccups. The major problem is one of my users, (who also has the biggest mail box) when we did the migration for some...

I get the following error when clicking the link generated when sharing a calendar. Also there is a security warning with the certificate saying the name doesn't match the url. Request Url: https://bl2pr08mb131.namprd08.prod.outlook.com:444/owa/calendar/reachcalendar.html User host address...

Hi, I have created a Shared mailbox and would like to grant permissions for specific users to use the Color Categories. So far I've granted my test user (sulava.admin) Full Access to the mailbox with PS: Add-MailboxPermission -Identity mysharedbox -AccessRights FullAccess -User sulava...

Hi tw33k, To narrow down the issue, I'd like to clarify the current situation: 1. Do other users in your organization suffer this issue? 2. Double check that whether the IMAP server settings are correct, you can refer to the link below to find the detailed IMAP setting information: Find...

Hi Nithin, To troubleshoot the issue, I do recommend your refer to the steps below: 1. Re-run the Desktop Setup on the computer, here are the steps: Sign in with the Office 365 credential -> Click the gear icon on the upper-right corner and click "Office 365 settings" -> "Software"...

Why cant i BLOCK UNWANTED ADDRESSES? All i can do is direct them to the junk (automatically). But since the sender is not BLOCKED they still think that their msgs are getting thru and keep inundating me with unwanted msgs - they need to be BLOCKED SO THAT THEY CANT SEND ME MSGS. Is there any way to do...

Hi All, Problem description. process followed: I am trying to access my owa through http://portal.microsoftonline.com/ there through sso I am taken to my federated form where I giving the domain name\usr name and pwd and finally logged in to my owa on office 365cloud. Issue faced: when...

Hi Jennifer, Yes. If you have added your email account in the Outlook client using POP3, remove it and then add your account again. You can back up your current emails via PST file. The detailed information: Export Outlook items to an Outlook Data File (.pst) Based on the tags in your post,...

Hello, is there a way to create a rule in Outlook Web App to automatically flag emails with specific words in the subject line? I know how to create this rule directly in Outlook, but would prefer to have it in place on the server side. As of now, I only see the option to Mark as Important, but not flag...

Hello The documentation on journalling isn't really clear enough but after reading forum posts it appears the journalling mailbox cannot be a mailbox within the Office365 tenant I'm trying to journal. I'm trying to understand what the best MO is then. If we've done away...

Hi Passaic, At present, we cannot back up all the Office 365 accounts’ information at once through Outlook client. We need to add the accounts into Outlook one by one and then export the information as PST files. Sorry for the inconvenience caused by the issue. For more detailed information...

Hi Jennifer, Smearp has provided valid and correct information. You can add your Office 365 account in the Outlook client by typing email address and password directly, the Autodiscover Service will configures user profile settings for clients running Microsoft Office Outlook 2007, Outlook 2010, or...